InsightSofa assists in gaining a deeper comprehension of employees’ necessities, increasing work climate and productivity, and ultimately promoting company growth and success. The platform enables better responsiveness to employee needs and enhances the HR department’s role as a strategic partner within the organization.
Improving Employee Engagement
Monitoring and Solving Employee Issues
Perfect and simple methodologies.
NPS, CES and CSAT.
NPS, CES and CSAT.
Personalization of Employee Development
Thanks to InsightSofa data, HR managers can gain a better understanding of individual employee needs and offer personalized development plans. This boosts employee motivation and facilitates skill and career growth.
Measuring the Effectiveness of HR Programs and Initiatives
Increase in Employee Retention
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customer experience measurement.
Online surveys
Automated surveys in which the customer responds on their mobile, computer or tablet. Collection is done via emails, SMS, QR codes on product packaging, invoices, receipts, etc.
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Terminals and kiosks
Collection of customer or employee satisfaction at branches and company premises. Allows you to collect even from customers you do not have contact with. Collection takes place in locations where the customer experience is full.
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Feedback on the site
Fully customizable widgets on your website that you can use to ask visitors about their current experience on the page they are on.
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One-off surveys
A quick and cost-effective one-time determination of customer or employee satisfaction and their suggestions for improvement. When you want to quickly know where you stand and what specifically to start improving.
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