Filling out surveys at terminals and kiosks in your locations is now even easier. If a customer (or employee) wants to fill out a survey without touching, all he/she has to do is point his/her mobile phone at the terminal and the survey will be launched directly on his/her phone. Improved protection against multiple voting Added additional control against multiple voting in InsightSofa OneTouch.
The very powerful and popular NPS Monetization reports have received another enhancement. They now show even higher quality and more detailed data on the most valuable customers.
Working well with customers means order. Automatic survey labelling allows you to put surveys into ready-made "boxes" and then work and evaluate them much more clearly. You can label surveys automatically, according to predefined rules.
Introducing a brand new module to measure customer experience directly on your website. The WebSight module allows you to integrate polling on the actual customer experience on different pages. This makes it easy to find out how satisfied customers are with the content of your site, the quantity and quality of content, the design of the site, or the entire buying process, for example. The module delivers an endless stream of customer suggestions for various improvements to make your website a truly powerful sales channel. At the same time, this module further complements our "omni-channel customer experience" philosophy. Or collecting customer experience across all possible channels in which you meet your customers. Same methodology, with comparable data. Contact us to get an accurate quote.
Measurement of email open rates As an additional help for optimizing surveys, we have added email open rate measurement. Use this feature if you want to see where the weak links in your surveys are - where the most respondents are dropping off. You can then improve accordingly. Possibility to insert variables into other fields Now you can insert dynamic variables (such as name, product, and other items) not only in the body of the email, but also in the subject line, in the survey itself, and other places. Ability to log in as selected users Administrators can now log in as the selected user with a single mouse click. This makes it easier to set up individual user accounts and check that the correct data is visible. Bulk retention case management The ability to bulk manage retention cases has been added. If you want to close (or open, change the status, or delegate) retention cases all at once, you will now find it much easier to do so. Monetization of the NPS We got out of beta testing of NPS Monetization. If you want to drive customer experience not only by the most frequently tagged values, but also by the value of your customers, get in touch for a quote on the Monetization NPS module. Option to show only selected Level 1 / Level 2 questions depending on the respondent's rating You can now select only specific Level 1 and Level 2 questions to be shown to the respondent, depending on whether they are a supporter, passive or critic. Option to upload multiple attachments at once The ability to add multiple attachments at once has been added to the WIKI and Internal Retention modules. What can you look forward to soon? Sophisticated goals module In order to comfortably run your organization according to customer experience, you need to set goals for your employees. In the new Goals module, you will be able to set goals not only for specific employees, but also for departments, product groups, etc. Touchless filling of InsightSofa OneTouch terminals Leave it up to the customers whether they want to leave their feedback directly in the store using our terminals or choose to complete the survey completely contactlessly. QR code surveys on product packaging Especially for manufacturing companies, we have prepared the possibility to add a QR code on the packaging of their products and thus allow people to vote who do not have direct access to the company. Reporting and data display is the same as in our Enterprise module.
New branch in Slovakia We have opened a new branch in Bratislava for all our Slovak customers. Support is now available to Slovak customers in Slovak and overall communication on the Slovak market should be considerably strengthened by this step. Visit us at Záhradnická 72, Bratislava, or call us on +421 915 090 750. WIKI A new version of the WIKI module has been added to InsightSofa. This module is used for knowledge sharing between all InsightSofa users. This module is used for knowledge sharing between all InsightSofa users. You can easily create new sections and add to them any topics you want your users to have at hand at any time. The module can be activated by your account administrator in the user group settings. Opening only specific retention cases In the rules for opening retention cases (dissatisfied customers) it is now possible to set a condition that only cases are opened where the respondent has marked a specific L1 question in the survey. Opening (and especially correctly assigning) retention cases is now even more accurate. Ability to resolve (or delegate) multiple retention cases at once It is now much easier to mass delegate or deal with retention cases. On the retention page, simply mark all the cases you want to change and make the change. Translations for multilingual companies For companies that have user accounts in multiple languages, reading data is now more convenient. In addition to the entire application, all custom fields entered by users can now be translated. Reading data for foreign colleagues is now even easier. Improved data display There has been an improvement in data fitlration across InsightSofa. You can now set the data type field and use this to better filter customer experience results. SWOT report We have created a brand new report called SWOT for customers using monetization. It is a classic SWOT drawn by the customers themselves. This SWOT can be plotted for the whole company, but it will start to gain strength if you start plotting it for individual segments, product groups, responsible persons, regions, etc. Contact us for more information. It's worth it 🙂 + Many other small improvements that make working with InsightSofa more pleasant and faster.
With this we would like to pay tribute to our previous websites that have served us for more than 7 years. They were there for us when we were getting our first big clients, when we were forming from a small group into the leading CX software supplier in the Czech Republic. Thank you and goodbye. Now let’s welcome the new website.
Monetizing NPS is a powerful tool that can help you evaluate customer experience not only as an average of all survey respondents, but you can focus on the most important ones. What’s bothering the very group that’s making you the most sales? What are they praising instead? Today, we’ve significantly improved the capabilities to provide even more detailed and business-oriented insights. For example – how much more will you earn if you raise satisfaction by X NPS? Or what profits are safe for you, and which ones need immediate attention?
