One-off Surveys

Instant Feedback

Get quick and effective feedback without the hassle of complicated integration

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Experience as a Service

Comprehensive Customer and Employee Insights. Let us handle the entire measurement and analysis process for you. With any combination of modules you need. All-inclusive solution.

InsightSofa Enterprise™

Automatic Surveys

InsightSofa WebSight™

Website Surveys

InsightSofa OneTouch™

Feedback Terminals

and Get Expert Results

Our CX and EX specialists craft comprehensive surveys and feedback mechanisms, ensuring excellence in results. This guarantees a thorough overview of both customer and employee experiences. You’ll receive a detailed Experience PDF or gain access to analytics apps for interactive data exploration.

Get a demo Price offer

Or Call Us Directly: +420 777 661 368

Key Advantages

Why Opt for Experience as a Service?

Crafted by CX and EX experts

Crafted by CX and EX experts

InsightSofa Now delivers expertly-crafted solutions by CX and EX specialists, guaranteeing tailored insights that drive customer and employee satisfaction for our clients.

Quick and Effective

Quick and Effective

InsightSofa Now ensures swift and efficient feedback processes, typically delivering results within 14 days. This rapid turnaround benefits our clients by providing timely insights into customer and employee experiences. By quickly identifying areas for improvement, our clients can promptly implement changes to enhance satisfaction and drive business success.

All Modules and Features Available

All Modules and Features Available

InsightSofa Now offers the flexibility to utilize all InsightSofa modules, including premium options, tailored to our clients’ specific needs. This comprehensive access empowers our clients to harness the full range of tools and features, maximizing their ability to gather insights and drive improvements in customer and employee experiences.

No Integration Needed

No Integration Needed

InsightSofa Now eliminates the need for integration as it operates as a one-off survey. Many of our clients conduct these surveys annually or biannually, making it a hassle-free solution. This streamlined approach saves time and resources, allowing our clients to focus on leveraging the valuable insights gained to enhance their customer and employee experiences.

Reasonable Price

Reasonable Price

InsightSofa Now offers the entire service at a reasonable price point. With our expertise, we handle the setup and optimize the process for optimal results. This means significant cost savings for our clients, allowing them to achieve their goals without breaking the bank.

Artificial Intelligence

Artificial Intelligence

InsightSofa Now leverage AI throughout the app to enhance your understanding of customers. This AI analyzes feedback to pinpoint and prioritize issues, offering targeted recommendations for improvement. This integration transforms complex customer data into actionable insights, streamlining the process of enhancing customer satisfaction.

Top Pick for Employee Experience

InsightSofa Now is the go-to solution for employee experience, offering expertize, comprehensive insights, and cost-effective solutions. With customizable options tailored to each organization’s needs, InsightSofa Now enhances satisfaction, productivity, and retention effortlessly. Elevate your employee experience with InsightSofa Now.

InsightSofa Satisfaction Index

Trends

Net Promoter Score

Metrics

Interaction

Optimization

Overall Experience Score

Engagement

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Get a demo Price offer

Or Call Us Directly: +420 777 661 368

Perfect for One-time Events

Be it a corporate gathering, sports event, festival, or any occasion, InsightSofa Now delivers comprehensive insights to enhance your future events.

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Dedicated Project Manager

InsightSofa now offers a dedicated project manager for every client, ensuring a personalized and consistent service from start to finish. This manager will understand your specific needs deeply, enabling them to tailor your surveys precisely to your business requirements, ensuring every detail is perfectly aligned with your objectives.

Together. We win.

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If you need to know it. Now.

InsightSofa Now: Instant Insights for Immediate Action.

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Get a demo Price offer

Or Call Us Directly: +420 777 661 368

Interpersonal Connections

As CX and EX professionals and partners, we deliver added value to our clients. Our commitment to excellence fosters mutual appreciation—we love our clients, and they love us.

We needed to quickly launch satisfaction measurement in 3 countries with thousands of customers per month. Thanks to the great collaboration with the InsightSofa team, the implementation was completed in a month. We are still developing new features and with an intuitive web interface we are efficiently processing feedback across our branches. We serve up to 190,000 customers a year, allowing us the flexibility to improve customer satisfaction.

The implementation of InsightSofa was fast and efficient. We appreciated the flexibility and reliability of the team, which is rare today. Thanks to InsightSofa we are listening better to our customers and improving our service. We also appreciate the proactive approach and preventing problems by analyzing large amounts of data. Working with you is a pleasure.

Thanks to InsightSofa, alzaExpres has a perfect overview of the ratings of couriers and external carriers, depots and services ordered through Alza. We were able to adapt the app to our requirements as much as possible thanks to its flexibility. The cooperation has been going on for many years and we plan to expand it further.

Last year we switched to a more modern way of collecting feedback. We now use InsightSofa OneTouch touchscreen terminals to replace the original paper form. This allows outpatients and inpatients to leave their feedback very quickly, easily and completely anonymously. InsightSofa has implemented many tailor-made reports into our system.

We take the opinions of our customers and partners for granted. In a huge number of orders, we have to use fully or partially automated processes to handle requests, which unfortunately sometimes do not suit each customer individually. InsightSofa allows us to extract valuable customer criticism that probably wouldn’t even reach us without the use of this application.

We decided to measure our customer satisfaction in 2021. We chose InsightSofa to work with us, and years later I can evaluate that this choice was the best one. We achieve a great response rate and we are first class cared for.

We repeatedly measure NPS with our customers. InsightSofa allows us to keep all the data together and work with it easily. So we historically go back to them and track their trends from year to year.

Continuous feedback measurement was not a foreign word to us. Yet we had reached a stage where we needed a more advanced tool. This is what InsightSofa was able to offer us. Not only do we measure and evaluate data across multiple points in the customer journey, but we are able to address any dissatisfaction with alacrity. And from one place. We can now say we have CX fully under control.

Whether we deliver the goods to the customer on time and in order is extremely important to us. And how else to find out than to ask them? So we ask them in a simple way and we are very grateful that customers answer. And even more than 50%! When the job is done well, the results always come. And at InsightSofa, they know that very well.

We wanted a modern way to collect employee satisfaction in the IT department. That’s why we decided to use InsightSofa’s satisfaction terminal. Simple and anonymous survey, data immediately available for viewing. Thumbs up for us.

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Ever Evolving Story to Make Our Partners Better and Better

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