Terminals and kiosks

Understand the customer experience through terminals and kiosks.

Get feedback even from people you don’t have contact with.

Collect customer feedback at your locations. Anonymous and addressed feedback. Portable and easy to set up terminals and kiosks.

Your customers’ opinions in real time

Easily customizable surveys and mobile terminals

Easy to connect (230V outlet only or even battery-powered versions)

Get a quote

Or call us directly: +420 478 048 900

Easy for respondents, effective reporting for you.

InsightSofa OneTouch terminals are designed to take the least amount of time for the respondent to complete the survey and for InsightSofa to provide you with the most detailed data and customer insights.

Maximum of 3 clicks for respondent to rate

More than 10 pre-defined customer experience reports available

Automatic notifications for non-standard conditions (e.g. dissatisfaction)

Get a quote

Or call us directly: +420 478 048 900

Perfect and simple methodology.
Net Promoter Score

Let your customers know
that their opinions matter.

When you give customers the opportunity to respond immediately to their satisfaction, they feel that their opinions really matter. When you act on their opinions, you consistently create a welcoming environment where they will want to shop again and again.

Customers are satisfied when they can express their opinions immediately

Terminals motivate employees to provide better service

Track the progress of satisfaction in stores in real time

Get a quote

Or call us directly: +420 478 048 900

You’ll be the first
to know when something happens.

InsightSofa OneTouch constantly monitors all your affiliates and tracks their current performance. If satisfaction drops, the responsible person is automatically alerted (including the reason for the problem) and can begin to address it.

Get a quote

Light enough for mobility.
Too heavy to be stolen.

InsightSofa OneTouch terminals and kiosks are made from a combination of aluminum and steel. This gives them perfect stability and makes them too heavy to steal. However, if you need to move the terminal from time to time, you can do so without any tools.

Very stable due to the use of steel parts

Made entirely in the Czech Republic

Different sizes of touch screens

Get a quote

Or call us directly: +420 478 048 900

Anti-abuse and
fraudulent voting features.

InsightSofa OneTouch includes several features to prevent fraudulent voting. You can be confident in the validity of the results.

Get a quote

Or call us directly: +420 478 048 900

New service!

One-off customer satisfaction survey

The new InsightSofa OneTouch Swift service is for those who want a one-stop shop for customer satisfaction on their premises. It is a turnkey service where we fully set up the terminal, deliver it, let us measure customer satisfaction for 1 month, and then deliver the exact results of what customers want. Your strengths and weaknesses. And at a very affordable price.

Get a quote

Or call us directly: +420 478 048 900

Great for your business with many placement options.

Get an InsightSofa OneTouch wall-mounted, free-standing, or integrated into your existing systems. Let us know and we’ll find the best solution for you.

Get a quote

Easier than you think.
We can do it online.

Truly dedicated project
manager. From start to finish.

Proper implementation into a company involves understanding your organization, the processes within the company, and the goals set. Throughout the implementation, a dedicated project manager is available to lead all meetings and ensure a worry-free implementation of InsightSofa. You can contact him at any time to address your current needs.

Clearly defined process
saves time on both sides.

We have done many implementations from small companies to multinational organizations, operating in more than 20 countries. We have developed plans for companies of all sizes and complexity of requirements.

Initial consultation, familiarization and analysis of the current state of affairs

Definition of objectives and project plan

Setting up a structure of inquiry, trigger points and touch points

Creation of text and graphic design of the solution

Implementation of the solution, interfacing with external systems

Test version, testing and commenting

Training on how to work with the system and customer experience

Launch of the live solution

We minimize all “birth” pains.
We’ve already been through them.

Introducing a customer-centric approach to your business is a complex activity in which you can run into a lot of problems. Rely on us. We’ve seen many problems, solved them, and we won’t let them occur to you.

We deliver the implementation „turnkey“.
With minimal interaction.

From the initial meeting to overseeing the right course and working with the customer experience. We are here for you. And we love doing it.

News about Insightsofa OneTouch™

InsightSofa OneTouch™ Swift

11. 1. 2024

Introducing the new InsightSofa service - OneTouch™ Swift. Monthly terminal rentals provide a one-time and very quick way to determine the satisfaction and experience of your customers and employees at your locations. A very quick and cost-effective way to get started with measurement.

New terminal design

9. 11. 2023

We have been working hard and we have news for you! We have redesigned all our terminals. It's new, modern and we like it! But more importantly, your employees and customers will love it. See for yourself. 🙂

Distribution report from InsightSofa OneTouch satisfaction kiosks

21. 9. 2023

The distribution report gives you a real-time, detailed overview of your customers' satisfaction at different times of the day. At first glance, it is obvious in which hours satisfaction is highest or lowest. After identifying the weakest points, you will get to the specific cause of the problem. Find out what customers complain about most and how to improve it.

InsightSofa OneTouch touchless kiosk filling

10. 10. 2022

Filling out surveys at terminals and kiosks in your locations is now even easier. If a customer (or employee) wants to fill out a survey without touching, all he/she has to do is point his/her mobile phone at the terminal and the survey will be launched directly on his/her phone. Improved protection against multiple voting Added additional control against multiple voting in InsightSofa OneTouch.

InsightSofa App Update (April 2022)

1. 5. 2022

Online polling module – InsightSofa Enterprise Customize the display of columns in the answer list You now have the option to choose which columns will be displayed in the answer list. This allows you to tailor the main report to the exact needs of your organization. You can not only choose which columns are displayed, but also their order. Changes can be made for a user group – i.e. for all users in a given user group the option will be applied. L1/L2 report The option to display the L1/L2 report as a numeric table has been added. It is now possible to interactively click through individual values in the table. You will then see a relevant listing of respondents. A new and fast way to view data statistics In Processes/Automated Sending, you can now view summary information about individual mailings. You will find detailed data on how many customers were imported, how many surveys were sent, or how many responded. Defending against spam filters Some email providers check emails before delivery by having robots visit links in the emails. We have implemented a feature that prevents these bots from “spoofing” votes. Added full-text search option in retention It is now possible to do full-text searches in all retention cases. Exporting answers for InsightSofa Enterprise module The quota for exporting completed surveys to Excel has been increased. From the original 5 000 to 50 000 surveys in one file. Respondent card optimization The respondent card has been optimized and now loads much faster. Optimization of reports In some accounts, the order of columns in the reports may have changed after applying the filter. This error has been corrected and the columns appear in the same order in any filter application. Optimizing the site for respondent removal The site has been optimized for respondent removal. Now, even for accounts with large amounts of data, removal is fast. And many minor improvements and bug fixes. Kiosk module – InsightSofa OneTouch Export of answers Now the complete data from the OneTouch module, including the NPS scores, is displayed in the Excel export of the responses. And many minor improvements and bug fixes.

Interesting reference projects

Penta Hospitals

Private hospitals owned by investment group Penta measure customer experience in detail using InsightSofa OneTouch terminals. In all of their hospitals, patients can voice their opinions, both in the hallways and in the inpatient areas. Penta is excellent at taking these views and implementing them into practice.

Alza.cz a.s.

Alza is a leader in e-commerce not only in the Czech Republic. Its effort to understand its customers is enormous, for which we praise it very much. Besides the very detailed cooperation between Alza and InsightSofa Enterprise, we also supply Alza with InsightSofa OneTouch satisfaction terminals and kiosks. And this to branches in all countries where Alza operates. I.e. Czech Republic, Slovakia and Hungary.

Komerční Banka a.s.

Komerční Banka cares very much about the satisfaction of its employees. That’s why, in collaboration with InsightSofa OneTouch, they devised a measurement system that collects their mood and recommendations for improvement, from the quality of food in their private cafeteria to the IT services of the office that keeps their IT equipment running smoothly.

Mondi

Mondi is one of the largest paper manufacturing companies in the world. They are renowned in their care for their employees. We deliver many solutions for Mondi from employee safety, to employee satisfaction.

Pilulka.cz

Pilulka is a network of pharmacies and e-commerce with medicines. They look at the customer experience with InsightSofa OneTouch terminals and kiosks. Pilulka is a beautiful case of how understanding your customer well means thriving in the marketplace.

Laufen

Laufen is a manufacturer of sanitary technology. Using InsightSofa OneTouch terminals and kiosks, Laufen measures employee satisfaction in its production areas. With this knowledge, they are better able to motivate their colleagues and adapt their company processes to keep them happy.