Section InsightSofa provides measurable data on customer service performance and satisfaction. It allows you to track key performance indicators (KPIs) and compare your results against targets and industry peers. You can identify areas where performance is improving and set targets for further improvement. Companies providing services
Process improvement, performance evaluation, personalization and customization, and much higher customer retention.
Data Collection and Analysis
Real-time monitoring
Perfect and simple methodologies.
NPS, CES and CSAT. Performance Evaluation
Personalization and customisation
Process Improvement
- Automatic surveys InsightSofa Enterprise™Who is it for?
"For companies who want to measure transactional customer experiences through Email, SMS or QR codes."
- Feedback terminals InsightSofa OneTouch™Recommended for:Available Methodologies:Who is it for?
"We are introducing the smartest feedback terminal on the planet!"
- Website Surveys InsightSofa WebSight™Recommended for:Who is it for?
"Customer satisfaction by collecting real-time feedback directly on the webpage."
- One-off Surveys InsightSofa Now™Who is it for?
"Seamlessly gather quick feedback from customers and employees without any hassle."