Next-Generation
Satisfaction Terminals
Powered by AI to redefine how you measure customer experience.
No Fake Feedback
Emotion and Gender
Built for Speed
AI detects and filters out duplicate or fraudulent responses, so your data stays clean, credible, and decision-ready.
Advanced recognition technology captures emotional signals and enriches feedback with gender insights—adding depth and context to every response.
Designed for real-world environments where feedback must be effortless and instant. A seamless experience for customers. Powerful insights for you.
No Fake Feedback
AI detects and filters out duplicate or fraudulent responses, so your data stays clean, credible, and decision-ready.
Emotion and Gender
Advanced recognition technology captures emotional signals and enriches feedback with gender insights—adding depth and context to every response.
Built for Speed
Designed for real-world environments where feedback must be effortless and instant. A seamless experience for customers. Powerful insights for you.
How does it work?
High-Quality Data.
Instant Feedback.
InsightSofa OneTouch terminals make it effortless for customers to share their experience in seconds. Every response is automatically enriched with contextual data—location, time, even the specific staff member involved. You get a clear, comprehensive view of your customer experience in one intelligent report—complete with actionable insights and precise recommendations for improvement.
Reports
Reports Built for Growth
InsightSofa OneTouch reports are shaped by more than a decade of expertise, developed alongside industry leaders and continuously refined in real-world environments. You don’t just get survey results. You get clear, practical recommendations that show you exactly what to do next—so your business can grow with confidence.
Features
Features That Matter.
Nothing more. Nothing less.
Designed to support your business from every angle. No matter how you use InsightSofa OneTouch, you can rely on it to deliver exactly what you need—nothing missing, nothing unnecessary.
Want these insights in your company?
Feedback Kiosks
Your Brand. Your Style.
Choose any color. Select the display size that fits your space. InsightSofa terminals are designed to blend in seamlessly—while elevating the look and feel of your environment.
*Standard version comes in matte black.
Setup
Effortless Setup
Just as easy to use as it is to assemble. Delivered by courier and ready in minutes—no complexity, no delays.
Design
Extensive Design Flexibility
Align every survey with your brand identity and deliver a visually refined, effortless feedback experience.
Sentiment report
Track Customer Mood
By combining AI capabilities, text feedback, and real-time mood detection, InsightSofa captures and clearly visualizes the overall atmosphere wherever your terminal is placed.
Show data of Electronics, only in division London during last 3 months
Satisfaction
Satisfaction Distribution
See exactly when satisfaction rises—or drops. With clear distribution reports, you can adjust your actions and decisions at the right moment.
Show satisfaction with Staff, at All branches, during last week, grouped by Cities
Opportunities
Proactive Issue Resolution
When InsightSofa detects a dissatisfied respondent, it automatically creates a case, assigns it to the responsible person, and tracks its resolution. This allows you to catch dissatisfaction early—before the customer walks away.
Simple Overview
Automated Alerts and Reports
No need to log in every day to check the numbers. InsightSofa keeps you informed automatically—whether it’s a daily summary or an instant alert when something out of the ordinary happens.
How to get it?
Purchase or Rental Options
You can choose the model that fits your business.
Purchase the hardware outright and own it, or opt for a flexible rental.
