Automatic Surveys

Turning Feedback

Into Your Most Powerful Asset

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Automatic Feedback

InsightSofa Enterprise captures real-time transactional feedback via email, SMS, QR codes, and NFC chips, turning it into actionable insights with easy-to-understand reports. Utilizing methodologies like NPS, CES, and CSAT, it enables data-driven decision-making. With AI analysis helps identify improvement areas, ensuring businesses can quickly optimize their customer experience strategy for better satisfaction and long-term growth.

real-time-results

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Or Call Us Directly: +420 777 661 368

Key Advantages

Why choose InsightSofa as Your Enterprise Solution?

Real-Time Transactional Feedback

Real-Time Transactional Feedback

InsightSofa Enterprise stands out by providing instant transactional feedback, allowing you to hear your customer’s voice right at the moment of purchase (using the service, etc.). This timely insight is crucial for staying ahead and making immediate improvements to your customer’s experience.

Intuitive and Insightful Reporting

Intuitive and Insightful Reporting

InsightSofa Enterprise doesn’t just collect feedback; it turns data into beautifully crafted, easy-to-understand reports. Utilizing well-known methodologies such as NPS (Net Promoter Score), CES (Customer Effort Score), and CSAT (Customer Satisfaction Score), our reports are designed to empower managers to make informed, data-driven decisions that drive growth.

Feedback Management and Resolution

Feedback Management and Resolution

InsightSofa Enterprise takes customer experience management to the next level. Unhappy customers are automatically identified and assigned to the appropriate employees based on predefined rules. This seamless integration allows your team to address and resolve issues directly within InsightSofa, fostering a proactive approach to customer satisfaction.

Strengths and Weaknesses & Actionable Insights

Strengths and Weaknesses & Actionable Insights

InsightSofa is designed to highlight a company’s strong points and areas for improvement. By clearly identifying these aspects, businesses can prioritize efforts and resources on what matters most, leading to a more strategic approach to enhancing customer satisfaction. The software not only analyzes data but also provides actionable insights. This means businesses are not just informed about their current state but are also guided on where and how to make improvements. This can significantly impact customer retention, loyalty, and overall business growth.

Customer Experience Metrics

Customer Experience Metrics

InsightSofa utilizes world-renowned customer experience metrics (NPS, CES and CSAT), making it easier for businesses to measure and understand their performance in key areas. This standardized approach helps in benchmarking against competitors and industry standards.

Strategic Decision Making

Strategic Decision Making

The insights provided by InsightSofa empower businesses to make strategic decisions regarding product development, marketing strategies, customer service improvements, and more, all based on actual customer feedback and data-driven analysis.

Understanding the Mechanism

How InsightSofa Delivers Outstanding Results

1

Customer interaction

Each customer interaction, whether a purchase or use of a service, is an opportunity for data collection. InsightSofa, acting as an invisible observer, captures all important aspects of this interaction, which form the basis for evaluating customer experience.

shopping-man

2

Transactional Feedback

Immediately after a customer interaction, InsightSofa sends out surveys via emails, SMS, QR codes, on websites, or at terminals in stores. This enables the rapid collection of current feedback.

transactional-feedback

3

Real-time Business Reports

InsightSofa’s real-time business reports provide instant insights into performance metrics and market trends, enabling swift, informed decisions that boost efficiency and drive growth in a dynamic marketplace.

business-reports

4

Suggestions for Improvements

Based on the analysis, InsightSofa suggests actions for quick improvements in satisfaction, which help the company better respond to customer needs.

suggestions-improvements

5

Effectiveness Evaluation of Actions

InsightSofa monitors the effectiveness of implemented actions and, if necessary, proposes new measures for further improvement of the customer experience. This dynamic adaptation helps companies maintain competitiveness and increase customer loyalty.

evaluation-actions

Powered by Artificial Intelligence

InsightSofa Artificial Intelligence revolutionizes how you can interact with your customers. By analyzing customer data and behavior, AI can predict needs, offer tailored recommendations, and resolve issues proactively. This personalized approach increases the chances of repeat business and positive word-of-mouth. AI-driven insights can help businesses identify trends and preferences, enabling them to fine-tune their offerings and stay ahead of the competition.

Transactional

Feedback

Ensure that all feedback submitted through your rating terminals is valid and free from duplicate entries.

15+

Business Reports

Retention

Perfection

Alerts

at a Glance

Unlimited

Users

Auto

Tagging

Easy

Intergration

Feedback

Summarization

Sentiment

Analyses

Improvement

Recommendations

Monetisation

Reporting

Get a demo Price offer

Or Call Us Directly: +420 777 661 368

Customer Journey

The customer perceives your company throughout their entire journey. InsightSofa measures the experience at each touchpoint and provides you with a comprehensive view of your company. Identify the weakest points and start improving them. An increase in profits will soon follow.

customer journey

The Next-Era Decision Making

Real-time InsightSofa feedback empowers managers with immediate insights into customer experiences, enabling swift and informed decision-making. This facilitates quick adjustments to services or products, enhancing customer satisfaction and understanding market trends. This is guiding strategic decisions that improve business performance and competitiveness.

iPad Landscape

Get a demo Price offer

Or Call Us Directly: +420 777 661 368

Customer Retention. Solved.

Customer retention is essential for sustainable growth. InsightSofa Enterprise empowers to enhance retention through advanced tools,AI features, analytics and feedback tools. By understanding and predicting customer behaviors, companies can exceed expectations and reduce churn, ensuring long-term success through a loyal customer base.

retention-mechanism

Unlimited survey options

InsightSofa Enterprise offers unlimited survey customization, enabling precise tailoring of questions and responses for all devices—desktops, tablets, and mobile phones. This seamless integration across digital touchpoints ensures a consistent user experience and gathers valuable insights to inform your business decisions.

unlimited_survey_options

Get a demo Price offer

Or Call Us Directly: +420 777 661 368

Stress-Free
Implementation

Implementing InsightSofa Enterprise is a remarkably smooth and straightforward process, designed to integrate seamlessly into your existing business infrastructure. Our dedicated project manager ensures a hassle-free transition, providing step-by-step guidance and tailored onboarding sessions to meet your specific needs. InsightSofa makes it easy to harness the power of data-driven insights across all facets of your organization.

Smooth

Integration

Dedicated

Project Manager

Existing

APIs, sFTP, etc.

Onboarding

Training Sessions

Interpersonal Connections

As CX and EX professionals and partners, we deliver added value to our clients. Our commitment to excellence fosters mutual appreciation—we love our clients, and they love us.

We needed to quickly launch satisfaction measurement in 3 countries with thousands of customers per month. Thanks to the great collaboration with the InsightSofa team, the implementation was completed in a month. We are still developing new features and with an intuitive web interface we are efficiently processing feedback across our branches. We serve up to 190,000 customers a year, allowing us the flexibility to improve customer satisfaction.

The implementation of InsightSofa was fast and efficient. We appreciated the flexibility and reliability of the team, which is rare today. Thanks to InsightSofa we are listening better to our customers and improving our service. We also appreciate the proactive approach and preventing problems by analyzing large amounts of data. Working with you is a pleasure.

Thanks to InsightSofa, alzaExpres has a perfect overview of the ratings of couriers and external carriers, depots and services ordered through Alza. We were able to adapt the app to our requirements as much as possible thanks to its flexibility. The cooperation has been going on for many years and we plan to expand it further.

Last year we switched to a more modern way of collecting feedback. We now use InsightSofa OneTouch touchscreen terminals to replace the original paper form. This allows outpatients and inpatients to leave their feedback very quickly, easily and completely anonymously. InsightSofa has implemented many tailor-made reports into our system.

We take the opinions of our customers and partners for granted. In a huge number of orders, we have to use fully or partially automated processes to handle requests, which unfortunately sometimes do not suit each customer individually. InsightSofa allows us to extract valuable customer criticism that probably wouldn’t even reach us without the use of this application.

We decided to measure our customer satisfaction in 2021. We chose InsightSofa to work with us, and years later I can evaluate that this choice was the best one. We achieve a great response rate and we are first class cared for.

We repeatedly measure NPS with our customers. InsightSofa allows us to keep all the data together and work with it easily. So we historically go back to them and track their trends from year to year.

Continuous feedback measurement was not a foreign word to us. Yet we had reached a stage where we needed a more advanced tool. This is what InsightSofa was able to offer us. Not only do we measure and evaluate data across multiple points in the customer journey, but we are able to address any dissatisfaction with alacrity. And from one place. We can now say we have CX fully under control.

Whether we deliver the goods to the customer on time and in order is extremely important to us. And how else to find out than to ask them? So we ask them in a simple way and we are very grateful that customers answer. And even more than 50%! When the job is done well, the results always come. And at InsightSofa, they know that very well.

We wanted a modern way to collect employee satisfaction in the IT department. That’s why we decided to use InsightSofa’s satisfaction terminal. Simple and anonymous survey, data immediately available for viewing. Thumbs up for us.

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