InsightSofa gives the marketing manager a competitive advantage and enables them to better understand their customers, better target marketing activities and increase the overall effectiveness of their marketing strategies.
InsightSofa helps you gain a deeper understanding of your employees' needs, improve work climate and productivity, and thereby support your company's growth and success. InsightSofa enables better responsiveness to employee needs and strengthens the role of the HR department as a strategic partner in the organization.
Improved quality of care, identification of problems and deficiencies, innovation and development, and increased patient satisfaction.
Improve the quality of care
InsightSofa’s patient satisfaction and experience surveys allow hospitals and medical facilities to gain valuable feedback that is critical to improving the quality of care they provide. The information and patient opinions gathered can identify areas for change or innovation, enabling physicians and medical staff to better meet patient needs.
Increase patient satisfaction and retention
Taking an active interest in patient satisfaction and experience surveys shows that hospitals and health systems care about patients’ opinions and try to implement their suggestions. In this way, patients feel that they are being listened to and that their needs are being met. When patients are satisfied, they are more likely to return and recommend the hospital to others, leading to greater loyalty and growth in the patient base.
Perfect and simple methodologies.
NPS, CES and CSAT.
Identify problems and deficiencies
Feedback from InsightSofa enables hospitals and medical facilities to identify problems and gaps in their processes, communications, and care delivery. It can help uncover the root causes of recurring complaints, misunderstandings, or lack of patient information. As a result, timely action can be taken to correct and improve these areas, improving the overall quality and safety of care.
Innovation and Service Development
The data collected from patients can serve as a source of inspiration for innovation and the development of new services and programs. Patients can bring new perspectives and needs that hospitals and healthcare organizations can use to provide better and more personalized services. As a result, they can expand care options and improve the overall patient experience.
Transparency and trust
Patient satisfaction and experience surveys demonstrate the openness and transparency of the hospital and medical care. This helps build trust between patients and healthcare providers. When patients see that they are trusted and that their opinions are taken seriously, they are more likely to openly share their experiences and work together as partners to improve care.
Get the tool for complete
customer experience measurement.
Automated surveys in which the customer responds on their mobile, computer or tablet. Collection is done via emails, SMS, QR codes on product packaging, invoices, receipts, etc.
Collection of customer or employee satisfaction at branches and company premises. Allows you to collect even from customers you do not have contact with. Collection takes place in locations where the customer experience is full.
A quick and cost-effective one-time determination of customer or employee satisfaction and their suggestions for improvement. When you want to quickly know where you stand and what specifically to start improving.