Customer experience today is more than just an assessment of product quality. It's about every moment a customer comes into contact with your company - from the first click on the website, to communication with customer support, to follow-up care. And it's these moments that can make the difference in customer loyalty. Interested in learning more about customer experience? Visit our website: https://insightsofa.com/en/experience-management/customer-experience/

We went out! Where to? To Digifest 2024! And what's the result? It was great to see so many enthusiastic people and to hear all of your opinions, which made us realize that we need to get out more often. So thanks to all of you who came along. Thanks also to Digifest for the great organisation and for allowing us to be part of a meeting full of innovation and inspiration. We look forward to more events together and what the future holds!

If you want to know how satisfied your customers or employees are, the InsightSofa Satisfaction Index (ISI) is right for you! 📊 It combines different ways of rating (NPS, CES, CSAT) into one number that quickly shows you how your business is doing. Do you have loyal customers? Are they happy? What about loyalty? ISI shows you all of this on a scale of 0 to 10. So why not give it a try? 😉 Interested in learning more about the ISI Metrics? Read our article: https://insightsofa.com/metrics/insightsofa-satisfaction-index/

CSAT gives you the answer! With a simple question "How satisfied are you with our service/product?" you'll find out how your business is doing. A rating on a scale of 1 to 5 will show you whether customers leave with a smile or with reservations. 😊 A high CSAT means happy customers who will be happy to come back and recommend you further, which can positively impact your sales. Conversely, a low CSAT indicates it's time for a change. Use this metric to get quick and valuable feedback and continuously improve your service! For more information on CSAT metrics, please visit our website: https://insightsofa.com/metrics/customer-satisfaction-score/ #CSAT #CustomerSatisfaction #CustomerFeedback #BusinessSuccess #ImproveExperience

Measure how easy it is for your customers to use your products and services! The Customer Effort Score (CES) metric looks at how much effort customers put into interacting with your business and provides valuable insights into the ease of their experience. Based on responses, which are rated on a scale of 1 (very complicated) to 7 (very easy), customers are categorized as positive, neutral, and negative. A lower CES may indicate complicated processes that discourage customers and may negatively impact company sales. Conversely, a higher CES indicates an easy and convenient experience, which promotes loyalty and can increase turnover. 📈 CES is great for identifying areas of improvement, but it's important to combine it with other metrics for a comprehensive view of the customer experience. 📊 For more information on CES metrics, please visit our website: https://insightsofa.com/metrics/customer-effort-score/ #CustomerEffortScore #CES#CustomerExperience #Feedback

NPS is a simple but powerful tool for measuring customer satisfaction and loyalty. Customers are rated as promoters, passive or detractors and the resulting NPS shows what proportion of customers are willing to recommend your brand.A high NPS score often indicates loyal customers who can contribute to higher sales and growth. NPS is great for tracking performance over time and comparing it to competitors, but it's important to combine it with other metrics and analyze it in detail to improve the customer experience. Remember, NPS is just one of many factors that influence a company's success! For more information on NPS metrics, please visit our website: https://insightsofa.com/metrics/net-promoter-score/ #NPS #CustomerExperience #CustomerLoyalty #BusinessGrowth #Feedback

The new app design is here! 🎨 We are excited to introduce the new look of our app, which brings a modern, sleek and user-friendly design. With this revamp, we focused on your convenience and tried to make using the app even more enjoyable and efficient. You can toggle the new design directly in the Header or in your account. We hope you like it 🤩 #InsightSofa #CustomerExperience #NewDesign

Listen to your customers and employees with InsightSofa - the leading AI-powered customer experience management platform. Gain valuable insights with automated online surveys, customizable web widgets or terminals in branches. Uncover your greatest strengths and growth opportunities in real-time with interactive reports and notifications. Use feedback to strengthen your business and motivate your staff. With InsightSofa, satisfaction management is easy, automatic and effective. 🌟

Why is it important to have InsightSofa on your side? With our app, you can gain a deeper understanding of your customers' needs and provide them with an unforgettable experience. Join us and discover the power of data!

Are you measuring customer experience with multiple metrics? You'll also want to see one overall result that speaks to the overall satisfaction of your customers. The InsightSofa Satisfaction Index (ISI) can combine the NPS, CES and CSAT methodologies into one number. It will provide you with a simple and easy to understand indicator of the overall customer or employee experience.