Optimize and improve efficiency, assess transportation quality, track delays and deliveries, and increase customer satisfaction.
Service Quality Assessment
Delay and delivery tracking
Perfect and simple methodologies.
NPS, CES and CSAT.
NPS, CES and CSAT.
Route optimization and efficiency
InsightSofa can provide transportation companies with data on individual trip times, shipment volumes, operational constraints, and other relevant factors. Based on this data, companies can optimize routes, plan transportation more efficiently, and minimize delays. This helps to increase customer satisfaction and reduce company costs.
Personalization and communication
Improve service and processes
Get the tool for complete
customer experience measurement.
Online surveys
Automated surveys in which the customer responds on their mobile, computer or tablet. Collection is done via emails, SMS, QR codes on product packaging, invoices, receipts, etc.
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Terminals and kiosks
Collection of customer or employee satisfaction at branches and company premises. Allows you to collect even from customers you do not have contact with. Collection takes place in locations where the customer experience is full.
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Feedback on the site
Fully customizable widgets on your website that you can use to ask visitors about their current experience on the page they are on.
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One-off surveys
A quick and cost-effective one-time determination of customer or employee satisfaction and their suggestions for improvement. When you want to quickly know where you stand and what specifically to start improving.
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