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One-stop Shop for Complex

Customer & Employee Experience

InsightSofa is an advanced Experience Management Software powered by AI, designed to expertly measure and enhance customer and employee experiences. As a one-stop shop for all your CX and EX needs, its modular system allows you to professionally manage and significantly improve your company’s operations. Whether you need to monitor anything in CX or EX, InsightSofa provides real-time feedback and tailored reports for continuous organizational improvement.

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InsightSofa Enterprise™

Automatic Surveys

Discover InsightSofa Enterprise that transforms feedback from various channels (like email, SMS, QR codes, NFC, etc.) into actionable insights and improvement strategies, energizing your team and delighting customers.

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InsightSofa OneTouch™

Feedback Terminals

Deploying AI-equipped customer feedback terminals in your branches offers a direct way to align services with customer expectations. These terminals enrich feedback with demographics like gender and age, providing precise insights for targeted service enhancements.

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InsightSofa WebSight™

Website Surveys

Measuring customer feedback directly on your website offers significant advantages for tailoring your digital presence to meet customer needs precisely. With vast customization options, allowing businesses to adapt feedback tools to their unique requirements.

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InsightSofa Now™

One-off Surveys

On-off surveys by InsightSofa streamline the feedback process, delivering quick results with minimal effort. Our all-in-one service takes care of setup and analysis, providing you with actionable insights swiftly. This efficient approach allows businesses to make informed decisions rapidly, enhancing offerings and strategies.

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Or Call Us Directly: +420 777 661 368

Powered by Artificial Intelligence

InsightSofa Artificial Intelligence revolutionizes how you can interact with your customers. By analyzing customer data and behavior, AI can predict needs, offer tailored recommendations, and resolve issues proactively. This personalized approach increases the chances of repeat business and positive word-of-mouth. Our professional-grade solutions introduce brand new CX and EX methodologies that are significantly more effective than established feedback collection metrics, thanks to our advanced AI technology.

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Get a demo Price offer
Or Call Us Directly: +420 777 661 368

Serving both. B2B and B2C.

InsightSofa expertly serves both B2B and B2C companies. It equips B2B firms with tools and modules for deep client engagement. On the other side offers B2C businesses rapid feedback analysis to respond swiftly to market changes. This dual capability ensures improved customer and employee experiences, catering to the unique needs of each business model.

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Understanding the Mechanism

How InsightSofa Delivers Outstanding Results

All Global CX Metrics. And Beyond.

InsightSofa leverages globally recognized CX and EX metrics such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES), alongside our proprietary AI methodologies that deliver even more precise and business-focused insights.

Net Promoter Score

Insights

Engagement

Interaction

InsightSofa Satisfaction Index

Metrics

Feedback

Satisfaction

Customer Satisfaction Score

Optimization

Predictive

Dashboard

Analysis

Benchmarking

Customer Effort Score

Segmentation

Trends

Data

Total Overall Score

Visualisation

Reporting

Optimisation

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Or Call Us Directly: +420 777 661 368

Emotions in Real-time

Transactional feedback, captured immediately after customer interactions, offers vital, actionable insights that allow businesses to make rapid adjustments. Using InsightSofa, companies can pinpoint improvement areas, enhancing satisfaction and loyalty at every touchpoint. This focused approach supports data-driven decisions, fostering a culture of continuous improvement and customer-centricity.

Align, Operate, Satisfy.

Business Reports Tailored to Align Operations with Customer or Employee Requirements

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Get a demo Price offer
Or Call Us Directly: +420 777 661 368

Interpersonal Connections

As CX and EX professionals and partners, we deliver added value to our clients. Our commitment to excellence fosters mutual appreciation—we love our clients, and they love us.

Whats new?

Ever Evolving Story to Make Our Partners Better and Better

OneTouch

New stand design

Introducing the latest addition - the Satisfaction Terminal with an improved, aesthetically pleasing design and...