Section Customer experience in e-commerce is one of the most important activities for companies. Measuring the customer experience helps e-commerce businesses identify obstacles or problems that customers may encounter during the purchase process. By analyzing customer behavior on websites or applications, you can identify where high churn or low completion rates are occurring. Businesses can then address these issues and optimize the buying process, resulting in higher conversion rates and improved customer satisfaction. E-commerce
Measuring customer experience with InsightSofa has several significant benefits for e-commerce companies. Here are some of the ways such a tool can help:
User Interface Optimization
Offer personalization and recommendations
Perfect and simple methodologies.
NPS, CES and CSAT. Identify problems in the purchasing process
Increase customer loyalty
Competitive Advantage
- Automatic surveys InsightSofa Enterprise™Who is it for?
"For companies who want to measure transactional customer experiences through Email, SMS or QR codes."
- Feedback terminals InsightSofa OneTouch™Recommended for:Available Methodologies:Who is it for?
"We are introducing the smartest feedback terminal on the planet!"
- Website Surveys InsightSofa WebSight™Recommended for:Who is it for?
"Customer satisfaction by collecting real-time feedback directly on the webpage."
- One-off Surveys InsightSofa Now™Who is it for?
"Seamlessly gather quick feedback from customers and employees without any hassle."