Skip links


ISI Index

InsightSofa Satisfaction Index (ISI)

Are you measuring customer experience with multiple metrics? You'll also want to see one overall result that speaks to the overall satisfaction of your customers. The InsightSofa Satisfaction Index (ISI) can combine the NPS, CES and CSAT methodologies into one number. It will provide you with a simple and easy to understand indicator of the overall customer or employee experience.
social sentiment analyses

Artificial intelligence in InsightSofa: Why measure sentiment?

Measuring sentiment of comments using AI is key to understanding the true attitudes and opinions of customers. This process allows you to identify not only what customers are saying, but also how they feel about your products or services. Sentiment analysis provides deeper insight into customer emotions, which can be positive, negative, or neutral. In this way, you can identify and solve problems more effectively, improve your products and services, and better understand your customers' needs and wants. Plus, by using this analysis you can create more targeted and effective marketing strategies, leading to better customer engagement and strengthening your brand. Try AI in InsightSofa right now. Get back to us.
100 cx

Top 100 brands

Today, more and more companies are interested in hearing the voice of their customers and moving towards customer satisfaction. Our clients have chosen this path, and we are delighted to walk it together. Many of them have ranked among the best customer experience companies! Congratulations! 👏 👉
InsightSofa Christmas Social

Christmas holidays

The Christmas holidays are fast approaching, so it’s important to slow down and enjoy them. We wish you a wonderful (and happy) Christmas. 🎄

Stitkovani obr


Working well with customers means order. Automatic survey labeling allows you to put surveys into ready-made "boxes" and then work and evaluate them much more clearly. You can label surveys automatically, according to predefined rules. Come label with us! 📌😉
insightsofa universal dashboard 1

Universal Dashboard – The flexibility you’ve been asking for

We all know how important it is to have all the data to manage the business according to the customer experience in one place. Clear and understandable. Today we are proud to introduce the brand new Universal Dashboard feature. With this dashboard you can design your reports exactly the way you want. It doesn't matter whether you want to display customer data collected from terminals, emails, SMS, QR codes or your website. You put them neatly next to each other, in the order and design that suits you best. Universal dashboard is the next step in our long-term mission. And to provide the clearest views of the customer experience for quality business management through the eyes of customers. #InsightSofa #CustomerExperience #LeadingPlatform


Get a quick overview of your organization's performance as soon as you log in to InsightSofa. The dashboard can be fully customized for the entire organization or for different departments, for example. It includes interactive reports showing real-time data, recent comments or tips to improve your customer satisfaction. Do not hesitate to contact us.
insightsofa obecny 2

Clearly, concisely and succinctly? Here are 3 reasons why InsightSofa is the right choice for your company:

Objective and consistent data: InsightSofa allows you to collect customer feedback and data in a consistent manner. This minimizes bias caused by human subjectivity in manual data collection. Objective and consistent data is essential to properly evaluate and compare customer experiences at different levels.   Rapid Response and Improvement: InsightSofa enables companies to quickly identify problems and areas for improvement. By automatically analyzing customer data, you can respond quickly to identified deficiencies and take effective action. This increases the company's ability to respond to customer needs and provide a better customer experience.   Strategic decision making: InsightSofa provides companies with deeper insights into customer preferences, needs, and behaviors. This information is valuable for strategic decision-making, such as planning marketing campaigns, product development, and other long-term strategies. By analyzing customer experience data, companies can better understand their target audience and tailor promotions and offers accordingly.   Contact us and we'll be happy to explain how InsightSofa can help you.