When working in detail with Customer Experience, it can be easy for filtering and data views to become cluttered. In addition, every employee in your organisation needs different data to do their job. Take advantage of the new settings where you can limit how each user group sees the filters and how they can view the data. The goal is a much easier and clearer view for everyone in your company. Find out how InsightSofa can help your organisation too. Contact us to schedule a detailed performance.
Do you have customers you really care about? Set up an automatic prompt for them to complete the survey. If such a customer is dissatisfied but forgets to specify an important point, InsightSofa will ask it automatically and complete the feedback. You can then attend to the customer much better and solve their problem. Find out how InsightSofa can help your organisation too. Contact us to schedule a detailed introduction.
The basis of working with Customer Experience is solving your customers' complaints. With the new InsightSofa feature, you now have even more visibility into your solution. If for any reason a customer is forgotten, InsightSofa will notify you. If your person is unable to solve the problem in time, the case is automatically delegated to another, more experienced colleague. Simply, your entire organization will be consistently pushed into becoming better. Find out how InsightSofa can help your organisation too. Contact us to schedule a detailed introduction.
Explore the new NPS Monetization feature in InsightSofa. Combining NPS methodology and customer financial data gives you a very powerful tool to shape and direct your business. With NPS Monetization, you'll leave the simple arithmetic behind in displaying the results of your customer experience and add a whole new dimension to it. It will help you clearly identify which areas to start with so that the impact of your decisions will have the fastest and highest impact on increasing the turnover (or profit) of your company. Contact us for a no-obligation meeting and a demonstration of the solution.
Explore the new NPS Monetization feature in InsightSofa. Combining NPS methodology and customer financial data puts a very powerful tool in your hands to shape and direct your business. With NPS Monetization, you'll leave the simple arithmetic behind in displaying the results of your customer experience and add a whole new dimension to it. It will help you clearly identify which areas to start with so that the impact of your decisions has the fastest and highest impact on increasing the turnover (or profit) of your company. Contact us for a no-obligation meeting and a demonstration of the solution.
The very powerful and popular NPS Monetization reports have received another enhancement. They now show even higher quality and more detailed data on the most valuable customers.
Working well with customers means order. Automatic survey labelling allows you to put surveys into ready-made "boxes" and then work and evaluate them much more clearly. You can label surveys automatically, according to predefined rules.
Measurement of email open rates As an additional help for optimizing surveys, we have added email open rate measurement. Use this feature if you want to see where the weak links in your surveys are - where the most respondents are dropping off. You can then improve accordingly. Possibility to insert variables into other fields Now you can insert dynamic variables (such as name, product, and other items) not only in the body of the email, but also in the subject line, in the survey itself, and other places. Ability to log in as selected users Administrators can now log in as the selected user with a single mouse click. This makes it easier to set up individual user accounts and check that the correct data is visible. Bulk retention case management The ability to bulk manage retention cases has been added. If you want to close (or open, change the status, or delegate) retention cases all at once, you will now find it much easier to do so. Monetization of the NPS We got out of beta testing of NPS Monetization. If you want to drive customer experience not only by the most frequently tagged values, but also by the value of your customers, get in touch for a quote on the Monetization NPS module. Option to show only selected Level 1 / Level 2 questions depending on the respondent's rating You can now select only specific Level 1 and Level 2 questions to be shown to the respondent, depending on whether they are a supporter, passive or critic. Option to upload multiple attachments at once The ability to add multiple attachments at once has been added to the WIKI and Internal Retention modules. What can you look forward to soon? Sophisticated goals module In order to comfortably run your organization according to customer experience, you need to set goals for your employees. In the new Goals module, you will be able to set goals not only for specific employees, but also for departments, product groups, etc. Touchless filling of InsightSofa OneTouch terminals Leave it up to the customers whether they want to leave their feedback directly in the store using our terminals or choose to complete the survey completely contactlessly. QR code surveys on product packaging Especially for manufacturing companies, we have prepared the possibility to add a QR code on the packaging of their products and thus allow people to vote who do not have direct access to the company. Reporting and data display is the same as in our Enterprise module.
