InsightSofa gives the marketing manager a competitive advantage and enables them to better understand their customers, better target marketing activities and increase the overall effectiveness of their marketing strategies.
InsightSofa helps you gain a deeper understanding of your employees' needs, improve work climate and productivity, and thereby support your company's growth and success. InsightSofa enables better responsiveness to employee needs and strengthens the role of the HR department as a strategic partner in the organization.
Process improvement, performance evaluation, personalization and customization, and much higher customer retention.
Data Collection and Analysis
InsightSofa enables companies to systematically collect and analyze customer feedback. This can include ratings, reviews, questionnaires and other forms of feedback. With this software, companies can gain a deeper understanding of customer needs, preferences and comments.
InsightSofa enables companies to monitor feedback in real time. This enables immediate response to issues and opportunities, which is especially important in the case of negative customer experiences. Companies can quickly identify areas for improvement and take action to increase customer satisfaction.
Perfect and simple methodologies.
NPS, CES and CSAT.
InsightSofa provides measurable data on customer service performance and satisfaction. It allows you to track key performance indicators (KPIs) and compare your results against targets and industry peers. You can identify areas where performance is improving and set targets for further improvement.
Personalization and customisation
InsightSofa helps you better understand individual customers and their preferences. Based on customer experience data, you can better personalize your services, offers and communications. As a result, you can provide your customers with a more personalized experience and improve their overall satisfaction.
InsightSofa identifies weaknesses in the business and helps improve processes. Based on data analysis, you can identify recurring problems, long response times or inefficient processes. Based on this information, you can make changes and innovations to your processes to improve efficiency and customer satisfaction.
Get the tool for complete
customer experience measurement.
Automated surveys in which the customer responds on their mobile, computer or tablet. Collection is done via emails, SMS, QR codes on product packaging, invoices, receipts, etc.
Collection of customer or employee satisfaction at branches and company premises. Allows you to collect even from customers you do not have contact with. Collection takes place in locations where the customer experience is full.
A quick and cost-effective one-time determination of customer or employee satisfaction and their suggestions for improvement. When you want to quickly know where you stand and what specifically to start improving.