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Feedback on the web

Insightsofa WebSight™

Feedback on the web

Discover customer experience directly on your website, e-shop or app

Find out how your customers feel about your website. What they miss and what they praise.

Get detailed feedback delivered immediately after interacting with the Customer.

InsightSofa WebSight are small pop-ups that you place on your website. At the right time, they ask visitors how satisfied they are with the page they are on. What they would recommend for improvement and if anything is preventing them from completing the intended process.

Your customers’ opinions available in real time

Easily customizable, they will fit into your site very effectively.

Very powerful (ensure high response rates)

Get a quote
Or call us directly: +420 478 048 900

Designed for websites, e-shops and applications.

InsightSofa WebSight is tailored for use on websites, e-shops and within applications. Wherever it is used, it is sufficiently integrated into the design, while still being visible enough for your users.

Very fast evaluation for users – 3 clicks

Separate desktop, tablet and mobile versions

Multiple versions of surveys for different pages (shopping cart, product, contact, etc.)

Get a quote
Or call us directly: +420 478 048 900

Perfect, simple methodology.
Net Promoter Score

Are you a product manager?
Pay attention!

Are you responsible for a product and want to make it as successful as possible? Follow your customers, how they use the product, what they miss and what they want to improve. They are the ones who make your product successful.
Get a quote
Or call us directly: +420 478 048 900

Wow, 23% of customers recommend adding a chat feature.

How about trying to implement chat into our app..?

Did you know that our contact form on checkout is not working?

Fix the contact form immediately…

17% of customers say they overlooked the card payment option

Mark, please make the card payment much more visible.

The black color on the product background looks very sad.

Let’s try to make the background much more vivid, Adele?

Is graphic design your job?
Check it out!

Want to make sure your graphic design idea meets your client’s vision? Ask them directly where they see your design. Refine it according to their feedback and enjoy your success.
Get a quote
Or call us directly: +420 478 048 900

Is sales your responsibility?
Get started now!

Do you think products could sell better? Don’t know why not? Then ask those who buy your product directly. Right where they’re wondering if they should buy.
Get a quote
Or call us directly: +420 478 048 900

14% of people complain that they won’t buy a product with a 4-day delivery.

Immediately negotiate different delivery terms with the carrier.

35% of customers would buy 2 products if they got a discount.

Let’s come up with a bundle of 2 products at a discount.

The product has an incorrect and incomplete description.

 

Martin, please add and correct the description on the product page.

43% of customers only found out about the product from the website.

Let’s start a PPC campaign and inform customers about the product.

Do you work in marketing?
Tell them what they need!

Do you want to be a marketing superhero? Want to create campaigns and deliver the exact information your customers are missing? Don’t know how? It’s simple. Ask them exactly where they want information. And boost your career.
Get a quote
Or call us directly: +420 478 048 900

Very easy to implement.
Provides incredibly useful data.

All you need to place InsightSofa WebSight widgets is a short code on your website, and then you can control everything from the InsightSofa app. Define which pages to display the widget on, how many times, to whom, etc. and get the data you need to move forward.

Different questionnaires for different sites

Clear rules on when and to whom surveys should be shown (and how often)

Very easy to implement

Get a quote
Or call us directly: +420 478 048 900

News about Insightsofa WebSight™

Artificial intelligence in InsightSofa: Why measure sentiment?

Artificial intelligence in InsightSofa: Why measure sentiment?

Measuring sentiment of comments using AI is key to understanding the true attitudes and opinions of customers. This process allows you to identify not only what customers are saying, but also how they feel about your products or services. Sentiment analysis provides deeper insight into customer emotions, which can be positive, negative, or neutral. In this way, you can identify and solve problems more effectively, improve your products and services, and better understand your customers' needs and wants. Plus, by using this analysis you can create more targeted and effective marketing strategies, leading to better customer engagement and strengthening your brand. Try AI in InsightSofa right now. Get back to us.
New: Web Inquiry – WebSight module

New: Web Inquiry – WebSight module

Introducing a brand new module to measure customer experience directly on your website. The WebSight module allows you to integrate polling on the actual customer experience on different pages. This makes it easy to find out how satisfied customers are with the content of your site, the quantity and quality of content, the design of the site, or the entire buying process, for example. The module delivers an endless stream of customer suggestions for various improvements to make your website a truly powerful sales channel. At the same time, this module further complements our "omni-channel customer experience" philosophy. Or collecting customer experience across all possible channels in which you meet your customers. Same methodology, with comparable data. Contact us to get an accurate quote.

Just one more step to measurement on your website

Get a complete customer experience measurement tool.