InsightSofa gives the marketing manager a competitive advantage and enables them to better understand their customers, better target marketing activities and increase the overall effectiveness of their marketing strategies.
InsightSofa helps you gain a deeper understanding of your employees' needs, improve work climate and productivity, and thereby support your company's growth and success. InsightSofa enables better responsiveness to employee needs and strengthens the role of the HR department as a strategic partner in the organization.
With InsightSofa, you can provide a high level of customer service, identify opportunities for improvement, and optimize processes, resulting in increased customer satisfaction and long-term business success.
Monitor customer satisfaction
InsightSofa enables the customer service manager to monitor customer satisfaction after a sale or product purchase. By tracking customer feedback and reviews, you can identify areas for improvement and gain valuable insight into how policies and services impact customer satisfaction.
Complaint and problem resolution
With InsightSofa, you can quickly identify and respond to customer complaints and issues. The customer service manager can use the software to record and track complaints, ensuring that problems are resolved quickly and efficiently, thereby increasing customer confidence in the company.
Perfect and simple methodologies.
NPS, CES and CSAT.
Personalized care and support
InsightSofa provides information about individual customer needs and preferences, enabling the customer service representative to provide personalized care and support. As a result, they can respond more effectively to customer requests and increase customer satisfaction with the company.
Identify cross-sell and up-sell opportunities
InsightSofa data can help the customer service representative identify opportunities to sell additional products or services to customers. Based on the analysis, they can propose relevant offers that contribute to revenue growth and increased customer value.
Evaluating the success of programs and actions.
InsightSofa enables the after-sales manager to gauge the performance of different after-sales initiatives and gatherings. With this information, they can assess which initiatives are most effective and determine which ones require revision or redesign.
Get the tool for complete
customer experience measurement.
Automated surveys in which the customer responds on their mobile, computer or tablet. Collection is done via emails, SMS, QR codes on product packaging, invoices, receipts, etc.
Collection of customer or employee satisfaction at branches and company premises. Allows you to collect even from customers you do not have contact with. Collection takes place in locations where the customer experience is full.
A quick and cost-effective one-time determination of customer or employee satisfaction and their suggestions for improvement. When you want to quickly know where you stand and what specifically to start improving.