InsightSofa gives the marketing manager a competitive advantage and enables them to better understand their customers, better target marketing activities and increase the overall effectiveness of their marketing strategies.
InsightSofa helps you gain a deeper understanding of your employees' needs, improve work climate and productivity, and thereby support your company's growth and success. InsightSofa enables better responsiveness to employee needs and strengthens the role of the HR department as a strategic partner in the organization.
Software and hardware to manage the business according to customer and employee experience.
The leading platform for collecting, evaluating and managing the customer experience across all customer contact points. With more than 11 years of experience helping businesses build more profitable customer relationships. Fully compliant with GDPR and ISO27001 regulations.
At the right time, no matter where they are. Get everyone’s feedback.
Automated surveys can be conducted on customers’ mobiles, computers or tablets. The collection process is initiated through emails, SMS, QR codes on product packaging, invoices, receipts, and other channels.
With InsightSofa, it was a lightning-fast event. The whole implementation was done in a very short time. We appreciate the high flexibility and willingness of the whole team. When something is agreed on, it’s done. Such an approach is rather rare nowadays. Thanks to InsightSofa, we are one step further in listening to our customers and this motivates us to improve our services. At the same time, we appreciate a service where proactive, early checking prevents “problems” that could occur due to the excessive amount of data. It is a pleasure to work with you.
Zásilkovna / Packeta
Karel Bechník, Head of Digital Products
Last year we switched to a more modern way of collecting feedback. We now use InsightSofa OneTouch touchscreen terminals to replace the original paper form. This allows outpatients and inpatients to leave their feedback very quickly, easily and completely anonymously. InsightSofa has implemented many tailor-made reports into our system. We can thus monitor and compare results across all hospitals and individual departments and thus react almost immediately to shortcomings and improve our patients’ satisfaction.
Mária Hužvárová, Quality Assurance Director
We take caring about the opinions of our customers and partners for granted. In a huge number of orders, we have to use fully or partially automated processes to handle requests, which unfortunately sometimes do not suit each customer individually. InsightSofa allows us to extract valuable customer criticism that probably wouldn’t even reach us without the use of this application. Some of the best features include the ability to track strengths and weaknesses for continuous process improvement. Uncovering the root causes of problems in the retention center at their onset is another feature we greatly appreciate.
We needed to start measuring customer satisfaction in record time and directly within 3 countries where we handle thousands of customers per month on sales and the same number on buyouts. We did it. In about a month, the implementation was complete, thanks to a very good collaboration with the InsightSofa team. With an intuitive web-based environment and notifications, this tool allows us to work very efficiently with our clients’ feedback across all of our nearly fifty branches and divisions. We currently have up to 190,000 customers annually. Tailor-made functionalities are just the icing on the cake.
AURES HOLDINGS / AAA Auto / Mototechna
Jan Preclík / Group Marketing Manager
Thanks to InsightSofa, we as alzaExpres (Alza’s internal carrier) have a perfect overview of how our customers rate a given courier. And not only that. We know how the individual external carriers, the shipping depots and the services that the customer has ordered through Alza together with the delivery stand. What we must highlight is the maximum possible degree of flexibility. They were able to adapt the application to our requirements as much as possible, which were always implemented with great care. The cooperation has been going on for many years and now we are going to extend it even further.
ALZA CZ a.s.
From problem to solution.
From opportunity to action.
Fast implementation. Easy to use. Flawless training.
Implement InsightSofa directly from the application’s designers.
Take advantage of our 11+ years of experience implementing CX in the business world.