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InsightSofa Enterprise

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New function for communication within the company

We’re listening to your feedback, so today we’ve launched a new intra-company communication feature. Especially when dealing with retention requests from customers, you may need the participation of another colleague from your company. Now this is possible and you can solve everything inside InsightSofa.

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All communication with the customer from the InsightSofa environment

The highly anticipated feature is finally out. Now you can handle all requests, complaints and other customer communication directly from InsightSofa. This creates a customer card on which you can see all survey results as well as all communication between your employees and the customer. We call it – all in one place.