One-stop Shop for Complex
InsightSofa is an advanced Experience Management Software powered by AI, designed to expertly measure and enhance customer and employee experiences. As a one-stop shop for all your CX and EX needs, its modular system allows you to professionally manage and significantly improve your company’s operations. Whether you need to monitor anything in CX or EX, InsightSofa provides real-time feedback and tailored reports for continuous organizational improvement.
Powered by Artificial Intelligence
InsightSofa Artificial Intelligence revolutionizes how you can interact with your customers. By analyzing customer data and behavior, AI can predict needs, offer tailored recommendations, and resolve issues proactively. This personalized approach increases the chances of repeat business and positive word-of-mouth. Our professional-grade solutions introduce brand new CX and EX methodologies that are significantly more effective than established feedback collection metrics, thanks to our advanced AI technology.
Understanding the Mechanism
How InsightSofa Delivers Outstanding Results
1
Customer interaction
Each customer interaction, whether a purchase or use of a service, is an opportunity for data collection. InsightSofa, acting as an invisible observer, captures all important aspects of this interaction, which form the basis for evaluating customer experience.
2
Transactional Feedback
Immediately after a customer interaction, InsightSofa sends out surveys via emails, SMS, QR codes, on websites, or at terminals in stores. This enables the rapid collection of current feedback.
3
Real-time Business Reports
InsightSofa’s real-time business reports provide instant insights into performance metrics and market trends, enabling swift, informed decisions that boost efficiency and drive growth in a dynamic marketplace.
4
Suggestions for Improvements
Based on the analysis, InsightSofa suggests actions for quick improvements in satisfaction, which help the company better respond to customer needs.
5
Effectiveness Evaluation of Actions
InsightSofa monitors the effectiveness of implemented actions and, if necessary, proposes new measures for further improvement of the customer experience. This dynamic adaptation helps companies maintain competitiveness and increase customer loyalty.
All Global CX Metrics. And Beyond.
InsightSofa leverages globally recognized CX and EX metrics such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES), alongside our proprietary AI methodologies that deliver even more precise and business-focused insights.
Insights
Engagement
Interaction
Metrics
Feedback
Satisfaction
Optimization
Predictive
Dashboard
Analysis
Benchmarking
Segmentation
Trends
Data
Overall Experience Score
Visualisation
Reporting
Optimisation
Emotions in Real-time
Transactional feedback, captured immediately after customer interactions, offers vital, actionable insights that allow businesses to make rapid adjustments. Using InsightSofa, companies can pinpoint improvement areas, enhancing satisfaction and loyalty at every touchpoint. This focused approach supports data-driven decisions, fostering a culture of continuous improvement and customer-centricity.
Customer Journey
The customer perceives your company throughout their entire journey. InsightSofa measures the experience at each touchpoint and provides you with a comprehensive view of your company. Identify the weakest points and start improving them. An increase in profits will soon follow.
Align, Operate, Satisfy.
Business Reports Tailored to Align Operations with Customer or Employee Requirements
Whats new?
Ever Evolving Story to Make Our Partners Better and Better