InsightSofa, as a leader in implementing artificial intelligence in measuring customer and employee experience, introduces the AI LAB project. This is an artificial intelligence laboratory where we present all our ideas and explain new methodologies powered by artificial intelligence.
Natural Language Processing (NLP) is a field of artificial intelligence (AI) that focuses on the interaction between computers and human language. The goal of NLP is to enable computers to understand, interpret, and generate human language in a way that is natural for humans. This article provides a detailed technical overview of NLP, including its
Large Language Models (LLMs) represent a revolutionary technology in the fields of artificial intelligence and natural language processing. These models, trained on vast amounts of textual data, have the ability to understand, generate, and process human language with a high level of accuracy and naturalness. In this article, we will explore the technical aspects of
Customer Experience (CX) is a crucial factor in today’s business landscape, determining the success or failure of a company. Traditional methods of measuring customer satisfaction, such as surveys and questionnaires, still play an important role. However, with the advent of artificial intelligence (AI), new opportunities are emerging to gain deeper and more accurate insights into
