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Website Surveys

Feedback on the Web

Discover customer experience directly on your website, e-shop or app

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Feedback Experience from the Web

InsightSofa WebSight is a feedback module for websites, enabling you to measure customer experiences through easy-to-implement, fully adjustable widgets. These widgets require no complex integration and can be completely controlled via the InsightSofa app, making it simple to tailor and manage direct user feedback on your site.

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Key Advantages

Why choose feedback widgets from InsightSofa?

Real-Time Transactional Feedback

Real-Time Transactional Feedback

InsightSofa’s WebSight feedback widgets stand out for their ability to capture immediate transactional feedback. They empower you to gather customer input precisely at the pivotal moment of purchase or service utilization. This instantaneous feedback is crucial for prompt response and for enriching your customers’ experience in real-time.

Intuitive and Insightful Reporting

Intuitive and Insightful Reporting

InsightSofa WebSight doesn’t just collect feedback; it turns data into beautifully crafted, easy-to-understand reports. Reports are designed to empower managers to make informed, data-driven decisions that drive growth.

Very Easy Integration

Very Easy Integration

Easily integrate InsightSofa WebSight onto your website with just a short code. Fully control widgets from the InsightSofa App, managing design and visibility effortlessly. Decide who sees the widget and make design changes as needed. Simplify website feedback with InsightSofa WebSight.

Control widgets visibility

Control widgets visibility

Gain comprehensive control over widget visibility with InsightSofa. Determine precisely who views them and who doesn’t, adding distinct widgets to various sections of your website. Select specific pages where widgets appear and exclude others effortlessly. Additionally, customize limitations for mobile devices or particular sections of your web or application interface. With InsightSofa, tailor widget visibility to suit your exact needs.

Notifications

Notifications

InsightSofa WebSight streamline management with real-time notifications, ensuring you’re immediately informed of any significant events without needing to check the app. Additionally, they can automatically send periodic reports to your mailbox, keeping you effortlessly updated with the latest customer insights and feedback.

Artificial Intelligence

Artificial Intelligence

InsightSofa WebSights leverage AI throughout the app and widgets to enhance your understanding of customers. This AI analyzes feedback to pinpoint and prioritize issues, offering targeted recommendations for improvement. This integration transforms complex customer data into actionable insights, streamlining the process of enhancing customer satisfaction.

Harness customer insights online

InsightSofa WebSight simplifies the process of understanding visitor sentiments towards your website. It effortlessly reveals what visitors appreciate, what they find lacking, and areas they wish to enhance. With robust reporting capabilities, WebSight empowers you to optimize your website for improved usability, attracting more customers effortlessly.

Adjustable

Widgets

Ensure that all feedback submitted through your rating terminals is valid and free from duplicate entries.

10+

Business Reports

A class

Retention

Alerts

at a Glance

NPS

Ready

Unlimited

Feedbacks

Unlimited

Users

Control

Visibility

Design

Editable

Mobile

Friendly

Unlimited

Surveys

Beneficial at all levels

Business Reports Tailored to Align Operations with Customer Requirements

Product manager

What should you improve the most?

Feedback widgets on the web empower product managers with real-time insights for quick decision-making and product improvement. They gather customer feedback at key touchpoints, enabling managers to prioritize features, enhance user experience, and drive product success.

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Wow, 23% of customers recommend adding a chat feature.

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How about trying to implement chat into our app..?

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Did you know that our contact form on checkout is not working?

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Fix the contact form immediately…

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17% of customers say they overlooked the card payment option

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Mark, please make the card payment much more visible.

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The black color on the product background looks very sad.

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Let’s try to make the background much more vivid, Adele?

Graphic designer

Which trend resonates?

Feedback widgets on the web provide graphic designers with real-time insights to refine designs and enhance user experience. Customizable visibility enables targeted feedback for more informed design decisions.

Sales manager

Boost Sales Performance

Feedback widgets on the web provide sales managers with valuable insights to optimize strategies, address customer concerns promptly, and drive revenue growth.

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14% of people complain that they won’t buy a product with a 4-day delivery.

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Immediately negotiate different delivery terms with the carrier.

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35% of customers would buy 2 products if they got a discount.

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Let’s come up with a bundle of 2 products at a discount.

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The product has an incorrect and incomplete description.

 

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Martin, please add and correct the description on the product page.

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43% of customers only found out about the product from the website.

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Let’s start a PPC campaign and inform customers about the product.

Marketing manager

Ensure Effective Strategies

Feedback widgets on the web provide marketing managers with real-time insights to refine strategies and boost customer engagement.

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Or Call Us Directly: +420 777 661 368

The Next-Era Decision Making

Real-time InsightSofa feedback empowers managers with immediate insights into customer experiences, enabling swift and informed decision-making. This facilitates quick adjustments to services or products, enhancing customer satisfaction and understanding market trends. This is guiding strategic decisions that improve business performance and competitiveness.

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Get a demo Price offer
Or Call Us Directly: +420 777 661 368

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