Now ISI will assign a specific label to the survey, e.g. Upsell / Cross sell of complementary goods, based on the analysis of the free comment and make sure that this customer is assigned to a specific person in charge of sales in your company. This allows you to identify a customer who is inclined to make a follow-up purchase much more quickly and get a leg up on your competition.

Get a glimpse into the future! Using historical data, statistical methods and artificial intelligence, we give you insight into the expected behaviour of your customers. You can better personalize your products and services, optimize your decisions, predict which products customers will buy or whether they will switch to a competitor. Make the most of your data with InsighSofa predictive analytics.

🌟 New from InsightSofa! Now you can easily set the exact time frame for sending out survey invitations! 🕒 We want to give you even more control over getting feedback from your customers. With this new feature, you can efficiently plan when customers will be contacted, contributing to even better results for your business!

Companies strive to listen to their customers so that they can continuously improve their products and services. One of the tools to help organize and analyze feedback is survey labeling. And now comes a revolutionary step - labeling with artificial intelligence (AI). This innovative technology allows you to categorize surveys quickly and efficiently without having to go through hundreds of responses manually. AI identifies key topics and assigns the appropriate labels, saving time and improving accuracy. Join us and discover how AI-based tagging can streamline your customer experience!

In the world of customer experience, you will gain a lot of valuable information to grow the company and improve the customer relationship. Monetization can help significantly. Combining NPS methodology and customer financial data puts a very powerful tool in your hands to shape and direct your business. With NPS Monetization, you'll leave the simple arithmetic behind in displaying the results of your customer experience and add a whole new dimension to it. And what's more? Monetization reports make it easier to define your company's plans and goals to increase turnover faster and minimize losses.📈

The InsightSofa Account Experience focuses on creating deep and lasting relationships with corporate clients. This requires a thorough understanding of the specific needs and expectations of corporate customers. Not just individuals. InsightSofa now comes with two new modules. Account Experience In B2B, it's not primarily about individual employee satisfaction, but about monitoring the overall satisfaction of the company that does business with you. Monitoring satisfaction trends, collecting suggestions for improving cooperation, and overseeing the resolution of all complaints and customer requests. The InsightSofa Account Experience provides all of this information on one very clear page. Internal Account Experience Do you have a branch network? Track satisfaction trends by your branches. Find out which is the strongest and weakest. Where customers want things improved. Including your employees in the branches. Transfer "best-practices" from one to another and dominate the entire market. The InsightSofa Internal Account Experience helps you do this clearly and understandably. #InsightSofa #CustomerExperience #LeadingPlatform

Introducing the all-new Account Experience If you are a B2B company, measuring account experience satisfaction provides a broader view of the overall state of the customer (company) experience. Rather than focusing solely on the views of individual respondents, it takes into account the views and experiences of all of a company's key customers. This gives you a much more accurate picture of how satisfied your customers are, what bothers them, or why they use your services or products. The new Account Experience module also allows you to track trends, alert you to ups and downs in company satisfaction, and assign them to the right people. Harness its power to improve your relationship with your customers and drive sustainable growth. We will launch the new module in beta version in August. We are accepting orders now.

How can you get more positive reviews for your business? As a satisfaction management tool, InsightSofa knows exactly which customers are very satisfied and which are not. Take advantage of this and redirect only the satisfied ones to third-party review sites (Google, Firmy.cz, etc.). With InsightSofa's advanced filtering, you can define the exact mix of customers who will be asked to review and then just watch your positive reviews grow. #iloveinsightsofa