InsightSofa gives the marketing manager a competitive advantage and enables them to better understand their customers, better target marketing activities and increase the overall effectiveness of their marketing strategies.
InsightSofa helps you gain a deeper understanding of your employees' needs, improve work climate and productivity, and thereby support your company's growth and success. InsightSofa enables better responsiveness to employee needs and strengthens the role of the HR department as a strategic partner in the organization.
InsightSofa helps you better understand your customers, identify key areas for improvement, and develop strategies that support your company’s long-term growth and success.
Customer Satisfaction Overview
InsightSofa provides CEOs with insight into customer satisfaction at multiple levels. This includes analysis of the customer experience from first contact through to long-term relationships. With this insight, the CEO can better understand how the overall customer experience is perceived and how to improve customer relationships.
Identify key areas for improvement
InsightSofa generates data and analysis to identify key areas where the customer experience needs to be improved. Based on this information, the CEO can prioritize actions and investments that will lead to improved customer satisfaction.
Perfect and simple methodologies.
NPS, CES and CSAT.
Developing a data-driven strategy
InsightSofa provides CEOs with the data and information they need to make strategic decisions. With this data, the CEO can develop a customer strategy and focus on the key areas that will deliver the most value to customers and the company.
Improve your competitive position
InsightSofa employees can track and analyze customer behavior, preferences, and opinions relative to competitors. This allows the CEO to better understand how the company is positioned in the marketplace and what its strengths and weaknesses are compared to competitors. As a result, the CEO can develop strategies to increase the company’s competitiveness in the marketplace.
Focus on long-term customer retention
With InsightSofa, you can track long-term customer loyalty and customer return. The CEO can use this information to build a loyal customer base, a key element of sustainable business growth.
Get the tool for complete
customer experience measurement.
Automated surveys in which the customer responds on their mobile, computer or tablet. Collection is done via emails, SMS, QR codes on product packaging, invoices, receipts, etc.
Collection of customer or employee satisfaction at branches and company premises. Allows you to collect even from customers you do not have contact with. Collection takes place in locations where the customer experience is full.
A quick and cost-effective one-time determination of customer or employee satisfaction and their suggestions for improvement. When you want to quickly know where you stand and what specifically to start improving.