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Complete solution for collecting and evaluating data through different channels
Reporting with a focus on readability and clear presentation of the collected data
Collecting feedback through emails, text messages, or even telephone surveys
Different settings for the time of polling (for example, immediately after purchase)
Sender-policy settings for defining how many surveys a customer should receive in a certain amount of time
Fine-tuned settings for highest deliverability and response rates
Segment your customer group by turnover and satisfaction and choose the right actions for them
62% of B2B customers and 42% of B2C customers are likely to make another purchase following a positive customer experience
It is significantly more cost-effective to make a sale to a satisfied current customer than to acquire a new one, with estimates ranging from 5 to 25 times more expensive to attract new customers
Easily access information about all satisfied customers with just a few clicks
Set up an automated email to encourage satisfied customers to leave reviews
Ask the unhappy ones what you need to do to change their relationship
A truly dedicated project manager. From start to finish.
Initial consultation, familiarization and analysis of the current state of affairs
Definition of objectives and project plan
Building a structure of polling, trigger points and touch points
Creation of text and graphic design of the solution
Building a structure of polling, trigger points and touch points
Test version, testing and commenting
Training on how to work with the system and customer experience
Launch of the live solution