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Companies providing services

Learn more about how InsightSofa can help service organizations.

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Process improvement, performance evaluation, personalization and customization, and much higher customer retention.

Data Collection and Analysis

InsightSofa enables companies to systematically collect and analyze customer feedback. This can include ratings, reviews, questionnaires and other forms of feedback. With this software, companies can gain a deeper understanding of customer needs, preferences and comments.

Real-time monitoring

InsightSofa enables companies to monitor feedback in real time. This enables immediate response to issues and opportunities, which is especially important in the case of negative customer experiences. Companies can quickly identify areas for improvement and take action to increase customer satisfaction.

Perfect and simple methodologies.
NPS, CES and CSAT.

Performance Evaluation

InsightSofa provides measurable data on customer service performance and satisfaction. It allows you to track key performance indicators (KPIs) and compare your results against targets and industry peers. You can identify areas where performance is improving and set targets for further improvement.

Personalization and customisation

InsightSofa helps you better understand individual customers and their preferences. Based on customer experience data, you can better personalize your services, offers and communications. As a result, you can provide your customers with a more personalized experience and improve their overall satisfaction.

Process Improvement

InsightSofa identifies weaknesses in the business and helps improve processes. Based on data analysis, you can identify recurring problems, long response times or inefficient processes. Based on this information, you can make changes and innovations to your processes to improve efficiency and customer satisfaction.

Get the tool for complete
customer experience measurement.

Online surveys

Automated surveys in which the customer responds on their mobile, computer or tablet. Collection is done via emails, SMS, QR codes on product packaging, invoices, receipts, etc.

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Terminals and kiosks

Collection of customer or employee satisfaction at branches and company premises. Allows you to collect even from customers you do not have contact with. Collection takes place in locations where the customer experience is full.

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New

Feedback on the site

Fully customizable widgets on your website that you can use to ask visitors about their current experience on the page they are on.

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One-off surveys

A quick and cost-effective one-time determination of customer or employee satisfaction and their suggestions for improvement. When you want to quickly know where you stand and what specifically to start improving.

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"For companies who want to measure transactional customer experiences through Email, SMS or QR codes."

"We are introducing the smartest feedback terminal on the planet!"

"Customer satisfaction by collecting real-time feedback directly on the webpage."

"Seamlessly gather quick feedback from customers and employees without any hassle."

InsightSofa

AI LAB

Companies providing services

Process improvement, performance evaluation, personalization and customization, and much higher customer retention.

Data Collection and Analysis

Real-time monitoring

Perfect and simple methodologies.
NPS, CES and CSAT.

Performance Evaluation

Personalization and customisation

Process Improvement