Your customers’ opinions in real time
Easily customizable surveys and mobile terminals
Easy to connect (230V outlet only or even battery-powered versions)
Maximum of 3 clicks for respondent to rate
More than 10 pre-defined customer experience reports available
Automatic notifications for non-standard conditions (e.g. dissatisfaction)
Customers are satisfied when they can express their opinions immediately
Terminals motivate employees to provide better service
Track the progress of satisfaction in stores in real time
Very stable due to the use of steel parts
Made entirely in the Czech Republic
Different sizes of touch screens
Initial consultation, familiarization and analysis of the current state of affairs
Definition of objectives and project plan
Setting up a structure of inquiry, trigger points and touch points
Creation of text and graphic design of the solution
Implementation of the solution, interfacing with external systems
Test version, testing and commenting
Training on how to work with the system and customer experience
Launch of the live solution
Online polling module – InsightSofa Enterprise Customize the display of columns in the answer list You now have the option to choose which columns will be displayed in the answer list. This allows you to tailor the main report to the exact needs of your organization. You can not only choose which columns are displayed, but also their order. Changes can be made for a user group – i.e. for all users in a given user group the option will be applied. L1/L2 report The option to display the L1/L2 report as a numeric table has been added. It is now possible to interactively click through individual values in the table. You will then see a relevant listing of respondents. A new and fast way to view data statistics In Processes/Automated Sending, you can now view summary information about individual mailings. You will find detailed data on how many customers were imported, how many surveys were sent, or how many responded. Defending against spam filters Some email providers check emails before delivery by having robots visit links in the emails. We have implemented a feature that prevents these bots from “spoofing” votes. Added full-text search option in retention It is now possible to do full-text searches in all retention cases. Exporting answers for InsightSofa Enterprise module The quota for exporting completed surveys to Excel has been increased. From the original 5 000 to 50 000 surveys in one file. Respondent card optimization The respondent card has been optimized and now loads much faster. Optimization of reports In some accounts, the order of columns in the reports may have changed after applying the filter. This error has been corrected and the columns appear in the same order in any filter application. Optimizing the site for respondent removal The site has been optimized for respondent removal. Now, even for accounts with large amounts of data, removal is fast. And many minor improvements and bug fixes. Kiosk module – InsightSofa OneTouch Export of answers Now the complete data from the OneTouch module, including the NPS scores, is displayed in the Excel export of the responses. And many minor improvements and bug fixes.
Online polling module – InsightSofa Enterprise Easier work with retention In the retention settings, there is an option for what should happen automatically with retention cases. This will help you to set, for example, to automatically open a retention if a customer replies to your email. Or conversely, if you send an email to the customer, the case will automatically close. L1/L2 report improvements We have made improvements to the L1/L2 response report. You can now click through any number in the “Table” section to get to the heart of the problem (or benefit) your customers are suggesting to you. It’s the next step towards full interactivity in our reports. New look of InsightSofa Together with our new corporate identity, the design of the app has been improved and made clearer. The aim was to make the app more pleasant and easier to use. New InsightSofa website It’s not really related to InsightSofa, but we would be very happy if you would take a look at our brand new website www.insightsofa.com and maybe let us know “How much would you recommend it to your colleagues and friends” And many minor improvements and bug fixes. Kiosk module – InsightSofa OneTouch Virtual AI assistant We have launched our very ambitious ISI virtual assistant project on several reports. ISI can use artificial intelligence to research your customers’ opinions and show you the most important data. It’s the next step towards enabling you to run your organisation more and more exactly as your customers want. ISI is currently in beta mode. And many minor improvements and bug fixes.
With this we would like to pay tribute to our previous websites that have served us for more than 7 years. They were there for us when we were getting our first big clients, when we were forming from a small group into the leading CX software supplier in the Czech Republic. Thank you and goodbye. Now let’s welcome the new website.
Monetizing NPS is a powerful tool that can help you evaluate customer experience not only as an average of all survey respondents, but you can focus on the most important ones. What’s bothering the very group that’s making you the most sales? What are they praising instead? Today, we’ve significantly improved the capabilities to provide even more detailed and business-oriented insights. For example – how much more will you earn if you raise satisfaction by X NPS? Or what profits are safe for you, and which ones need immediate attention?
Processing large reports over hundreds of millions of data sometimes takes a bit of computing power. The good news is that today we’ve completed a major change to the core application that delivers incredibly fast data rendering over large samples. This can make your customer experience decisions even faster 🙂
Following the introduction of our new logo and corporate identity, we have updated the graphical look of the app. We firmly believe that the app is now more user-friendly, easier to navigate and most importantly, the data is much easier to read. Let us know on our social media how you like it.
We would like to introduce our new logo. According to us and our graphic designers, it describes exactly what we do. It is cleaner than the previous one and more expressive in colour. We hope it’s another step towards making us more interesting, more colourful for you. Let us know on social media how you like/dislike it.
Automated surveys in which the customer responds on their mobile, computer or tablet. Collection is done via emails, SMS, QR codes on product packaging, invoices, receipts, etc.
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Collection of customer or employee satisfaction at branches and company premises. Allows you to collect even from customers you do not have contact with. Collection takes place in locations where the customer experience is full.
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Fully customizable widgets on your website that you can use to ask visitors about their current experience on the page they are on.
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A quick and cost-effective one-time determination of customer or employee satisfaction and their suggestions for improvement. When you want to quickly know where you stand and what specifically to start improving.
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