Measuring customer experience with a modern tool also has significant benefits for manufacturing companies. Here are some of the ways such a tool can help:
Improved product quality
Optimization of production processes
Perfect and simple methodologies.
NPS, CES and CSAT.
NPS, CES and CSAT.
Personalization and individualization of the offer
InsightSofa enables manufacturing companies to collect and analyze data on customer preferences, requirements, and individual needs. As a result, they can better understand their customers and offer personalized products and services. Personalizing product and service offerings according to customer needs results in higher levels of customer satisfaction and loyalty.
Increase customer loyalty and collaboration
Competitive Advantage
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customer experience measurement.
Online surveys
Automated surveys in which the customer responds on their mobile, computer or tablet. Collection is done via emails, SMS, QR codes on product packaging, invoices, receipts, etc.
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Terminals and kiosks
Collection of customer or employee satisfaction at branches and company premises. Allows you to collect even from customers you do not have contact with. Collection takes place in locations where the customer experience is full.
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Feedback on the site
Fully customizable widgets on your website that you can use to ask visitors about their current experience on the page they are on.
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One-off surveys
A quick and cost-effective one-time determination of customer or employee satisfaction and their suggestions for improvement. When you want to quickly know where you stand and what specifically to start improving.
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