Skip links

InsightSofa

AI LAB

InsightSofa, as a leader in implementing artificial intelligence in measuring customer and employee experience, introduces the AI LAB project. This is an artificial intelligence laboratory where we present all our ideas and explain new methodologies powered by artificial intelligence.

InsightSofa Tag Report
AI Tagging of Surveys

AI Tagging of Surveys

Categorizing (or tagging) surveys is one of the fundamental tasks you’ll need to perform when working with customer (and employee) experience. It’s also an activity that takes up a significant amount of time. On the other hand, it is crucial to have feedback properly categorized to be able to work with it effectively. InsightSofa addresses

OES report
Overall Experience Trend Report

Overall Experience Trend Report

What is the Overall Experience Score (OES)? The Overall Experience Score (OES) is an innovative methodology for measuring and managing customer and employee experience, developed by InsightSofa. This methodology uses artificial intelligence to analyze the entire survey, including all questions and answers, to assign an overall survey rating on a scale from 0 to 10.

Sentiment Segment Report
AI Sentiment Segment Report

AI Sentiment Segment Report

The Sentiment Segment Report displays the sentiment analysis of free-text comments from customers or employees. In this report, artificial intelligence plays a crucial role. It reads all comments, recognizes the text using a language model, and assigns an appropriate sentiment to each free comment. These sentiments are: Positive Neutral Negative The recognition of customer sentiment

AI Sentiment Evolution report
AI Sentiment Evolution Report

AI Sentiment Evolution Report

The AI Sentiment Evolution Report displays the sentiment analysis of free-text comments from customers or employees. In this report, artificial intelligence plays a key role. It reads all comments, recognizes the text using a language model, and assigns an appropriate sentiment to each free comment. These sentiments are: Positive Neutral Negative The recognition of customer

Sentiment Overview Report
AI Sentiment Overview Report

AI Sentiment Overview Report

The Sentiment Overview Report displays the sentiment analysis of free-text comments from customers or employees. In this report, artificial intelligence plays a crucial role. It reads all comments, recognizes the text using a language model, and assigns an appropriate sentiment to each free comment. These sentiments are: Positive Neutral Negative The recognition of customer sentiment

sentiment trend
AI Sentiment Trend Report

AI Sentiment Trend Report

The Sentiment Trend Report displays the sentiment analysis of free-text comments from customers or employees. In this report, artificial intelligence plays a crucial role. It reads all comments, recognizes the text using a language model, and assigns an appropriate sentiment to each free comment. These sentiments are: Positive Neutral Negative The recognition of customer sentiment