This case study comes from an implementation at a large e-commerce player in Central Europe, who realized that fast and quality delivery is a key element of the customer experience. I would like to describe here how we approached the implementation and what unique modules

In order not to forget other important industries in our practical examples, we will now focus on the implementation of customer experience in a large insurance company. In general, insurance companies operate as service intermediaries, and in recent years the demands for service quality and

In banking, insurance, mobile operators and used car dealerships, customer experience is often at a low level. This is an industry where customers often complain. Perhaps this is why the story of our implementation for one of Europe’s largest used car dealership networks will be