Are you measuring customer experience with multiple metrics? You’ll also want to see one overall result that speaks to the overall satisfaction of your customers. The InsightSofa Satisfaction Index (ISI) can combine the NPS, CES and CSAT methodologies into one number. It will provide you with a simple and easy to understand indicator of the overall customer or employee experience.
- Automatic surveys InsightSofa Enterprise™Who is it for?
"For companies who want to measure transactional customer experiences through Email, SMS or QR codes."
- Feedback terminals InsightSofa OneTouch™Recommended for:Available Methodologies:Who is it for?
"We are introducing the smartest feedback terminal on the planet!"
- Website Surveys InsightSofa WebSight™Recommended for:Who is it for?
"Customer satisfaction by collecting real-time feedback directly on the webpage."
- One-off Surveys InsightSofa Now™Who is it for?
"Seamlessly gather quick feedback from customers and employees without any hassle."