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How can InsightSofa help your business?

Working with CX can be a complex process. But it doesn’t have to be! Fill in the form below and our CX specialist will advise you on how to get started quickly and correctly.

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An All-encompassing Customer Experience Management Tool.

Online Surveys

Engage with your audience through automatic NPS, CES or CSAT surveys, where responses can be provided via any device. Harness the efficiency of emails, SMS, QR codes on products, and more.

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Terminals & Kiosks

Enhance your customer experience by capturing guest satisfaction survey feedback on-site. Perfect for gauging real-time reactions where the customer journey is most vivid.

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New

Website Feedback

Embed our widgets to run a client survey or gauge a visitor’s interaction, optimizing the user’s journey on each selected page.

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One-time Surveys

Rapid surveys offer you the pulse of customer sentiments. Know your NPS score, CES score, or CSAT score swiftly and decide your next strategic move.

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Transform Strengths into Strategy. Turn Weaknesses into Opportunities.

Analytical insights on products, services, regions, or sales representatives.

Decipher the voice of your customers and turn them into actionable CRM strategies.

Amplified feedback drives motivation, refining overall performance.

Make decisions rooted in real-time data, boosting your customer relationship management strategy.

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Seamless Integration. Automated Excellence.

End-to-end automated feedback collection, evaluation, and reporting.

Proactive alerts for crucial scenarios demanding your focus.

Your Virtual AI Guide, ISI, designed to optimize the customer experience.

Intuitive data synchronicity with external systems, ensuring your CRM remains updated.

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Dive Deeper

Why are Industry Titans Choosing InsightSofa?

Karel Bechník

Head of Digital Products

Packeta

Leader in C2C transportation services, Middle Europe

We appreciate the high flexibility and willingness of the whole team. When something is agreed, it’s done. We appreciate the service, where proactive and timely control prevents “problems” that could occur due to the excessive amount of data. It is a pleasure to work with you.

Jan Preclík

Group Marketing Manager

Aures Holdings / AAA Auto

Leader in car sales, Middle Europe

Thanks to a very good cooperation with the InsightSofa team we had the implementation ready. We are constantly collaborating on new functionalities, often tailored to our needs. The tool allows us to work very efficiently with our clients’ feedback across all of our nearly 50 branches and divisions.

Martin Kárný

CX specialist

Alza

Leader in e-commerce, Middle Europe

Thanks to InsightSofa, we have a perfect overview of how our customers rate our services. What we must highlight is the maximum possible degree of flexibility. They have been able to adapt the application to our requirements to the maximum, which have always been implemented with great care.

And many more…

Ready to Elevate Your Customer Experience?

Join us, and let our CX specialist guide you through a transformative journey, ensuring every customer service experience stands out!