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Turning Feedback

Into Your Most Powerful Asset

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Understanding the customer experience is crucial in evaluating business success.
Implementing various methodologies such as the Net Promoter Score, Customer Effort Score, and Customer Satisfaction metrics can help you understand the customer experience.

One tool for all stages of customer experience management

Data collection, evaluation, reporting, management dashboards, and status notifications are streamlined with InsightSofa’s comprehensive “close the loop” system. Our platform provides all the necessary tools for managing customer experience.

Complete solution for collecting and evaluating data through different channels

Reporting with a focus on readability and clear presentation of the collected data

Collecting feedback through emails, text messages, or even telephone surveys

Request a DEMO
Or call us directly: +420 478 048 900
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You can reach your customers anywhere, at the right moment.

For the right customer experience results, the timing of the request is absolutely critical. That’s why at InsightSofa, polling is a transactional process.
We offer various options for survey timing, such as immediately after purchase or sender-policy settings.

Different settings for the time of polling (for example, immediately after purchase)

Sender-policy settings for defining how many surveys a customer should receive in a certain amount of time

Fine-tuned settings for highest deliverability and response rates

Request a DEMO
Or call us directly: +420 478 048 900
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Minimum
burden on the customer.
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Maximum
efficiency of the acquired data.

Monetization of feedback.
When your profits matter.

Monetizing NPS now plays a significant role in your ROI. By combining NPS methodology with customer financial data, you gain a powerful tool to shape and direct your business. This approach refines the data and clearly identifies areas to focus on for the highest profits.

Segment your customer group by turnover and satisfaction and choose the right actions for them

Request a DEMO
Or call us directly: +420 478 048 900
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Perfect and simple methodologies.
Net Promoter Score, CES, and CSAT.

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Cross-sell and upsell
the products and services your customers are demanding.

Combining Net Promoter Score methodology with NPS monetization makes it easy to identify customers who are likely to purchase your offerings, and eliminates redundant steps, streamlining the process and improving overall efficiency.

62% of B2B customers and 42% of B2C customers are likely to make another purchase following a positive customer experience

It is significantly more cost-effective to make a sale to a satisfied current customer than to acquire a new one, with estimates ranging from 5 to 25 times more expensive to attract new customers

Easily access information about all satisfied customers with just a few clicks

Request a DEMO
Or call us directly: +420 478 048 900

Use your promoters to drive referral marketing.

Did you know that businesses generate 80% of positive website reviews by sending follow-up emails to their customers?

Set up an automated email to encourage satisfied customers to leave reviews

Ask the unhappy ones what you need to do to change their relationship

Request a DEMO
Or call us directly: +420 478 048 900
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Works perfectly with your current systems

To achieve a streamlined customer experience, integrate InsightSofa into your existing systems. Rest assured that our integrations work well with most of the current solutions on the market.
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Fast implementation. Easy to use.
Flawless training.

Implementation of InsightSofa directly from the creators of the application.
Take advantage of our 11+ years of experience implementing CX into companies.
Order implementation
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Easier than you think.
We can do it online.

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A truly dedicated project manager. From start to finish.

Proper implementation into a business involves understanding your organization, the processes within the business and the goals set. A dedicated project manager is available throughout the implementation to lead all meetings and ensure a worry-free implementation of InsightSofa. You can contact him at any time to address your current needs.

Clearly defined process
saves time on both sides.

We have done many implementations from small companies to multinational organizations, operating in more than 20 countries. We have developed plans for companies of all sizes and complexity of requirements.

Initial consultation, familiarization and analysis of the current state of affairs

Definition of objectives and project plan

Building a structure of polling, trigger points and touch points

Creation of text and graphic design of the solution

Building a structure of polling, trigger points and touch points

Test version, testing and commenting

Training on how to work with the system and customer experience

Launch of the live solution

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We minimize all “birth” pains.
We’ve already been through them.

Introducing a customer-centric approach to your business is a complex activity in which you can run into a lot of problems. Rely on us. We’ve seen many problems, solved them, and we won’t let them occur to you.
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We will deliver the implementation „turnkey“.
With minimal interaction.

From the initial meeting, to overseeing the right course and working with the customer experience. We are here for you. And we love doing it.

News about InsightSofa Enterprise™

AI stitkoni
Labelling surveys with artificial intelligence (AI)

Labelling surveys with artificial intelligence (AI)

Companies strive to listen to their customers so that they can continuously improve their products and services. One of the tools to help organize and analyze feedback is survey labeling. And now comes a revolutionary step - labeling with artificial intelligence (AI). This innovative technology allows you to categorize surveys quickly and efficiently without having to go through hundreds of responses manually. AI identifies key topics and assigns the appropriate labels, saving time and improving accuracy. Join us and discover how AI-based tagging can streamline your customer experience!
Monetizace
Monetization

Monetization

In the world of customer experience, you will gain a lot of valuable information to grow the company and improve the customer relationship. Monetization can help significantly. Combining NPS methodology and customer financial data puts a very powerful tool in your hands to shape and direct your business. With NPS Monetization, you'll leave the simple arithmetic behind in displaying the results of your customer experience and add a whole new dimension to it. And what's more? Monetization reports make it easier to define your company's plans and goals to increase turnover faster and minimize losses.📈
social sentiment analyses
Artificial intelligence in InsightSofa: Why measure sentiment?

Artificial intelligence in InsightSofa: Why measure sentiment?

Measuring sentiment of comments using AI is key to understanding the true attitudes and opinions of customers. This process allows you to identify not only what customers are saying, but also how they feel about your products or services. Sentiment analysis provides deeper insight into customer emotions, which can be positive, negative, or neutral. In this way, you can identify and solve problems more effectively, improve your products and services, and better understand your customers' needs and wants. Plus, by using this analysis you can create more targeted and effective marketing strategies, leading to better customer engagement and strengthening your brand. Try AI in InsightSofa right now. Get back to us.
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InsightSofa Account Experience

InsightSofa Account Experience

The InsightSofa Account Experience focuses on creating deep and lasting relationships with corporate clients. This requires a thorough understanding of the specific needs and expectations of corporate customers. Not just individuals. InsightSofa now comes with two new modules. Account Experience In B2B, it's not primarily about individual employee satisfaction, but about monitoring the overall satisfaction of the company that does business with you. Monitoring satisfaction trends, collecting suggestions for improving cooperation, and overseeing the resolution of all complaints and customer requests. The InsightSofa Account Experience provides all of this information on one very clear page. Internal Account Experience Do you have a branch network? Track satisfaction trends by your branches. Find out which is the strongest and weakest. Where customers want things improved. Including your employees in the branches. Transfer "best-practices" from one to another and dominate the entire market. The InsightSofa Internal Account Experience helps you do this clearly and understandably. #InsightSofa #CustomerExperience #LeadingPlatform

Interesting reference projects

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Zásilkovna

Zásilkovna, as one of the largest Czech shipping and parcel carriers, cares about customer satisfaction to the highest possible degree. That’s why it chose InsightSofa Enterprise as its central solution for collecting, evaluating and reporting satisfaction. We have a great time working with clients who want the best solution on the market, know how to work with it, and truly run their business according to customer opinion. And they’re doing a great job.
alza reference
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Alza

Measuring customer satisfaction for all purchases on the largest Czech e-commerce project is the result of our long-term cooperation with AlzaExpres. Companies like Alza care 100 percent about customer satisfaction. They need a truly comprehensive tool to measure all kinds of touchpoints. Alza needs reporting a little different for each country they operate in, and a lot of customization for different jobs. Alza is a prime example of Customer Experience working well. And that’s why they need a quality and sophisticated tool – InsightSofa Enterprise.
aaa reference
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AAA Auto

The used car business is an industry highly dependent on customer experience. Knowing it perfectly is a key factor in a company’s success. That’s why AAA Auto needed a tool with which to grow. InsightSofa Enterprise provided all the features and insights into customer satisfaction and suggestions that help AAA Auto solidify its position as a market leader. For AAA Auto, we measure the customer experience in every country where they operate.
packeta reference
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Packeta

The cooperation with Packeta International is based on the cooperation with Czech Zásilkova. This company operates parcel services in other European countries. And they chose InsightSofa Enterprise as their flagship customer experience measurement solution. For Packet, we collect data from many hundreds of thousands of customers every day, providing relevant results on a daily basis. Several customizations of the app make our tool a great tool to help you build a better and better business.
mototechna reference
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Mototechna

Mototechna is a premium dealer of pre-owned and referral cars. Measuring customer experience is central to the company as the business largely operates on the principle of referrals. A quality tool that can be customised, handles multiple touchpoints, languages and can report different data for different levels in the organisation is absolutely key. InsightSofa Enterprise delivers these insights and helps them build their business and customer relationships.
alzaexpres reference
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Alzaexpres

The collaboration with AlzaExpres and InsightSofa has been ongoing for many years. Alzaexpres, as a premium transport service for Alza.cz customers, represents a perfect service with which the customer must be completely satisfied. In an interesting implementation of InsightSofa Enterprise, we measure this very precisely. If a problem occurs, we notify immediately and solve it directly in the application. We also appreciate the decision that all employees work with the app, and every employee sees the feedback related to themselves. Well done!
lomax reference
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Lomax

Lomax is one of the largest manufacturers of garage doors and related accessories. With InsightSofa Enterprise, Lomax measures customer satisfaction not only with their products, but also with the installers who install their products. By closely integrating InsightSofa with their permanent systems, they are able to measure the experience of all their customers very efficiently and in real time.
superzoo reference
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Super zoo

Super zoo is a large e-commerce project and a network of almost 200 stores in the Czech Republic and Slovakia. The knowledge of customer experience, recommendation and opinion to improve is very high with this company. Providing the right data for decision making to management, regional representatives, and the stores themselves is in high demand in this regard. InsightSofa Enterprise guarantees them perfect visibility and recommends the right steps for continuous improvement. Real-time.

Just one more step to understanding your customers

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Get a complete customer experience measurement tool.