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InsightSofa

AI LAB

InsightSofa, as a leader in implementing artificial intelligence in measuring customer and employee experience, introduces the AI LAB project. This is an artificial intelligence laboratory where we present all our ideas and explain new methodologies powered by artificial intelligence.

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Overall Experience Score (OES)

Overall Experience Score (OES)

What is the Overall Experience Score? The Overall Experience Score (OES) is an innovative methodology for measuring and managing customer and employee experience, developed by InsightSofa. This methodology uses artificial intelligence to analyze the entire survey, including all questions and answers, to assign an overall survey rating on a scale from 0 to 10. Unlike