InsightSofa gives the marketing manager a competitive advantage and enables them to better understand their customers, better target marketing activities and increase the overall effectiveness of their marketing strategies.
InsightSofa helps you gain a deeper understanding of your employees' needs, improve work climate and productivity, and thereby support your company's growth and success. InsightSofa enables better responsiveness to employee needs and strengthens the role of the HR department as a strategic partner in the organization.
InsightSofa helps customer service managers improve the quality of customer service, increase customer satisfaction, and effectively manage a team of customer service representatives.
Complete view of the customer experience
InsightSofa provides the customer care manager with a comprehensive view of the customer’s experience with the company. It collects data from multiple sources such as contact forms, emails, chat messages, phone calls and social media. This gives the manager a complete and balanced view of the customer experience.
Monitoring Key Performance Indicators
InsightSofa allows you to track key performance indicators (KPIs) related to customer care delivery, such as average response time, problem resolution time, customer satisfaction rates, and more. This allows managers to monitor their team’s performance and identify areas for improvement.
Perfect and simple methodologies.
NPS, CES and CSAT.
Identify vulnerabilities and improve processes
InsightSofa enables the manager to identify weaknesses in customer care processes. Based on the data and analysis, the manager can suggest improvements and optimize processes to increase efficiency and quality of care.
Customer care personalization
With InsightSofa, the manager can better understand individual customer needs and preferences. Based on this information, the manager can provide guidance to the customer care team on how to provide personalized and customized care, which increases customer satisfaction.
Improve team collaboration
InsightSofa can be shared with the entire customer care team to transparently share information, experiences, and successes. This improves team collaboration and enables rapid response to customer needs.
Strategic decision making
With InsightSofa’s data and analytics, the customer care manager can make strategic decisions. This information helps them better understand customer trends and needs, enabling them to develop an effective customer strategy.
Get the tool for complete
customer experience measurement.
Automated surveys in which the customer responds on their mobile, computer or tablet. Collection is done via emails, SMS, QR codes on product packaging, invoices, receipts, etc.
Collection of customer or employee satisfaction at branches and company premises. Allows you to collect even from customers you do not have contact with. Collection takes place in locations where the customer experience is full.
A quick and cost-effective one-time determination of customer or employee satisfaction and their suggestions for improvement. When you want to quickly know where you stand and what specifically to start improving.