Skip links
Insightsofa OneTouch™

Terminals and kiosks

When you want to know what your customers think about your business.

Understand the customer experience through terminals and kiosks.

Get feedback even from people you don’t have contact with.

Collect customer feedback at your locations. Anonymous and addressed feedback. Portable and easy to set up terminals and kiosks.

Your customers’ opinions in real time

Easily customizable surveys and mobile terminals

Easy to connect (230V outlet only or even battery-powered versions)

Get a quote
Or call us directly: +420 478 048 900

Easy for respondents, effective reporting for you.

InsightSofa OneTouch terminals are designed to take the least amount of time for the respondent to complete the survey and for InsightSofa to provide you with the most detailed data and customer insights.

Maximum of 3 clicks for respondent to rate

More than 10 pre-defined customer experience reports available

Automatic notifications for non-standard conditions (e.g. dissatisfaction)

Get a quote
Or call us directly: +420 478 048 900

Perfect and simple methodology.
Net Promoter Score

Let your customers know
that their opinions matter.

When you give customers the opportunity to respond immediately to their satisfaction, they feel that their opinions really matter. When you act on their opinions, you consistently create a welcoming environment where they will want to shop again and again.

Customers are satisfied when they can express their opinions immediately

Terminals motivate employees to provide better service

Track the progress of satisfaction in stores in real time

Get a quote
Or call us directly: +420 478 048 900

You’ll be the first
to know when something happens.

InsightSofa OneTouch constantly monitors all your affiliates and tracks their current performance. If satisfaction drops, the responsible person is automatically alerted (including the reason for the problem) and can begin to address it.
Get a quote

Light enough for mobility.
Too heavy to be stolen.

InsightSofa OneTouch terminals and kiosks are made from a combination of aluminum and steel. This gives them perfect stability and makes them too heavy to steal. However, if you need to move the terminal from time to time, you can do so without any tools.

Very stable due to the use of steel parts

Made entirely in the Czech Republic

Different sizes of touch screens

Get a quote
Or call us directly: +420 478 048 900

Anti-abuse and
fraudulent voting features.

InsightSofa OneTouch includes several features to prevent fraudulent voting. You can be confident in the validity of the results.
Get a quote
Or call us directly: +420 478 048 900

New service!

One-off customer satisfaction survey

The new InsightSofa OneTouch Swift service is for those who want a one-stop shop for customer satisfaction on their premises. It is a turnkey service where we fully set up the terminal, deliver it, let us measure customer satisfaction for 1 month, and then deliver the exact results of what customers want. Your strengths and weaknesses. And at a very affordable price.
Get a quote
Or call us directly: +420 478 048 900

Great for your business with many placement options.

Get an InsightSofa OneTouch wall-mounted, free-standing, or integrated into your existing systems. Let us know and we’ll find the best solution for you.
Get a quote

Easier than you think.
We can do it online.

Truly dedicated project
manager. From start to finish.

Proper implementation into a company involves understanding your organization, the processes within the company, and the goals set. Throughout the implementation, a dedicated project manager is available to lead all meetings and ensure a worry-free implementation of InsightSofa. You can contact him at any time to address your current needs.

Clearly defined process
saves time on both sides.

We have done many implementations from small companies to multinational organizations, operating in more than 20 countries. We have developed plans for companies of all sizes and complexity of requirements.

Initial consultation, familiarization and analysis of the current state of affairs

Definition of objectives and project plan

Setting up a structure of inquiry, trigger points and touch points

Creation of text and graphic design of the solution

Implementation of the solution, interfacing with external systems

Test version, testing and commenting

Training on how to work with the system and customer experience

Launch of the live solution

We minimize all “birth” pains.
We’ve already been through them.

Introducing a customer-centric approach to your business is a complex activity in which you can run into a lot of problems. Rely on us. We’ve seen many problems, solved them, and we won’t let them occur to you.

We deliver the implementation „turnkey“.
With minimal interaction.

From the initial meeting to overseeing the right course and working with the customer experience. We are here for you. And we love doing it.

News about Insightsofa OneTouch™

New stand design

New stand design

Introducing the latest addition - the Satisfaction Terminal with an improved, aesthetically pleasing design and now with an even larger display. Its strong and stable legs ensure that the terminal stays firmly in place even in the busiest of spaces. The enlarged display provides a better visual experience and makes it easier to read the text, which is crucial for comfortable questionnaire completion and interaction with the terminal. The tilt of the monitor has been carefully designed to allow comfortable filling. In addition, this terminal is equipped with identity scanning technology, which enhances security and provides a personalized experience for each user. Plus, the terminal can be fully branded and produced in the colour that best matches your brand or the design of your space. The InsightSofa OneTouch terminal is not only functional, but also an aesthetically pleasing and user-friendly addition to any environment that increases the satisfaction and engagement of your customers and employees. Get yours and start improving your customer experience as soon as possible.   #CX #CustomerExperience #InsightSofa #OneTouch #EmployeeExperience #Future
Artificial intelligence in InsightSofa: Why measure sentiment?

Artificial intelligence in InsightSofa: Why measure sentiment?

Measuring sentiment of comments using AI is key to understanding the true attitudes and opinions of customers. This process allows you to identify not only what customers are saying, but also how they feel about your products or services. Sentiment analysis provides deeper insight into customer emotions, which can be positive, negative, or neutral. In this way, you can identify and solve problems more effectively, improve your products and services, and better understand your customers' needs and wants. Plus, by using this analysis you can create more targeted and effective marketing strategies, leading to better customer engagement and strengthening your brand. Try AI in InsightSofa right now. Get back to us.
New terminal design

New terminal design

We have been working hard and we have news for you! We have redesigned all our terminals. It's new, modern and we like it! But more importantly, your employees and customers will love it. See for yourself. 🙂
Distribution report from InsightSofa OneTouch satisfaction kiosks

Distribution report from InsightSofa OneTouch satisfaction kiosks

The distribution report gives you a real-time, detailed overview of your customers' satisfaction at different times of the day. At first glance, it is obvious in which hours satisfaction is highest or lowest. After identifying the weakest points, you will get to the specific cause of the problem. Find out what customers complain about most and how to improve it.
InsightSofa OneTouch touchless kiosk filling

InsightSofa OneTouch touchless kiosk filling

Filling out surveys at terminals and kiosks in your locations is now even easier. If a customer (or employee) wants to fill out a survey without touching, all he/she has to do is point his/her mobile phone at the terminal and the survey will be launched directly on his/her phone. Improved protection against multiple voting Added additional control against multiple voting in InsightSofa OneTouch.
InsightSofa App Update (April 2022)

InsightSofa App Update (April 2022)

Online polling module – InsightSofa Enterprise Customize the display of columns in the answer list You now have the option to choose which columns will be displayed in the answer list. This allows you to tailor the main report to the exact needs of your organization. You can not only choose which columns are displayed, but also their order. Changes can be made for a user group – i.e. for all users in a given user group the option will be applied. L1/L2 report The option to display the L1/L2 report as a numeric table has been added. It is now possible to interactively click through individual values in the table. You will then see a relevant listing of respondents. A new and fast way to view data statistics In Processes/Automated Sending, you can now view summary information about individual mailings. You will find detailed data on how many customers were imported, how many surveys were sent, or how many responded. Defending against spam filters Some email providers check emails before delivery by having robots visit links in the emails. We have implemented a feature that prevents these bots from “spoofing” votes. Added full-text search option in retention It is now possible to do full-text searches in all retention cases. Exporting answers for InsightSofa Enterprise module The quota for exporting completed surveys to Excel has been increased. From the original 5 000 to 50 000 surveys in one file. Respondent card optimization The respondent card has been optimized and now loads much faster. Optimization of reports In some accounts, the order of columns in the reports may have changed after applying the filter. This error has been corrected and the columns appear in the same order in any filter application. Optimizing the site for respondent removal The site has been optimized for respondent removal. Now, even for accounts with large amounts of data, removal is fast. And many minor improvements and bug fixes.   Kiosk module – InsightSofa OneTouch Export of answers Now the complete data from the OneTouch module, including the NPS scores, is displayed in the Excel export of the responses. And many minor improvements and bug fixes.

InsightSofa App Update (March 2022)

InsightSofa App Update (March 2022)

Online polling module – InsightSofa Enterprise Easier work with retention In the retention settings, there is an option for what should happen automatically with retention cases. This will help you to set, for example, to automatically open a retention if a customer replies to your email. Or conversely, if you send an email to the customer, the case will automatically close. L1/L2 report improvements We have made improvements to the L1/L2 response report. You can now click through any number in the “Table” section to get to the heart of the problem (or benefit) your customers are suggesting to you. It’s the next step towards full interactivity in our reports. New look of InsightSofa Together with our new corporate identity, the design of the app has been improved and made clearer. The aim was to make the app more pleasant and easier to use. New InsightSofa website It’s not really related to InsightSofa, but we would be very happy if you would take a look at our brand new website www.insightsofa.com and maybe let us know “How much would you recommend it to your colleagues and friends” And many minor improvements and bug fixes. Kiosk module – InsightSofa OneTouch Virtual AI assistant We have launched our very ambitious ISI virtual assistant project on several reports. ISI can use artificial intelligence to research your customers’ opinions and show you the most important data. It’s the next step towards enabling you to run your organisation more and more exactly as your customers want. ISI is currently in beta mode. And many minor improvements and bug fixes.

Introducing a significantly improved NPS Monetization

Introducing a significantly improved NPS Monetization

Monetizing NPS is a powerful tool that can help you evaluate customer experience not only as an average of all survey respondents, but you can focus on the most important ones. What’s bothering the very group that’s making you the most sales? What are they praising instead? Today, we’ve significantly improved the capabilities to provide even more detailed and business-oriented insights. For example – how much more will you earn if you raise satisfaction by X NPS? Or what profits are safe for you, and which ones need immediate attention?

Interesting reference projects

Penta Hospitals

Private hospitals owned by investment group Penta measure customer experience in detail using InsightSofa OneTouch terminals. In all of their hospitals, patients can voice their opinions, both in the hallways and in the inpatient areas. Penta is excellent at taking these views and implementing them into practice.

Alza.cz a.s.

Alza is a leader in e-commerce not only in the Czech Republic. Its effort to understand its customers is enormous, for which we praise it very much. Besides the very detailed cooperation between Alza and InsightSofa Enterprise, we also supply Alza with InsightSofa OneTouch satisfaction terminals and kiosks. And this to branches in all countries where Alza operates. I.e. Czech Republic, Slovakia and Hungary.

Komerční Banka a.s.

Komerční Banka cares very much about the satisfaction of its employees. That’s why, in collaboration with InsightSofa OneTouch, they devised a measurement system that collects their mood and recommendations for improvement, from the quality of food in their private cafeteria to the IT services of the office that keeps their IT equipment running smoothly.

Mondi

Mondi is one of the largest paper manufacturing companies in the world. They are renowned in their care for their employees. We deliver many solutions for Mondi from employee safety, to employee satisfaction.

Pilulka.cz

Pilulka is a network of pharmacies and e-commerce with medicines. They look at the customer experience with InsightSofa OneTouch terminals and kiosks. Pilulka is a beautiful case of how understanding your customer well means thriving in the marketplace.

Laufen

Laufen is a manufacturer of sanitary technology. Using InsightSofa OneTouch terminals and kiosks, Laufen measures employee satisfaction in its production areas. With this knowledge, they are better able to motivate their colleagues and adapt their company processes to keep them happy.

Just one more step to measurement in your estabilishments

Get a complete customer experience measurement tool.