InsightSofa provides CEOs with insight into customer satisfaction at multiple levels. This includes analysis of the customer experience from first contact through to long-term relationships. With this insight, the CEO can better understand how the overall customer experience is perceived and how to improve customer relationships. InsightSofa employees can track and analyze customer behavior, preferences, and opinions relative to competitors. This allows the CEO to better understand how the company is positioned in the marketplace and what its strengths and weaknesses are compared to competitors. As a result, the CEO can develop strategies to increase the company’s competitiveness in the marketplace. With InsightSofa, you can track long-term customer loyalty and customer return. The CEO can use this information to build a loyal customer base, a key element of sustainable business growth.
InsightSofa helps you better understand your customers, identify key areas for improvement, and develop strategies that support your company’s long-term growth and success.
Customer Satisfaction Overview
Identify key areas for improvement
Perfect and simple methodologies.
NPS, CES and CSAT.
Improve your competitive position
Focus on long-term customer retention
- Automatic surveys InsightSofa Enterprise™Who is it for?
"For companies who want to measure transactional customer experiences through Email, SMS or QR codes."
- Feedback terminals InsightSofa OneTouch™Recommended for:Available Methodologies:Who is it for?
"We are introducing the smartest feedback terminal on the planet!"
- Website Surveys InsightSofa WebSight™Recommended for:Who is it for?
"Customer satisfaction by collecting real-time feedback directly on the webpage."
- One-off Surveys InsightSofa Now™Who is it for?
"Seamlessly gather quick feedback from customers and employees without any hassle."