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Insightsofa

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InsightSofa App Update (June 2022)

New branch in Slovakia We have opened a new branch in Bratislava for all our Slovak customers. Support is now available to Slovak customers in Slovak and overall communication on the Slovak market should be considerably strengthened by this step. Visit us at Záhradnická 72, Bratislava, or call us on +421 915 090 750. WIKI A new version of the WIKI module has been added to InsightSofa. This module is used for knowledge sharing between all InsightSofa users. This module is used for knowledge sharing between all InsightSofa users. You can easily create new sections and add to them any topics you want your users to have at hand at any time. The module can be activated by your account administrator in the user group settings. Opening only specific retention cases In the rules for opening retention cases (dissatisfied customers) it is now possible to set a condition that only cases are opened where the respondent has marked a specific L1 question in the survey. Opening (and especially correctly assigning) retention cases is now even more accurate. Ability to resolve (or delegate) multiple retention cases at once It is now much easier to mass delegate or deal with retention cases. On the retention page, simply mark all the cases you want to change and make the change. Translations for multilingual companies For companies that have user accounts in multiple languages, reading data is now more convenient. In addition to the entire application, all custom fields entered by users can now be translated. Reading data for foreign colleagues is now even easier. Improved data display There has been an improvement in data fitlration across InsightSofa. You can now set the data type field and use this to better filter customer experience results. SWOT report We have created a brand new report called SWOT for customers using monetization. It is a classic SWOT drawn by the customers themselves. This SWOT can be plotted for the whole company, but it will start to gain strength if you start plotting it for individual segments, product groups, responsible persons, regions, etc. Contact us for more information. It's worth it 🙂 + Many other small improvements that make working with InsightSofa more pleasant and faster.
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The new InsightSofa website is live

With this we would like to pay tribute to our previous websites that have served us for more than 7 years. They were there for us when we were getting our first big clients, when we were forming from a small group into the leading CX software supplier in the Czech Republic. Thank you and goodbye. Now let’s welcome the new website.

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Introducing a significantly improved NPS Monetization

Monetizing NPS is a powerful tool that can help you evaluate customer experience not only as an average of all survey respondents, but you can focus on the most important ones. What’s bothering the very group that’s making you the most sales? What are they praising instead? Today, we’ve significantly improved the capabilities to provide even more detailed and business-oriented insights. For example – how much more will you earn if you raise satisfaction by X NPS? Or what profits are safe for you, and which ones need immediate attention?

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High-capacity reports are now even faster

Processing large reports over hundreds of millions of data sometimes takes a bit of computing power. The good news is that today we’ve completed a major change to the core application that delivers incredibly fast data rendering over large samples. This can make your customer experience decisions even faster 🙂

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The app in a new, nicer coat

Following the introduction of our new logo and corporate identity, we have updated the graphical look of the app. We firmly believe that the app is now more user-friendly, easier to navigate and most importantly, the data is much easier to read. Let us know on our social media how you like it.

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New logo – change is life

We would like to introduce our new logo. According to us and our graphic designers, it describes exactly what we do. It is cleaner than the previous one and more expressive in colour. We hope it’s another step towards making us more interesting, more colourful for you. Let us know on social media how you like/dislike it.

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New function for communication within the company

We’re listening to your feedback, so today we’ve launched a new intra-company communication feature. Especially when dealing with retention requests from customers, you may need the participation of another colleague from your company. Now this is possible and you can solve everything inside InsightSofa.