Filling out surveys at terminals and kiosks in your locations is now even easier. If a customer (or employee) wants to fill out a survey without touching, all he/she has to do is point his/her mobile phone at the terminal and the survey will be launched directly on his/her phone.
Improved protection against multiple voting
Added additional control against multiple voting in InsightSofa OneTouch.
- Products
InsightSofa Enterprise™
Online surveys
Create the experiences your customers want. Build a love brand with our most advanced customer experience management tool.
InsightSofa OneTouch™
Terminals & Kiosks
Let your customers know you care about their opinion. Allow them to leave feedback directly at your stores and locations using terminals and kiosks. Even if you don't have direct contact to them.
InsightSofa WebSight™
Feedback on web
Get relevant feedback from your website. Clearly define the sites and activities that matter and ask customers about their experience immediately after they've completed them.
InsightSofa Now™
One-off surveys
A one-time, very quick way to determine the satisfaction and experience of your customers and employees. A very quick and cost effective way to get started with measurement.
- Solutions
B2B Companies
Better understanding of needs and expectations, identification of areas for improvement, better partner relationships and increased competitiveness.
Banks
Increased competitiveness, personalization and better targeting, building long-term relationships and better banking services.
Transport companies
Optimization and efficiency, evaluating the quality of shipments, tracking delays and deliveries, and higher levels of customer satisfaction.
Retail
Identify trends and innovate, improve personalization and increase customer loyalty.
Services
Process improvement, performance reviews, personalization and customization, and much higher customer loyalty.
Healthcare
Improved quality of care, identification of problems and gaps, innovation and development, and increased patient satisfaction.
E-Commerce
Measuring customer experience with InsightSofa has several significant benefits in e-commerce businesses. Here are a few ways such a tool can help:
Production / Development
Measuring customer experience with a modern tool also has significant benefits for manufacturing companies. Here are a few ways such a tool can help:
CEO
InsightSofa helps you better understand your customers, identify key areas for improvement, and develop strategies that support your company's long-term growth and success.
Sales manager
InsightSofa helps sales executives create a stronger connection with customers, improve profitability and overall strengthen the company's position in the marketplace.
Marketing manager
InsightSofa gives the marketing manager a competitive advantage and enables them to better understand their customers, better target marketing activities and increase the overall effectiveness of their marketing strategies.
Customer Service – Front line
InsightSofa helps customer care agents to better understand customers, offer personalized care and improve the quality of customer service.
Customer Care Manager
InsightSofa helps customer care managers improve the quality of customer service, increase customer satisfaction and effectively manage a team of customer care colleagues.
After Sales Manager
InsightSofa helps customer care managers improve the quality of customer service, increase customer satisfaction and effectively manage a team of customer care colleagues.
HR Manager
InsightSofa helps you gain a deeper understanding of your employees' needs, improve work climate and productivity, and thereby support your company's growth and success. InsightSofa enables better responsiveness to employee needs and strengthens the role of the HR department as a strategic partner in the organization.
- Customers
- CX News
- About InsightSofa
Types of experience measurement:
About us:
Contacts:
Sales:
Phone:
+420 777 661 368
Email:
Support for current customers: support@insightsofa.com