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Public Administration and Authorities

Explore how InsightSofa can assist in public administration and authorities.

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Happier citizens, more transparent communication, and easier strategic decision-making.

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Identifying Citizen´s Needs and Priorities

InsightSofa enables city councils to gather precise and up-to-date information on what citizens consider important. By collecting data through questionnaires, surveys, or feedback, authorities can identify key areas that require improvement or additional investment.

Monitoring the Effectiveness of Public Services

With InsightSofa, city councils can continuously monitor how citizens rate various public services, such as park maintenance, waste management, or street safety. This information can be used to evaluate the efficiency and quality of services provided. If InsightSofa shows that a particular service is not meeting expected standards, authorities can take quicker corrective actions, thus increasing overall citizen satisfaction.

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Perfect and simple methodologies.
NPS, CES and CSAT.

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Supporting Participatory Democracy

InsightSofa supports greater citizen involvement in the decision-making process. By providing a platform where citizens can express their opinions and suggestions, it allows city councils to better understand community needs and incorporate them into their decisions. For example, when planning a new park or renovating public spaces, authorities can use the collected data to better reflect the wishes and needs of residents.

Improving Communication Between Citizens and Authorities

The implementation of InsightSofa can significantly enhance communication between citizens and city councils. Citizens can easily and quickly share their opinions and comments, while authorities can transparently and effectively respond to their feedback. This strengthens citizens’ trust in local government, as they see that their voices are heard and their feedback has a real impact.

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Strategic Planning and Development

Based on data collected through InsightSofa, city councils can better plan and achieve their strategic goals. Measuring satisfaction provides valuable information for long-term urban or municipal development planning. For instance, if data shows increasing dissatisfaction with traffic conditions, authorities can develop a long-term infrastructure development plan, which includes new roads, bike paths, or improvements to public transport. In this way, they can better plan investments and projects that truly meet the needs and expectations of citizens.