InsightSofa gives the marketing manager a competitive advantage and enables them to better understand their customers, better target marketing activities and increase the overall effectiveness of their marketing strategies.
InsightSofa helps you gain a deeper understanding of your employees' needs, improve work climate and productivity, and thereby support your company's growth and success. InsightSofa enables better responsiveness to employee needs and strengthens the role of the HR department as a strategic partner in the organization.
Optimize and improve efficiency, assess transportation quality, track delays and deliveries, and increase customer satisfaction.
Service Quality Assessment
InsightSofa enables transportation companies to collect feedback from customers about the quality of service they provide. This can include shipping ratings, delivery times, reliability, professional staff behavior, and other factors that affect customer satisfaction. Based on these ratings, companies can identify strengths and areas for improvement.
Delay and delivery tracking
With InsightSofa, shipping companies can track the delivery of shipments in real time and keep customers informed of the current status. This enables companies to provide transparent information and allows customers to track their shipments. This increases customer confidence and improves their overall experience with the shipping company.
Perfect and simple methodologies.
NPS, CES and CSAT.
Route optimization and efficiency
InsightSofa can provide transportation companies with data on individual trip times, shipment volumes, operational constraints, and other relevant factors. Based on this data, companies can optimize routes, plan transportation more efficiently, and minimize delays. This helps to increase customer satisfaction and reduce company costs.
Personalization and communication
With InsightSofa, transportation companies can personalize customer communications. Based on the customer data collected, companies can provide relevant information, alerts and offers. Personalized communications contribute to higher levels of customer retention and improve the overall experience with the transportation company.
Improve service and processes
InsightSofa enables transportation companies to identify weaknesses in their services and processes. By analyzing customer feedback, companies can make the necessary changes and innovations to improve service quality, reduce complaints, and increase overall customer satisfaction.
Get the tool for complete
customer experience measurement.
Automated surveys in which the customer responds on their mobile, computer or tablet. Collection is done via emails, SMS, QR codes on product packaging, invoices, receipts, etc.
Collection of customer or employee satisfaction at branches and company premises. Allows you to collect even from customers you do not have contact with. Collection takes place in locations where the customer experience is full.
A quick and cost-effective one-time determination of customer or employee satisfaction and their suggestions for improvement. When you want to quickly know where you stand and what specifically to start improving.