Let your customers know you care about their opinion. Allow them to leave feedback directly at your stores and locations using terminals and kiosks. Even if you don't have direct contact to them.
Get relevant feedback from your website. Clearly define the sites and activities that matter and ask customers about their experience immediately after they've completed them.
A one-time, very quick way to determine the satisfaction and experience of your customers and employees. A very quick and cost effective way to get started with measurement.
InsightSofa helps you better understand your customers, identify key areas for improvement, and develop strategies that support your company's long-term growth and success.
InsightSofa helps sales executives create a stronger connection with customers, improve profitability and overall strengthen the company's position in the marketplace.
InsightSofa gives the marketing manager a competitive advantage and enables them to better understand their customers, better target marketing activities and increase the overall effectiveness of their marketing strategies.
InsightSofa helps customer care managers improve the quality of customer service, increase customer satisfaction and effectively manage a team of customer care colleagues.
InsightSofa helps customer care managers improve the quality of customer service, increase customer satisfaction and effectively manage a team of customer care colleagues.
InsightSofa helps you gain a deeper understanding of your employees' needs, improve work climate and productivity, and thereby support your company's growth and success. InsightSofa enables better responsiveness to employee needs and strengthens the role of the HR department as a strategic partner in the organization.
Identify trends and innovations, improve personalization, and increase customer loyalty.
Improved customer satisfaction
Finding out about customer satisfaction and experience allows stores to better understand their needs, preferences and expectations. With InsightSofa, you can get structured feedback from customers and identify areas for improvement. This increases overall customer satisfaction and creates a positive customer experience.
Better offer personalization
By learning about customer experiences and preferences, retailers can better personalize their offerings. InsightSofa enables the collection and analysis of data about customer behavior and preferences. Based on this information, stores can offer targeted products, recommendations, and marketing promotions that better meet individual customer needs.
Perfect and simple methodologies.
NPS, CES and CSAT.
Trend Identification and Innovation
By studying customer experience and satisfaction, stores can identify current trends and anticipate future customer needs. With InsightSofa, stores can analyze data and identify patterns and customer behavior. This information can then be used to innovate products, services and marketing strategies, helping stores stay competitive and anticipate future market changes.
Increase customer loyalty
By measuring customer satisfaction and experience, stores can better understand customer expectations and deliver a better customer experience. Satisfied customers are more likely to be loyal and return to the store. A quality customer experience increases the likelihood of long-term engagement and referrals to other potential customers.
Increased competitiveness
Understanding customer experience and satisfaction enables retailers to improve their service, offerings, and overall customer experience. This leads to greater competitiveness in the marketplace, as stores that truly understand their customers and offer tailored solutions are more likely to attract new customers and retain existing ones.
Get the tool for complete
customer experience measurement.
Online surveys
Automated surveys in which the customer responds on their mobile, computer or tablet. Collection is done via emails, SMS, QR codes on product packaging, invoices, receipts, etc.
Collection of customer or employee satisfaction at branches and company premises. Allows you to collect even from customers you do not have contact with. Collection takes place in locations where the customer experience is full.
A quick and cost-effective one-time determination of customer or employee satisfaction and their suggestions for improvement. When you want to quickly know where you stand and what specifically to start improving.