InsightSofa gives the marketing manager a competitive advantage and enables them to better understand their customers, better target marketing activities and increase the overall effectiveness of their marketing strategies.
InsightSofa helps you gain a deeper understanding of your employees' needs, improve work climate and productivity, and thereby support your company's growth and success. InsightSofa enables better responsiveness to employee needs and strengthens the role of the HR department as a strategic partner in the organization.
Increased competitiveness, personalization and better targeting, building long-term relationships and better banking services.
Improved customer satisfaction
InsightSofa enables banks to better understand their customers’ needs, preferences and expectations. With InsightSofa, it is possible to obtain structured feedback from customers, enabling banks to respond and improve their products, services and processes. This results in higher customer satisfaction and increased customer loyalty.
Identify problems and deficiencies
Customer feedback enables banks to identify issues and gaps in their services and processes. InsightSofa can provide detailed analysis and reports that show trends, recurring issues and areas for improvement. Banks can take timely corrective action and optimize their services.
Perfect and simple methodologies.
NPS, CES and CSAT.
Personalization and better targeting
InsightSofa enables banks to collect and analyze data on customer preferences, behavior and transaction history. As a result, banks can better understand the unique needs of individual customers and offer personalized products and services. As a result, customers feel better understood and valued, which increases customer satisfaction and retention.
Banks operate in a highly competitive environment, so it’s important to continually improve and deliver a superior customer experience. InsightSofa’s customer satisfaction and experience research enables banks to monitor and benchmark their performance against their competitors. This provides them with vital feedback and information on how to improve and gain an edge in the market.
Build long-term relationships with customers
Customer satisfaction and experience are key to building and maintaining long-term customer relationships. Banks that actively listen to their customers and respond to their needs build trust and loyalty. Satisfied customers are also more likely to recommend the bank to their friends, creating additional opportunities for the bank’s growth and development.
Maintain your competitive advantage, increase customer satisfaction, and achieve long-term growth.
Get the tool for complete
customer experience measurement.
Automated surveys in which the customer responds on their mobile, computer or tablet. Collection is done via emails, SMS, QR codes on product packaging, invoices, receipts, etc.
Collection of customer or employee satisfaction at branches and company premises. Allows you to collect even from customers you do not have contact with. Collection takes place in locations where the customer experience is full.
A quick and cost-effective one-time determination of customer or employee satisfaction and their suggestions for improvement. When you want to quickly know where you stand and what specifically to start improving.