With InsightSofa, you can provide a high level of customer service, identify opportunities for improvement, and optimize processes, resulting in increased customer satisfaction and long-term business success.
Monitor customer satisfaction
Complaint and problem resolution
Perfect and simple methodologies.
NPS, CES and CSAT.
NPS, CES and CSAT.
Personalized care and support
InsightSofa provides information about individual customer needs and preferences, enabling the customer service representative to provide personalized care and support. As a result, they can respond more effectively to customer requests and increase customer satisfaction with the company.
Identify cross-sell and up-sell opportunities
Evaluating the success of programs and actions.
Get the tool for complete
customer experience measurement.
Online surveys
Automated surveys in which the customer responds on their mobile, computer or tablet. Collection is done via emails, SMS, QR codes on product packaging, invoices, receipts, etc.
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Terminals and kiosks
Collection of customer or employee satisfaction at branches and company premises. Allows you to collect even from customers you do not have contact with. Collection takes place in locations where the customer experience is full.
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Feedback on the site
Fully customizable widgets on your website that you can use to ask visitors about their current experience on the page they are on.
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One-off surveys
A quick and cost-effective one-time determination of customer or employee satisfaction and their suggestions for improvement. When you want to quickly know where you stand and what specifically to start improving.
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