InsightSofa gives the marketing manager a competitive advantage and enables them to better understand their customers, better target marketing activities and increase the overall effectiveness of their marketing strategies.
InsightSofa helps you gain a deeper understanding of your employees' needs, improve work climate and productivity, and thereby support your company's growth and success. InsightSofa enables better responsiveness to employee needs and strengthens the role of the HR department as a strategic partner in the organization.
InsightSofa helps sales leaders build stronger relationships with customers, improve profitability, and overall strengthen the company’s position in the marketplace.
Working with InsightSofa can be very beneficial for a sales manager, providing useful information to improve the overall customer experience.
Better understand your customers
InsightSofa allows you to track and analyze customer behavior, buying habits, preferences, and opinions. This data helps the sales manager to better understand customer needs and expectations, allowing them to better target and adapt their offer and marketing strategies.
Improve your competitive position
Working with InsightSofa allows you to benchmark your customer experience against your competitors. This gives you insight into what you’re doing right and what you can improve to make your business more competitive.
Perfect and simple methodologies.
NPS, CES and CSAT.
Data-driven decision making
InsightSofa generates large amounts of data about customers and their behavior. This information can help the sales manager better understand the market and support data-driven decision making.
Reduce customer churn
The analytics and customer feedback that InsightSofa provides can reveal the reasons why some customers are leaving your business. You can then take action to reduce churn and increase retention.
Improve customer service
InsightSofa allows you to monitor customer interactions with your company, including communications, complaints, and problem resolution. This allows you to identify weaknesses in your customer service and respond immediately to customer complaints or issues, increasing customer satisfaction – and their willingness to buy again.
Increase customer loyalty
Satisfied customers are more likely to become loyal customers and stay with you for the long term. With customer experience software, you can identify the factors that affect customer loyalty and work to improve them.
Product and service enhancements
Customer feedback through InsightSofa can lead to improvements in your company’s products and services. As a result, you can better meet your customers’ needs and gain a competitive advantage.
Get the tool for complete
customer experience measurement.
Automated surveys in which the customer responds on their mobile, computer or tablet. Collection is done via emails, SMS, QR codes on product packaging, invoices, receipts, etc.
Collection of customer or employee satisfaction at branches and company premises. Allows you to collect even from customers you do not have contact with. Collection takes place in locations where the customer experience is full.
A quick and cost-effective one-time determination of customer or employee satisfaction and their suggestions for improvement. When you want to quickly know where you stand and what specifically to start improving.