Customer experience today is more than just an assessment of product quality. It's about every moment a customer comes into contact with your company - from the first click on the website, to communication with customer support, to follow-up care. And it's these moments that can make the difference in customer loyalty. Interested in learning

We went out! Where to? To Digifest 2024! And what's the result? It was great to see so many enthusiastic people and to hear all of your opinions, which made us realize that we need to get out more often. So thanks to all of you who came along. Thanks also to Digifest for the

If you want to know how satisfied your customers or employees are, the InsightSofa Satisfaction Index (ISI) is right for you! 📊 It combines different ways of rating (NPS, CES, CSAT) into one number that quickly shows you how your business is doing. Do you have loyal customers? Are they happy? What about loyalty? ISI

CSAT gives you the answer! With a simple question "How satisfied are you with our service/product?" you'll find out how your business is doing. A rating on a scale of 1 to 5 will show you whether customers leave with a smile or with reservations. 😊 A high CSAT means happy customers who will be

Measure how easy it is for your customers to use your products and services! The Customer Effort Score (CES) metric looks at how much effort customers put into interacting with your business and provides valuable insights into the ease of their experience. Based on responses, which are rated on a scale of 1 (very complicated)

NPS is a simple but powerful tool for measuring customer satisfaction and loyalty. Customers are rated as promoters, passive or detractors and the resulting NPS shows what proportion of customers are willing to recommend your brand.A high NPS score often indicates loyal customers who can contribute to higher sales and growth. NPS is great for

The new app design is here! 🎨 We are excited to introduce the new look of our app, which brings a modern, sleek and user-friendly design. With this revamp, we focused on your convenience and tried to make using the app even more enjoyable and efficient. You can toggle the new design directly in the

Listen to your customers and employees with InsightSofa - the leading AI-powered customer experience management platform. Gain valuable insights with automated online surveys, customizable web widgets or terminals in branches. Uncover your greatest strengths and growth opportunities in real-time with interactive reports and notifications. Use feedback to strengthen your business and motivate your staff. With