Create the experiences your customers want. Build a love brand with our most advanced customer experience management tool. Let your customers know you care about their opinion. Allow them to leave feedback directly at your stores and locations using terminals and kiosks. Even if you don't have direct contact to them. Get relevant feedback from your website. Clearly define the sites and activities that matter and ask customers about their experience immediately after they've completed them. A one-time, very quick way to determine the satisfaction and experience of your customers and employees. A very quick and cost effective way to get started with measurement.
InsightSofa
Enterprise™
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OneTouch™
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WebSight™
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Now™
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Better understanding of needs and expectations, identification of areas for improvement, better partner relationships and increased competitiveness.
Increased competitiveness, personalization and better targeting, building long-term relationships and better banking services.
Optimization and efficiency, evaluating the quality of shipments, tracking delays and deliveries, and higher levels of customer satisfaction.
Identify trends and innovate, improve personalization and increase customer loyalty.
Process improvement, performance reviews, personalization and customization, and much higher customer loyalty.
Improved quality of care, identification of problems and gaps, innovation and development, and increased patient satisfaction.
Measuring customer experience with InsightSofa has several significant benefits in e-commerce businesses. Here are a few ways such a tool can help:
Measuring customer experience with a modern tool also has significant benefits for manufacturing companies. Here are a few ways such a tool can help:
InsightSofa helps you better understand your customers, identify key areas for improvement, and develop strategies that support your company's long-term growth and success.
InsightSofa helps sales executives create a stronger connection with customers, improve profitability and overall strengthen the company's position in the marketplace.
InsightSofa gives the marketing manager a competitive advantage and enables them to better understand their customers, better target marketing activities and increase the overall effectiveness of their marketing strategies.
InsightSofa helps customer care agents to better understand customers, offer personalized care and improve the quality of customer service.
InsightSofa helps customer care managers improve the quality of customer service, increase customer satisfaction and effectively manage a team of customer care colleagues.
InsightSofa helps customer care managers improve the quality of customer service, increase customer satisfaction and effectively manage a team of customer care colleagues.
InsightSofa helps you gain a deeper understanding of your employees' needs, improve work climate and productivity, and thereby support your company's growth and success. InsightSofa enables better responsiveness to employee needs and strengthens the role of the HR department as a strategic partner in the organization.
Sales: Phone: +420 777 661 368 Email: Support for current customers: support@insightsofa.com
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The highly anticipated feature is finally out. Now you can handle all requests, complaints and other customer communication directly from InsightSofa. This creates a customer card on which you can see all survey results as well as all communication between your employees and the customer. We call it – all in one place.
