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Automatic Surveys

Turning Feedback

Into Your Most Powerful Asset

Automatic Feedback

InsightSofa Enterprise captures real-time transactional feedback via email, SMS, QR codes, and NFC chips, turning it into actionable insights with easy-to-understand reports. Utilizing methodologies like NPS, CES, and CSAT, it enables data-driven decision-making. With AI analysis helps identify improvement areas, ensuring businesses can quickly optimize their customer experience strategy for better satisfaction and long-term growth.

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Or Call Us Directly: +420 777 661 368

Key Advantages

Why choose InsightSofa as Your Enterprise Solution?

Real-Time Transactional Feedback

Real-Time Transactional Feedback

InsightSofa Enterprise stands out by providing instant transactional feedback, allowing you to hear your customer’s voice right at the moment of purchase (using the service, etc.). This timely insight is crucial for staying ahead and making immediate improvements to your customer’s experience.

Intuitive and Insightful Reporting

Intuitive and Insightful Reporting

InsightSofa Enterprise doesn’t just collect feedback; it turns data into beautifully crafted, easy-to-understand reports. Utilizing well-known methodologies such as NPS (Net Promoter Score), CES (Customer Effort Score), and CSAT (Customer Satisfaction Score), our reports are designed to empower managers to make informed, data-driven decisions that drive growth.

Feedback Management and Resolution

Feedback Management and Resolution

InsightSofa Enterprise takes customer experience management to the next level. Unhappy customers are automatically identified and assigned to the appropriate employees based on predefined rules. This seamless integration allows your team to address and resolve issues directly within InsightSofa, fostering a proactive approach to customer satisfaction.

Strengths and Weaknesses & Actionable Insights

Strengths and Weaknesses & Actionable Insights

InsightSofa is designed to highlight a company’s strong points and areas for improvement. By clearly identifying these aspects, businesses can prioritize efforts and resources on what matters most, leading to a more strategic approach to enhancing customer satisfaction. The software not only analyzes data but also provides actionable insights. This means businesses are not just informed about their current state but are also guided on where and how to make improvements. This can significantly impact customer retention, loyalty, and overall business growth.

Customer Experience Metrics

Customer Experience Metrics

InsightSofa utilizes world-renowned customer experience metrics (NPS, CES and CSAT), making it easier for businesses to measure and understand their performance in key areas. This standardized approach helps in benchmarking against competitors and industry standards.

Strategic Decision Making

Strategic Decision Making

The insights provided by InsightSofa empower businesses to make strategic decisions regarding product development, marketing strategies, customer service improvements, and more, all based on actual customer feedback and data-driven analysis.

Understanding the Mechanism

How InsightSofa Delivers Outstanding Results

Powered by Artificial Intelligence

InsightSofa Artificial Intelligence revolutionizes how you can interact with your customers. By analyzing customer data and behavior, AI can predict needs, offer tailored recommendations, and resolve issues proactively. This personalized approach increases the chances of repeat business and positive word-of-mouth. AI-driven insights can help businesses identify trends and preferences, enabling them to fine-tune their offerings and stay ahead of the competition.



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Business Reports




at a Glance















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Or Call Us Directly: +420 777 661 368

The Next-Era Decision Making

Real-time InsightSofa feedback empowers managers with immediate insights into customer experiences, enabling swift and informed decision-making. This facilitates quick adjustments to services or products, enhancing customer satisfaction and understanding market trends. This is guiding strategic decisions that improve business performance and competitiveness.

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Customer Retention. Solved.

Customer retention is essential for sustainable growth. InsightSofa Enterprise empowers to enhance retention through advanced tools,AI features, analytics and feedback tools. By understanding and predicting customer behaviors, companies can exceed expectations and reduce churn, ensuring long-term success through a loyal customer base.


Unlimited survey options

InsightSofa Enterprise offers unlimited survey customization, enabling precise tailoring of questions and responses for all devices—desktops, tablets, and mobile phones. This seamless integration across digital touchpoints ensures a consistent user experience and gathers valuable insights to inform your business decisions.

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Or Call Us Directly: +420 777 661 368


Implementing InsightSofa Enterprise is a remarkably smooth and straightforward process, designed to integrate seamlessly into your existing business infrastructure. Our dedicated project manager ensures a hassle-free transition, providing step-by-step guidance and tailored onboarding sessions to meet your specific needs. InsightSofa makes it easy to harness the power of data-driven insights across all facets of your organization.




Project Manager


APIs, sFTP, etc.


Training Sessions

Interpersonal Connections

As CX and EX professionals and partners, we deliver added value to our clients. Our commitment to excellence fosters mutual appreciation—we love our clients, and they love us.

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