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Feedback terminals

Introducing

The Smartest Feedback Terminal Ever Made

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AI Feedback Terminals

We are proud to introduce our most advanced feedback terminals yet. These state-of-the-art devices are equipped with technology to identify the age and gender of respondents. They also feature built-in mechanisms to prevent duplicate ratings, ensuring each rating is unique. Powered by artificial intelligence, these terminals generate insightful reports that can drive both immediate and sustained growth for your organization.

Recommended for:

Retail

Stores

Public

Places

Hospitals

and Clinics

Employee

Experiences

Restaurants

and Cantines

Events

Corporate, Sports, …

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Rent as a service Buy terminal

Or Call Us Directly: +420 777 661 368

Key Advantages

Why choose feedback terminals from InsightSofa?

Real-Time Transactional Feedback

Real-Time Transactional Feedback

InsightSofa OneTouch feedback terminals excel by capturing instant transactional feedback, enabling you to receive your customer’s input at the critical moment of purchase or service use. This immediate feedback is essential for quick action and enhancing your customer’s experience on the spot.

Intuitive and Insightful Reporting

Intuitive and Insightful Reporting

InsightSofa OneTouch doesn’t just collect feedback; it turns data into beautifully crafted, easy-to-understand reports. Reports are designed to empower managers to make informed, data-driven decisions that drive growth.

No integration needed

No integration needed

InsightSofa OneTouch terminals offer a plug-and-play solution that requires no software integration, allowing for quick setup and immediate use. This hassle-free approach enables businesses to collect valuable customer feedback right away, without the need for complex installations or IT involvement.

Stable and Durable

Stable and Durable

InsightSofa OneTouch feedback terminals are robust and built from quality materials, ensuring stability and durability. They offer an intuitive user interface and are available in various screen sizes, catering to different needs. Additionally, these terminals are designed for easy mounting and de-mounting, allowing for flexible placement and simple setup in any business environment.

Notifications

Notifications

InsightSofa OneTouch feedback terminals streamline management with real-time notifications, ensuring you’re immediately informed of any significant events without needing to check the app. Additionally, they can automatically send periodic reports to your mailbox, keeping you effortlessly updated with the latest customer insights and feedback.

Artificial Intelligence

Artificial Intelligence

InsightSofa OneTouch feedback terminals leverage AI throughout the app and terminal to enhance your understanding of customers. This AI analyzes feedback to pinpoint and prioritize issues, offering targeted recommendations for improvement. This integration transforms complex customer data into actionable insights, streamlining the process of enhancing customer satisfaction.

Less Anonymous Than You Think

The InsightSofa OneTouch feedback terminals offer a sophisticated blend of anonymity and advanced AI capabilities, designed to revolutionize customer feedback collection. It can identify a respondent’s age, gender, and mood. These terminals also allow feedback to be linked to specific staff members and include safeguards against duplicate voting. This integration of features ensures reliable, insightful customer feedback, essential for improving service and staff accountability.

Duplicity

protection

Ensure that all feedback submitted through your rating terminals is valid and free from duplicate entries.

10+

Business Reports

A class

Retention

Alerts

at a Glance

Weather

Recognition

Unlimited

Survey options

Device

Monitoring

Gender

Identification

Age

Recognition

Mood

Evaluation

Style

Customizable

Analytics on Any Device

InsightSofa is a versatile web-based application that runs on any device*, enhancing operational flexibility. It promptly sends alerts about customer interactions to any connected device, enabling quick responses and boosting customer satisfaction.

Devices

* Smart Watch app is coming later this year.

Rent as a Service Buy Terminal

Or Call Us Directly: +420 777 661 368

How it works?

How OneTouch terminals Deliver Outstanding Results

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Unlimited survey options

Despite our recommendation to keep surveys as brief as possible for respondents, InsightSofa OneTouch does not restrict you in any way when it comes to survey design. You can create your own survey from a wide range of question types. At the end of the survey, you have the option to collect contact information from respondents, allowing you to address their concerns directly.

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The Next-Era Decision Making

Real-time InsightSofa feedback empowers managers with immediate insights into customer experiences, enabling swift and informed decision-making. This facilitates quick adjustments to services or products, enhancing customer satisfaction and understanding market trends. This is guiding strategic decisions that improve business performance and competitiveness.

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Rent as a Service Buy Terminal

Or Call Us Directly: +420 777 661 368

Setup. So easy.

The InsightSofa OneTouch feedback terminal is a user-friendly solution that simplifies gathering customer insights. Its quick setup and intuitive prompts allow for immediate deployment and feedback collection, providing businesses with actionable data to enhance customer satisfaction. Ideal for high-traffic areas, it requires minimal maintenance.

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GO!

With your favourite

COLOR

All RAL colors are available to buy.

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Interpersonal Connections

As CX and EX professionals and partners, we deliver added value to our clients. Our commitment to excellence fosters mutual appreciation—we love our clients, and they love us.

We needed to quickly launch satisfaction measurement in 3 countries with thousands of customers per month. Thanks to the great collaboration with the InsightSofa team, the implementation was completed in a month. We are still developing new features and with an intuitive web interface we are efficiently processing feedback across our branches. We serve up to 190,000 customers a year, allowing us the flexibility to improve customer satisfaction.

The implementation of InsightSofa was fast and efficient. We appreciated the flexibility and reliability of the team, which is rare today. Thanks to InsightSofa we are listening better to our customers and improving our service. We also appreciate the proactive approach and preventing problems by analyzing large amounts of data. Working with you is a pleasure.

Thanks to InsightSofa, alzaExpres has a perfect overview of the ratings of couriers and external carriers, depots and services ordered through Alza. We were able to adapt the app to our requirements as much as possible thanks to its flexibility. The cooperation has been going on for many years and we plan to expand it further.

Last year we switched to a more modern way of collecting feedback. We now use InsightSofa OneTouch touchscreen terminals to replace the original paper form. This allows outpatients and inpatients to leave their feedback very quickly, easily and completely anonymously. InsightSofa has implemented many tailor-made reports into our system.

We take the opinions of our customers and partners for granted. In a huge number of orders, we have to use fully or partially automated processes to handle requests, which unfortunately sometimes do not suit each customer individually. InsightSofa allows us to extract valuable customer criticism that probably wouldn’t even reach us without the use of this application.

We decided to measure our customer satisfaction in 2021. We chose InsightSofa to work with us, and years later I can evaluate that this choice was the best one. We achieve a great response rate and we are first class cared for.

We repeatedly measure NPS with our customers. InsightSofa allows us to keep all the data together and work with it easily. So we historically go back to them and track their trends from year to year.

Continuous feedback measurement was not a foreign word to us. Yet we had reached a stage where we needed a more advanced tool. This is what InsightSofa was able to offer us. Not only do we measure and evaluate data across multiple points in the customer journey, but we are able to address any dissatisfaction with alacrity. And from one place. We can now say we have CX fully under control.

Whether we deliver the goods to the customer on time and in order is extremely important to us. And how else to find out than to ask them? So we ask them in a simple way and we are very grateful that customers answer. And even more than 50%! When the job is done well, the results always come. And at InsightSofa, they know that very well.

We wanted a modern way to collect employee satisfaction in the IT department. That’s why we decided to use InsightSofa’s satisfaction terminal. Simple and anonymous survey, data immediately available for viewing. Thumbs up for us.

Whats new?

Ever Evolving Story to Make Our Partners Better and Better

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