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Terminals and kiosks

Insightsofa OneTouch™

Terminals and kiosks

When you want to know what your customers think about your business.
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Understand the customer experience through terminals and kiosks.

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Get feedback even from people you don’t have contact with.

Collect customer feedback at your locations. Anonymous and addressed feedback. Portable and easy to set up terminals and kiosks.

Your customers’ opinions in real time

Easily customizable surveys and mobile terminals

Easy to connect (230V outlet only or even battery-powered versions)

Get a quote
Or call us directly: +420 478 048 900

Easy for respondents, effective reporting for you.

InsightSofa OneTouch terminals are designed to take the least amount of time for the respondent to complete the survey and for InsightSofa to provide you with the most detailed data and customer insights.

Maximum of 3 clicks for respondent to rate

More than 10 pre-defined customer experience reports available

Automatic notifications for non-standard conditions (e.g. dissatisfaction)

Get a quote
Or call us directly: +420 478 048 900
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Perfect and simple methodology.
Net Promoter Score

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Let your customers know
that their opinions matter.

When you give customers the opportunity to respond immediately to their satisfaction, they feel that their opinions really matter. When you act on their opinions, you consistently create a welcoming environment where they will want to shop again and again.

Customers are satisfied when they can express their opinions immediately

Terminals motivate employees to provide better service

Track the progress of satisfaction in stores in real time

Get a quote
Or call us directly: +420 478 048 900
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You’ll be the first
to know when something happens.

InsightSofa OneTouch constantly monitors all your affiliates and tracks their current performance. If satisfaction drops, the responsible person is automatically alerted (including the reason for the problem) and can begin to address it.
Get a quote

Light enough for mobility.
Too heavy to be stolen.

InsightSofa OneTouch terminals and kiosks are made from a combination of aluminum and steel. This gives them perfect stability and makes them too heavy to steal. However, if you need to move the terminal from time to time, you can do so without any tools.

Very stable due to the use of steel parts

Made entirely in the Czech Republic

Different sizes of touch screens

Get a quote
Or call us directly: +420 478 048 900
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Anti-abuse and
fraudulent voting features.

InsightSofa OneTouch includes several features to prevent fraudulent voting. You can be confident in the validity of the results.
Get a quote
Or call us directly: +420 478 048 900

New service!

One-off customer satisfaction survey

The new InsightSofa OneTouch Swift service is for those who want a one-stop shop for customer satisfaction on their premises. It is a turnkey service where we fully set up the terminal, deliver it, let us measure customer satisfaction for 1 month, and then deliver the exact results of what customers want. Your strengths and weaknesses. And at a very affordable price.
Get a quote
Or call us directly: +420 478 048 900
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Great for your business with many placement options.

Get an InsightSofa OneTouch wall-mounted, free-standing, or integrated into your existing systems. Let us know and we’ll find the best solution for you.
Get a quote
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Easier than you think.
We can do it online.

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Truly dedicated project
manager. From start to finish.

Proper implementation into a company involves understanding your organization, the processes within the company, and the goals set. Throughout the implementation, a dedicated project manager is available to lead all meetings and ensure a worry-free implementation of InsightSofa. You can contact him at any time to address your current needs.

Clearly defined process
saves time on both sides.

We have done many implementations from small companies to multinational organizations, operating in more than 20 countries. We have developed plans for companies of all sizes and complexity of requirements.

Initial consultation, familiarization and analysis of the current state of affairs

Definition of objectives and project plan

Setting up a structure of inquiry, trigger points and touch points

Creation of text and graphic design of the solution

Implementation of the solution, interfacing with external systems

Test version, testing and commenting

Training on how to work with the system and customer experience

Launch of the live solution

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We minimize all “birth” pains.
We’ve already been through them.

Introducing a customer-centric approach to your business is a complex activity in which you can run into a lot of problems. Rely on us. We’ve seen many problems, solved them, and we won’t let them occur to you.
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We deliver the implementation „turnkey“.
With minimal interaction.

From the initial meeting to overseeing the right course and working with the customer experience. We are here for you. And we love doing it.

News about Insightsofa OneTouch™

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Satisfaction terminals at Digifest

Satisfaction terminals at Digifest

At Digifest 2024, we introduced our state-of-the-art InsightSofa terminals, which provide an easy way to get feedback from customers. 💬 Our terminals have gained attention not only for their design, but more importantly for their speed and ease of use, which will be appreciated by anyone who wants to effectively measure customer satisfaction and loyalty. Thank you to everyone who visited us and we look forward to future opportunities to take the customer experience to the next level! For more information about InsightSofa OneTouch, please visit our website: https://insightsofa.com/terminaly-spokojenosti/

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InsightSofa OneTouch – the most advanced feedback terminals

InsightSofa OneTouch – the most advanced feedback terminals

InsightSofa OneTouch - the most advanced feedback terminals powered by artificial intelligence! Our terminals allow you to gather valuable customer feedback in real time, thanks to technology that can identify the age and gender of respondents while protecting against duplicate voting. Ideal for retail, hospitals, restaurants and many other environments. The seamless installation, robust design and intuitive user interface ensure fast use and perfect customer visibility. OneTouch turns feedback into your growth. #CustomerExperience #AI #Feedback #InsightSofa
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InsightSofa OneTouch terminals monitor their availability

InsightSofa OneTouch terminals monitor their availability

InsightSofa OneTouch offers the ability to collect feedback from customers directly at the point of purchase or use of the service. Reliability and availability of all terminals is a priority in this feedback collection. This is why InsightSofa constantly monitors whether the terminals are connected to the power grid, the Internet, etc. Should any of the terminals become disconnected or experience any failure, InsightSofa will immediately report this to, for example, the manager.
OneTouch
New stand design

New stand design

Introducing the latest addition - the Satisfaction Terminal with an improved, aesthetically pleasing design and now with an even larger display. Its strong and stable legs ensure that the terminal stays firmly in place even in the busiest of spaces. The enlarged display provides a better visual experience and makes it easier to read the text, which is crucial for comfortable questionnaire completion and interaction with the terminal. The tilt of the monitor has been carefully designed to allow comfortable filling. In addition, this terminal is equipped with identity scanning technology, which enhances security and provides a personalized experience for each user. Plus, the terminal can be fully branded and produced in the colour that best matches your brand or the design of your space. The InsightSofa OneTouch terminal is not only functional, but also an aesthetically pleasing and user-friendly addition to any environment that increases the satisfaction and engagement of your customers and employees. Get yours and start improving your customer experience as soon as possible.   #CX #CustomerExperience #InsightSofa #OneTouch #EmployeeExperience #Future
social sentiment analyses
Artificial intelligence in InsightSofa: Why measure sentiment?

Artificial intelligence in InsightSofa: Why measure sentiment?

Measuring sentiment of comments using AI is key to understanding the true attitudes and opinions of customers. This process allows you to identify not only what customers are saying, but also how they feel about your products or services. Sentiment analysis provides deeper insight into customer emotions, which can be positive, negative, or neutral. In this way, you can identify and solve problems more effectively, improve your products and services, and better understand your customers' needs and wants. Plus, by using this analysis you can create more targeted and effective marketing strategies, leading to better customer engagement and strengthening your brand. Try AI in InsightSofa right now. Get back to us.

Interesting reference projects

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Penta Hospitals

Private hospitals owned by investment group Penta measure customer experience in detail using InsightSofa OneTouch terminals. In all of their hospitals, patients can voice their opinions, both in the hallways and in the inpatient areas. Penta is excellent at taking these views and implementing them into practice.
alza reference
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Alza.cz a.s.

Alza is a leader in e-commerce not only in the Czech Republic. Its effort to understand its customers is enormous, for which we praise it very much. Besides the very detailed cooperation between Alza and InsightSofa Enterprise, we also supply Alza with InsightSofa OneTouch satisfaction terminals and kiosks. And this to branches in all countries where Alza operates. I.e. Czech Republic, Slovakia and Hungary.
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Komerční Banka a.s.

Komerční Banka cares very much about the satisfaction of its employees. That’s why, in collaboration with InsightSofa OneTouch, they devised a measurement system that collects their mood and recommendations for improvement, from the quality of food in their private cafeteria to the IT services of the office that keeps their IT equipment running smoothly.
mondi reference
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Mondi

Mondi is one of the largest paper manufacturing companies in the world. They are renowned in their care for their employees. We deliver many solutions for Mondi from employee safety, to employee satisfaction.
pilulka reference
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Pilulka.cz

Pilulka is a network of pharmacies and e-commerce with medicines. They look at the customer experience with InsightSofa OneTouch terminals and kiosks. Pilulka is a beautiful case of how understanding your customer well means thriving in the marketplace.
laufen reference
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Laufen

Laufen is a manufacturer of sanitary technology. Using InsightSofa OneTouch terminals and kiosks, Laufen measures employee satisfaction in its production areas. With this knowledge, they are better able to motivate their colleagues and adapt their company processes to keep them happy.

Just one more step to measurement in your estabilishments

Terminals
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Get a complete customer experience measurement tool.