Introducing the all-new Account Experience
If you are a B2B company, measuring account experience satisfaction provides a broader view of the overall state of the customer (company) experience. Rather than focusing solely on the views of individual respondents, it takes into account the views and experiences of all of a company’s key customers. This gives you a much more accurate picture of how satisfied your customers are, what bothers them, or why they use your services or products.
The new Account Experience module also allows you to track trends, alert you to ups and downs in company satisfaction, and assign them to the right people. Harness its power to improve your relationship with your customers and drive sustainable growth.
We will launch the new module in beta version in August. We are accepting orders now.