Let your customers know you care about their opinion. Allow them to leave feedback directly at your stores and locations using terminals and kiosks. Even if you don't have direct contact to them.
Get relevant feedback from your website. Clearly define the sites and activities that matter and ask customers about their experience immediately after they've completed them.
A one-time, very quick way to determine the satisfaction and experience of your customers and employees. A very quick and cost effective way to get started with measurement.
InsightSofa helps you better understand your customers, identify key areas for improvement, and develop strategies that support your company's long-term growth and success.
InsightSofa helps sales executives create a stronger connection with customers, improve profitability and overall strengthen the company's position in the marketplace.
InsightSofa gives the marketing manager a competitive advantage and enables them to better understand their customers, better target marketing activities and increase the overall effectiveness of their marketing strategies.
InsightSofa helps customer care managers improve the quality of customer service, increase customer satisfaction and effectively manage a team of customer care colleagues.
InsightSofa helps customer care managers improve the quality of customer service, increase customer satisfaction and effectively manage a team of customer care colleagues.
InsightSofa helps you gain a deeper understanding of your employees' needs, improve work climate and productivity, and thereby support your company's growth and success. InsightSofa enables better responsiveness to employee needs and strengthens the role of the HR department as a strategic partner in the organization.
InsightSofa gives the marketing manager a competitive advantage and enables them to better understand their customers, better target marketing activities and increase the overall effectiveness of their marketing strategies.
Better understanding of the target group
InsightSofa allows you to track and analyse customer behaviour, providing valuable insights into your target audience. Marketers can use this information to better understand customer preferences, needs and buying habits, allowing them to target marketing campaigns more effectively and in a more personalised way.
Measuring the effectiveness of marketing campaigns
InsightSofa provides tools to monitor the performance of marketing campaigns and their effectiveness. Marketers can measure key performance indicators (KPIs) and analyze how campaigns impact customer satisfaction, buying behavior, and profitability.
Perfect and simple methodologies.
NPS, CES and CSAT.
Personalisation of marketing strategies
With the help of InsightSofa data, you can better understand your customers’ individual needs and offer them personalised offers and content. Personalisation increases the likelihood that customers will respond to marketing activities and can improve conversion rates.
Improving the customer lifecycle
InsightSofa enables marketing managers to track the entire customer lifecycle, from initial interest to return sales. This allows them to identify key moments when they need to interact with clients and ensure that their experience is as positive as possible.
Strengthening customer loyalty and retention
Working with InsightSofa allows you to identify the reasons why customers are leaving your brand or switching to a competitor. Marketers can then design strategies to increase customer loyalty and retention, such as personalized content, loyalty programs, or re-purchase alerts.
Improving brand reputation
Satisfied customers are more likely to spread positive reviews and recommendations about your brand. Marketers can use InsightSofa to identify brand ambassadors and encourage their engagement, which will positively impact your company’s reputation.
Better collaboration with the team
InsightSofa provides detailed data and analysis that can be shared with the team, enabling better informed decisions and collaboration between different departments such as marketing, sales, customer service and product management.
Get the tool for complete
customer experience measurement.
Online surveys
Automated surveys in which the customer responds on their mobile, computer or tablet. Collection is done via emails, SMS, QR codes on product packaging, invoices, receipts, etc.
Collection of customer or employee satisfaction at branches and company premises. Allows you to collect even from customers you do not have contact with. Collection takes place in locations where the customer experience is full.
A quick and cost-effective one-time determination of customer or employee satisfaction and their suggestions for improvement. When you want to quickly know where you stand and what specifically to start improving.