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Healthcare

Discover how InsightSofa can help the healthcare industry.
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Improved quality of care, identification of problems and deficiencies, innovation and development, and increased patient satisfaction.

Improve the quality of care

InsightSofa’s patient satisfaction and experience surveys allow hospitals and medical facilities to gain valuable feedback that is critical to improving the quality of care they provide. The information and patient opinions gathered can identify areas for change or innovation, enabling physicians and medical staff to better meet patient needs.

Increase patient satisfaction and retention

Taking an active interest in patient satisfaction and experience surveys shows that hospitals and health systems care about patients’ opinions and try to implement their suggestions. In this way, patients feel that they are being listened to and that their needs are being met. When patients are satisfied, they are more likely to return and recommend the hospital to others, leading to greater loyalty and growth in the patient base.

Perfect and simple methodologies.
NPS, CES and CSAT.

Identify problems and deficiencies

Feedback from InsightSofa enables hospitals and medical facilities to identify problems and gaps in their processes, communications, and care delivery. It can help uncover the root causes of recurring complaints, misunderstandings, or lack of patient information. As a result, timely action can be taken to correct and improve these areas, improving the overall quality and safety of care.

Innovation and Service Development

The data collected from patients can serve as a source of inspiration for innovation and the development of new services and programs. Patients can bring new perspectives and needs that hospitals and healthcare organizations can use to provide better and more personalized services. As a result, they can expand care options and improve the overall patient experience.

Transparency and trust

Patient satisfaction and experience surveys demonstrate the openness and transparency of the hospital and medical care. This helps build trust between patients and healthcare providers. When patients see that they are trusted and that their opinions are taken seriously, they are more likely to openly share their experiences and work together as partners to improve care.

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customer experience measurement.