The basis of working with Customer Experience is solving your customers’ complaints. With the new InsightSofa feature, you now have even more visibility into your solution. If for any reason a customer is forgotten, InsightSofa will notify you. If your person is unable to solve the problem in time, the case is automatically delegated to another, more experienced colleague. Simply, your entire organization will be consistently pushed into becoming better.
Find out how InsightSofa can help your organisation too. Contact us to schedule a detailed introduction.