InsightSofa helps customer service agents better understand customers, deliver personalized care, and improve the quality of customer service.
Complete customer history
Personalised customer care
Perfect and simple methodologies.
NPS, CES and CSAT.
NPS, CES and CSAT.
Monitoring Key Performance Indicators
InsightSofa provides customer service agents with information on key performance indicators (KPIs) such as average response time, resolution time, and customer satisfaction. Tracking these KPIs allows you to evaluate and improve the effectiveness of their work.
Manage requests more easily and efficiently
Trend monitoring and customer behavior analysis
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customer experience measurement.
Online surveys
Automated surveys in which the customer responds on their mobile, computer or tablet. Collection is done via emails, SMS, QR codes on product packaging, invoices, receipts, etc.
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Terminals and kiosks
Collection of customer or employee satisfaction at branches and company premises. Allows you to collect even from customers you do not have contact with. Collection takes place in locations where the customer experience is full.
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Feedback on the site
Fully customizable widgets on your website that you can use to ask visitors about their current experience on the page they are on.
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One-off surveys
A quick and cost-effective one-time determination of customer or employee satisfaction and their suggestions for improvement. When you want to quickly know where you stand and what specifically to start improving.
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