Better understanding of needs and expectations, identification of areas for improvement, better partnership relationships and increased competitiveness.
Improve understanding of customer needs and expectations
Identify areas for improvement
Perfect and simple methodologies.
NPS, CES and CSAT.
NPS, CES and CSAT.
Increase customer loyalty and retention
Measuring the customer experience and actively responding to customer feedback helps increase customer loyalty. B2B companies that actively listen to their customers and address their issues and needs build strong relationships and trust. Satisfied customers are more likely to stay with a company for the long term and develop additional business relationships.
Improve communication and partner relationships
Improve competitiveness
Get the tool for complete
customer experience measurement.
Online surveys
Automated surveys in which the customer responds on their mobile, computer or tablet. Collection is done via emails, SMS, QR codes on product packaging, invoices, receipts, etc.
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Terminals and kiosks
Collection of customer or employee satisfaction at branches and company premises. Allows you to collect even from customers you do not have contact with. Collection takes place in locations where the customer experience is full.
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Feedback on the site
Fully customizable widgets on your website that you can use to ask visitors about their current experience on the page they are on.
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One-off surveys
A quick and cost-effective one-time determination of customer or employee satisfaction and their suggestions for improvement. When you want to quickly know where you stand and what specifically to start improving.
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