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Prediktivni analyza
Predictive analysis

Predictive analysis

Get a glimpse into the future! Using historical data, statistical methods and artificial intelligence, we give you insight into the expected behaviour of your customers. You can better personalize your products and services, optimize your decisions, predict which products customers will buy or whether they will switch to a competitor. Make the most of your
terminal1
Satisfaction terminals at Digifest

Satisfaction terminals at Digifest

At Digifest 2024, we introduced our state-of-the-art InsightSofa terminals, which provide an easy way to get feedback from customers. 💬 Our terminals have gained attention not only for their design, but more importantly for their speed and ease of use, which will be appreciated by anyone who wants to effectively measure customer satisfaction and loyalty.

Zakaznicka zkusenost
Customer experience

Customer experience

Customer experience today is more than just an assessment of product quality. It's about every moment a customer comes into contact with your company - from the first click on the website, to communication with customer support, to follow-up care. And it's these moments that can make the difference in customer loyalty. Interested in learning
DIGIFEST final
Digifest 2024

Digifest 2024

We went out! Where to? To Digifest 2024! And what's the result? It was great to see so many enthusiastic people and to hear all of your opinions, which made us realize that we need to get out more often. So thanks to all of you who came along. Thanks also to Digifest for the
ISI Index
Have you heard of ISI? 🔍

Have you heard of ISI? 🔍

If you want to know how satisfied your customers or employees are, the InsightSofa Satisfaction Index (ISI) is right for you! 📊 It combines different ways of rating (NPS, CES, CSAT) into one number that quickly shows you how your business is doing. Do you have loyal customers? Are they happy? What about loyalty? ISI
OES
Do you want to know how your customers actually enjoy your service or product?

Do you want to know how your customers actually enjoy your service or product?

OES (Overall Experience Score) is an advanced metric linked to artificial intelligence that rates the overall customer and employee experience on a scale of 0-10. OES analyzes data from each survey question and considers aspects such as satisfaction, referrals, loyalty and ease of interaction. These detailed insights give you a clear picture of where you
CES
Measure how easy it is for your customers to use your products and services!

Measure how easy it is for your customers to use your products and services!

Measure how easy it is for your customers to use your products and services! The Customer Effort Score (CES) metric looks at how much effort customers put into interacting with your business and provides valuable insights into the ease of their experience. Based on responses, which are rated on a scale of 1 (very complicated)
NPS
What is Net Promoter Score (NPS) and how can it affect your business?

What is Net Promoter Score (NPS) and how can it affect your business?

NPS is a simple but powerful tool for measuring customer satisfaction and loyalty. Customers are rated as promoters, passive or detractors and the resulting NPS shows what proportion of customers are willing to recommend your brand.A high NPS score often indicates loyal customers who can contribute to higher sales and growth. NPS is great for