![InsightSofa OneTouch - the most advanced feedback terminals 1 434752117 937278828089932 6434482666138844927 n](https://insightsofa.com/wp-content/uploads/2024/05/434752117_937278828089932_6434482666138844927_n-740x460.jpg)
![InsightSofa OneTouch - the most advanced feedback terminals 1 434752117 937278828089932 6434482666138844927 n](https://insightsofa.com/wp-content/uploads/2024/05/434752117_937278828089932_6434482666138844927_n-740x460.jpg)
![InsightSofa OneTouch terminals monitor their availability 2 Terminaly](https://insightsofa.com/wp-content/uploads/2024/03/Terminaly-740x460.jpg)
InsightSofa OneTouch terminals monitor their availability
![New stand design 3 OneTouch](https://insightsofa.com/wp-content/uploads/2024/02/OneTouch-740x460.png)
New stand design
![Artificial intelligence in InsightSofa: Why measure sentiment? 4 social sentiment analyses](https://insightsofa.com/wp-content/uploads/2024/01/social-sentiment-analyses-740x460.png)
Artificial intelligence in InsightSofa: Why measure sentiment?
![InsightSofa OneTouch™ Swift 5 OneTouchSwift site](https://insightsofa.com/wp-content/uploads/2024/01/OneTouchSwift-site-740x460.jpg)
InsightSofa OneTouch™ Swift
![New terminal design 6 isi new design](https://insightsofa.com/wp-content/uploads/2023/11/isi-new-design-740x460.jpg)
New terminal design
![Distribution report from InsightSofa OneTouch satisfaction kiosks 7 Distribucni rep](https://insightsofa.com/wp-content/uploads/2023/09/Distribucni-rep-740x460.png)
Distribution report from InsightSofa OneTouch satisfaction kiosks
![InsightSofa OneTouch touchless kiosk filling 8 insightsofa obrazek 2](https://insightsofa.com/wp-content/uploads/2022/03/insightsofa-obrazek-2-740x460.png)
InsightSofa OneTouch touchless kiosk filling
![InsightSofa App Update (April 2022) 9 insightsofa obrazek 2](https://insightsofa.com/wp-content/uploads/2022/03/insightsofa-obrazek-2-740x460.png)
InsightSofa App Update (April 2022)
Online polling module – InsightSofa Enterprise Customize the display of columns in the answer list You now have the option to choose which columns will be displayed in the answer list. This allows you to tailor the main report to the exact needs of your organization. You can not only choose which columns are displayed, but also their order. Changes can be made for a user group – i.e. for all users in a given user group the option will be applied. L1/L2 report The option to display the L1/L2 report as a numeric table has been added. It is now possible to interactively click through individual values in the table. You will then see a relevant listing of respondents. A new and fast way to view data statistics In Processes/Automated Sending, you can now view summary information about individual mailings. You will find detailed data on how many customers were imported, how many surveys were sent, or how many responded. Defending against spam filters Some email providers check emails before delivery by having robots visit links in the emails. We have implemented a feature that prevents these bots from “spoofing” votes. Added full-text search option in retention It is now possible to do full-text searches in all retention cases. Exporting answers for InsightSofa Enterprise module The quota for exporting completed surveys to Excel has been increased. From the original 5 000 to 50 000 surveys in one file. Respondent card optimization The respondent card has been optimized and now loads much faster. Optimization of reports In some accounts, the order of columns in the reports may have changed after applying the filter. This error has been corrected and the columns appear in the same order in any filter application. Optimizing the site for respondent removal The site has been optimized for respondent removal. Now, even for accounts with large amounts of data, removal is fast. And many minor improvements and bug fixes. Kiosk module – InsightSofa OneTouch Export of answers Now the complete data from the OneTouch module, including the NPS scores, is displayed in the Excel export of the responses. And many minor improvements and bug fixes.
![InsightSofa App Update (March 2022) 10 insightsofa obrazek 2](https://insightsofa.com/wp-content/uploads/2022/03/insightsofa-obrazek-2-740x460.png)
InsightSofa App Update (March 2022)
Online polling module – InsightSofa Enterprise Easier work with retention In the retention settings, there is an option for what should happen automatically with retention cases. This will help you to set, for example, to automatically open a retention if a customer replies to your email. Or conversely, if you send an email to the customer, the case will automatically close. L1/L2 report improvements We have made improvements to the L1/L2 response report. You can now click through any number in the “Table” section to get to the heart of the problem (or benefit) your customers are suggesting to you. It’s the next step towards full interactivity in our reports. New look of InsightSofa Together with our new corporate identity, the design of the app has been improved and made clearer. The aim was to make the app more pleasant and easier to use. New InsightSofa website It’s not really related to InsightSofa, but we would be very happy if you would take a look at our brand new website www.insightsofa.com and maybe let us know “How much would you recommend it to your colleagues and friends” And many minor improvements and bug fixes. Kiosk module – InsightSofa OneTouch Virtual AI assistant We have launched our very ambitious ISI virtual assistant project on several reports. ISI can use artificial intelligence to research your customers’ opinions and show you the most important data. It’s the next step towards enabling you to run your organisation more and more exactly as your customers want. ISI is currently in beta mode. And many minor improvements and bug fixes.