Increased competitiveness, personalization and better targeting, building long-term relationships and better banking services.
Improved customer satisfaction
Identify problems and deficiencies
Perfect and simple methodologies.
NPS, CES and CSAT.
NPS, CES and CSAT.
Personalization and better targeting
InsightSofa enables banks to collect and analyze data on customer preferences, behavior and transaction history. As a result, banks can better understand the unique needs of individual customers and offer personalized products and services. As a result, customers feel better understood and valued, which increases customer satisfaction and retention.
Increased competitiveness
Build long-term relationships with customers
Maintain your competitive advantage, increase customer satisfaction, and achieve long-term growth.
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customer experience measurement.
Online surveys
Automated surveys in which the customer responds on their mobile, computer or tablet. Collection is done via emails, SMS, QR codes on product packaging, invoices, receipts, etc.
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Terminals and kiosks
Collection of customer or employee satisfaction at branches and company premises. Allows you to collect even from customers you do not have contact with. Collection takes place in locations where the customer experience is full.
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Feedback on the site
Fully customizable widgets on your website that you can use to ask visitors about their current experience on the page they are on.
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One-off surveys
A quick and cost-effective one-time determination of customer or employee satisfaction and their suggestions for improvement. When you want to quickly know where you stand and what specifically to start improving.
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