InsightSofa gives the marketing manager a competitive advantage and enables them to better understand their customers, better target marketing activities and increase the overall effectiveness of their marketing strategies.
InsightSofa helps you gain a deeper understanding of your employees' needs, improve work climate and productivity, and thereby support your company's growth and success. InsightSofa enables better responsiveness to employee needs and strengthens the role of the HR department as a strategic partner in the organization.
InsightSofa helps customer service agents better understand customers, deliver personalized care, and improve the quality of customer service.
Complete customer history
InsightSofa collects and stores data about customer interactions with the organization. This gives the customer service agent access to a complete history of customer inquiries and complaints, making it easier to resolve issues faster and more efficiently.
Personalised customer care
With InsightSofa data, customer service agents can better understand individual customer needs and preferences. This enables them to provide personalized services and solutions, creating a stronger bond with customers.
Perfect and simple methodologies.
NPS, CES and CSAT.
Monitoring Key Performance Indicators
InsightSofa provides customer service agents with information on key performance indicators (KPIs) such as average response time, resolution time, and customer satisfaction. Tracking these KPIs allows you to evaluate and improve the effectiveness of their work.
Manage requests more easily and efficiently
InsightSofa includes tools for managing and tracking customer requests. Customer service agents can quickly assign, track, and resolve requests, resulting in faster and more efficient handling of customer requests.
Trend monitoring and customer behavior analysis
With InsightSofa, you can track trends in customer behavior and analyze data to identify recurring issues and find ways to improve the overall customer experience and speed check-in.
Get the tool for complete
customer experience measurement.
Automated surveys in which the customer responds on their mobile, computer or tablet. Collection is done via emails, SMS, QR codes on product packaging, invoices, receipts, etc.
Collection of customer or employee satisfaction at branches and company premises. Allows you to collect even from customers you do not have contact with. Collection takes place in locations where the customer experience is full.
A quick and cost-effective one-time determination of customer or employee satisfaction and their suggestions for improvement. When you want to quickly know where you stand and what specifically to start improving.