Terminals and kiosks

Insightsofa OneTouch™

Terminals and kiosks

When you want to know what your customers think about your business.

Understand the customer experience through terminals and kiosks.

Get feedback even from people you don’t have contact with.

Collect customer feedback at your locations. Anonymous and addressed feedback. Portable and easy to set up terminals and kiosks.

Your customers’ opinions in real time

Easily customizable surveys and mobile terminals

Easy to connect (230V outlet only or even battery-powered versions)

Get a quote

Or call us directly: +420 478 048 900

Easy for respondents, effective reporting for you.

InsightSofa OneTouch terminals are designed to take the least amount of time for the respondent to complete the survey and for InsightSofa to provide you with the most detailed data and customer insights.

Maximum of 3 clicks for respondent to rate

More than 10 pre-defined customer experience reports available

Automatic notifications for non-standard conditions (e.g. dissatisfaction)

Get a quote

Or call us directly: +420 478 048 900

Perfect and simple methodology.
Net Promoter Score

Let your customers know
that their opinions matter.

When you give customers the opportunity to respond immediately to their satisfaction, they feel that their opinions really matter. When you act on their opinions, you consistently create a welcoming environment where they will want to shop again and again.

Customers are satisfied when they can express their opinions immediately

Terminals motivate employees to provide better service

Track the progress of satisfaction in stores in real time

Get a quote

Or call us directly: +420 478 048 900

You’ll be the first
to know when something happens.

InsightSofa OneTouch constantly monitors all your affiliates and tracks their current performance. If satisfaction drops, the responsible person is automatically alerted (including the reason for the problem) and can begin to address it.

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Light enough for mobility.
Too heavy to be stolen.

InsightSofa OneTouch terminals and kiosks are made from a combination of aluminum and steel. This gives them perfect stability and makes them too heavy to steal. However, if you need to move the terminal from time to time, you can do so without any tools.

Very stable due to the use of steel parts

Made entirely in the Czech Republic

Different sizes of touch screens

Get a quote

Or call us directly: +420 478 048 900

Anti-abuse and
fraudulent voting features.

InsightSofa OneTouch includes several features to prevent fraudulent voting. You can be confident in the validity of the results.

Get a quote

Or call us directly: +420 478 048 900

New service!

One-off customer satisfaction survey

The new InsightSofa OneTouch Swift service is for those who want a one-stop shop for customer satisfaction on their premises. It is a turnkey service where we fully set up the terminal, deliver it, let us measure customer satisfaction for 1 month, and then deliver the exact results of what customers want. Your strengths and weaknesses. And at a very affordable price.

Get a quote

Or call us directly: +420 478 048 900

Great for your business with many placement options.

Get an InsightSofa OneTouch wall-mounted, free-standing, or integrated into your existing systems. Let us know and we’ll find the best solution for you.

Get a quote

Easier than you think.
We can do it online.

Truly dedicated project
manager. From start to finish.

Proper implementation into a company involves understanding your organization, the processes within the company, and the goals set. Throughout the implementation, a dedicated project manager is available to lead all meetings and ensure a worry-free implementation of InsightSofa. You can contact him at any time to address your current needs.

Clearly defined process
saves time on both sides.

We have done many implementations from small companies to multinational organizations, operating in more than 20 countries. We have developed plans for companies of all sizes and complexity of requirements.

Initial consultation, familiarization and analysis of the current state of affairs

Definition of objectives and project plan

Setting up a structure of inquiry, trigger points and touch points

Creation of text and graphic design of the solution

Implementation of the solution, interfacing with external systems

Test version, testing and commenting

Training on how to work with the system and customer experience

Launch of the live solution

We minimize all “birth” pains.
We’ve already been through them.

Introducing a customer-centric approach to your business is a complex activity in which you can run into a lot of problems. Rely on us. We’ve seen many problems, solved them, and we won’t let them occur to you.

We deliver the implementation „turnkey“.
With minimal interaction.

From the initial meeting to overseeing the right course and working with the customer experience. We are here for you. And we love doing it.

News about Insightsofa OneTouch™

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InsightSofa OneTouch – the most advanced feedback terminals

30. 5. 2024

InsightSofa OneTouch - the most advanced feedback terminals powered by artificial intelligence! Our terminals allow you to gather valuable customer feedback in real time, thanks to technology that can identify the age and gender of respondents while protecting against duplicate voting. Ideal for retail, hospitals, restaurants and many other environments. The seamless installation, robust design and intuitive user interface ensure fast use and perfect customer visibility. OneTouch turns feedback into your growth. #CustomerExperience #AI #Feedback #InsightSofa

InsightSofa OneTouch terminals monitor their availability

21. 3. 2024

InsightSofa OneTouch offers the ability to collect feedback from customers directly at the point of purchase or use of the service. Reliability and availability of all terminals is a priority in this feedback collection. This is why InsightSofa constantly monitors whether the terminals are connected to the power grid, the Internet, etc. Should any of the terminals become disconnected or experience any failure, InsightSofa will immediately report this to, for example, the manager.

New stand design

8. 2. 2024

Introducing the latest addition - the Satisfaction Terminal with an improved, aesthetically pleasing design and now with an even larger display. Its strong and stable legs ensure that the terminal stays firmly in place even in the busiest of spaces. The enlarged display provides a better visual experience and makes it easier to read the text, which is crucial for comfortable questionnaire completion and interaction with the terminal. The tilt of the monitor has been carefully designed to allow comfortable filling. In addition, this terminal is equipped with identity scanning technology, which enhances security and provides a personalized experience for each user. Plus, the terminal can be fully branded and produced in the colour that best matches your brand or the design of your space. The InsightSofa OneTouch terminal is not only functional, but also an aesthetically pleasing and user-friendly addition to any environment that increases the satisfaction and engagement of your customers and employees. Get yours and start improving your customer experience as soon as possible. #CX #CustomerExperience #InsightSofa #OneTouch #EmployeeExperience #Future

Artificial intelligence in InsightSofa: Why measure sentiment?

25. 1. 2024

Measuring sentiment of comments using AI is key to understanding the true attitudes and opinions of customers. This process allows you to identify not only what customers are saying, but also how they feel about your products or services. Sentiment analysis provides deeper insight into customer emotions, which can be positive, negative, or neutral. In this way, you can identify and solve problems more effectively, improve your products and services, and better understand your customers' needs and wants. Plus, by using this analysis you can create more targeted and effective marketing strategies, leading to better customer engagement and strengthening your brand. Try AI in InsightSofa right now. Get back to us.

InsightSofa OneTouch™ Swift

11. 1. 2024

Introducing the new InsightSofa service - OneTouch™ Swift. Monthly terminal rentals provide a one-time and very quick way to determine the satisfaction and experience of your customers and employees at your locations. A very quick and cost-effective way to get started with measurement.

Interesting reference projects

Penta Hospitals

Private hospitals owned by investment group Penta measure customer experience in detail using InsightSofa OneTouch terminals. In all of their hospitals, patients can voice their opinions, both in the hallways and in the inpatient areas. Penta is excellent at taking these views and implementing them into practice.

Alza.cz a.s.

Alza is a leader in e-commerce not only in the Czech Republic. Its effort to understand its customers is enormous, for which we praise it very much. Besides the very detailed cooperation between Alza and InsightSofa Enterprise, we also supply Alza with InsightSofa OneTouch satisfaction terminals and kiosks. And this to branches in all countries where Alza operates. I.e. Czech Republic, Slovakia and Hungary.

Komerční Banka a.s.

Komerční Banka cares very much about the satisfaction of its employees. That’s why, in collaboration with InsightSofa OneTouch, they devised a measurement system that collects their mood and recommendations for improvement, from the quality of food in their private cafeteria to the IT services of the office that keeps their IT equipment running smoothly.

Mondi

Mondi is one of the largest paper manufacturing companies in the world. They are renowned in their care for their employees. We deliver many solutions for Mondi from employee safety, to employee satisfaction.

Pilulka.cz

Pilulka is a network of pharmacies and e-commerce with medicines. They look at the customer experience with InsightSofa OneTouch terminals and kiosks. Pilulka is a beautiful case of how understanding your customer well means thriving in the marketplace.

Laufen

Laufen is a manufacturer of sanitary technology. Using InsightSofa OneTouch terminals and kiosks, Laufen measures employee satisfaction in its production areas. With this knowledge, they are better able to motivate their colleagues and adapt their company processes to keep them happy.

Just one more step to measurement in your estabilishments

Get a complete customer experience measurement tool.

Online surveys

Automated surveys in which the customer responds on their mobile, computer or tablet. Collection is done via emails, SMS, QR codes on product packaging, invoices, receipts, etc.

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Terminals and kiosks

Collection of customer or employee satisfaction at branches and company premises. Allows you to collect even from customers you do not have contact with. Collection takes place in locations where the customer experience is full.

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Feedback on the site

Fully customizable widgets on your website that you can use to ask visitors about their current experience on the page they are on.

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One-off surveys

A quick and cost-effective one-time determination of customer or employee satisfaction and their suggestions for improvement. When you want to quickly know where you stand and what specifically to start improving.

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What do our customers think of us?

With InsightSofa, it was a lightning-fast event. The whole implementation was done in a very short time. We appreciate the high flexibility and willingness of the whole team. When something is agreed on, it’s done. Such an approach is rather rare nowadays. Thanks to InsightSofa, we are one step further in listening to our customers and this motivates us to improve our services. At the same time, we appreciate a service where proactive, timely follow-up prevents “problems” that could arise due to an above-standard amount of data. It is a pleasure to work with you.

Zásilkovna / Packeta

Karel Bechník, Head of Digital Products

Last year we switched to a more modern way of collecting feedback. We now use InsightSofa OneTouch touchscreen terminals to replace the original paper form. This allows outpatients and inpatients to leave their feedback very quickly, easily and completely anonymously. InsightSofa has implemented many tailor-made reports into our system. We can thus monitor and compare results across all hospitals and individual departments and thus react almost immediately to shortcomings and improve our patients’ satisfaction.

Penta Hospitals

Mária Hužvárová, Quality Assurance Director

We take caring about the opinions of our customers and partners for granted. In a huge number of orders, we have to use fully or partially automated processes to handle requests, which unfortunately sometimes do not suit each customer individually. InsightSofa allows us to extract valuable customer criticism that probably wouldn’t even reach us without the use of this application. Some of the best features include the ability to track strengths and weaknesses for continuous process improvement. Uncovering the root causes of problems in the retention center at their onset is another feature we greatly appreciate.

IVT Čerpadla

Robert Vágner

We needed to start measuring customer satisfaction in record time and directly within 3 countries where we handle thousands of customers per month on sales and the same number on buyouts. We did it. In about a month, the implementation was complete, thanks to a very good collaboration with the InsightSofa team. With an intuitive web-based environment and notifications, this tool allows us to work very efficiently with our clients’ feedback across all of our nearly fifty branches and divisions. We currently have up to 190,000 customers annually. Tailor-made functionalities are just the icing on the cake.

AURES HOLDINGS / AAA Auto

Jitka Miková / Group Reputation Manager

Thanks to InsightSofa, we as alzaExpres (Alza’s internal carrier) have a perfect overview of how our customers rate a given courier. And not only that. We know how the individual external carriers, the shipping depots and the services that the customer has ordered through Alza together with the delivery stand. What we must highlight is the maximum possible degree of flexibility. They were able to adapt the application to our requirements as much as possible, which were always implemented with great care. The cooperation has been going on for many years and now we are going to extend it even further.

ALZA CZ a.s.

Martin Kárný

"For companies who want to measure transactional customer experiences through Email, SMS or QR codes."

"We are introducing the smartest feedback terminal on the planet!"

"Customer satisfaction by collecting real-time feedback directly on the webpage."

"Seamlessly gather quick feedback from customers and employees without any hassle."

InsightSofa

AI LAB

Terminals and kiosks

Terminals and kiosks

Understand the customer experience through terminals and kiosks.

Get feedback even from people you don’t have contact with.

Easy for respondents, effective reporting for you.

Perfect and simple methodology. Net Promoter Score

Let your customers know that their opinions matter.

You’ll be the first to know when something happens.

Light enough for mobility. Too heavy to be stolen.

Anti-abuse and fraudulent voting features.

New service!

One-off customer satisfaction survey

Great for your business with many placement options.

Easier than you think. We can do it online.

Truly dedicated project manager. From start to finish.

Clearly defined process saves time on both sides.

We minimize all “birth” pains. We’ve already been through them.

We deliver the implementation „turnkey“. With minimal interaction.

News about Insightsofa OneTouch™

Interesting reference projects

Penta Hospitals

Alza.cz a.s.

Komerční Banka a.s.

Mondi

Pilulka.cz

Laufen

Just one more step to measurement in your estabilishments

Get a complete customer experience measurement tool.

Online surveys

Terminals and kiosks

Feedback on the site

One-off surveys

What do our customers think of us?

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Services

Contact

Locations

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Subscribe to our newsletter

Perfect and simple methodology.
Net Promoter Score

Let your customers know
that their opinions matter.

You’ll be the first
to know when something happens.

Light enough for mobility.
Too heavy to be stolen.

Anti-abuse and
fraudulent voting features.

Easier than you think.
We can do it online.

Truly dedicated project
manager. From start to finish.

Clearly defined process
saves time on both sides.

We minimize all “birth” pains.
We’ve already been through them.

We deliver the implementation „turnkey“.
With minimal interaction.