InsightSofa helps customer service managers improve the quality of customer service, increase customer satisfaction, and effectively manage a team of customer service representatives.
Complete view of the customer experience
Monitoring Key Performance Indicators
Perfect and simple methodologies.
NPS, CES and CSAT.
NPS, CES and CSAT.
Identify vulnerabilities and improve processes
InsightSofa enables the manager to identify weaknesses in customer care processes. Based on the data and analysis, the manager can suggest improvements and optimize processes to increase efficiency and quality of care.
Customer care personalization
Improve team collaboration
Strategic decision making
Get the tool for complete
customer experience measurement.
Online surveys
Automated surveys in which the customer responds on their mobile, computer or tablet. Collection is done via emails, SMS, QR codes on product packaging, invoices, receipts, etc.
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Terminals and kiosks
Collection of customer or employee satisfaction at branches and company premises. Allows you to collect even from customers you do not have contact with. Collection takes place in locations where the customer experience is full.
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Feedback on the site
Fully customizable widgets on your website that you can use to ask visitors about their current experience on the page they are on.
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One-off surveys
A quick and cost-effective one-time determination of customer or employee satisfaction and their suggestions for improvement. When you want to quickly know where you stand and what specifically to start improving.
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