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Happier
Customers

Empower your customers by involving them in decision-making and boost their satisfaction and loyalty.

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Happier
Patients

Prioritize patient feedback to enhance the quality of healthcare.

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Happier
Citizens

Listen to citizens and improve services in public institutions.

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Happier
Employees

Engaged and satisfied employees drive your company to higher performance.

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We are Building

Together,

Satisfied World

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One-stop Shop for Complex

Customer & Employee Experience

InsightSofa is an advanced Experience Management Software powered by AI, designed to expertly measure and enhance customer and employee experiences. As a one-stop shop for all your CX and EX needs, its modular system allows you to professionally manage and significantly improve your company’s operations. Whether you need to monitor anything in CX or EX, InsightSofa provides real-time feedback and tailored reports for continuous organizational improvement.

Automatic Surveys

Emails, SMS, QR Codes, Email Signatures, etc…

Feedback Terminals

Stores, Showrooms, Company rooms, …

Website Surveys

Measuring on your website

One-off Surveys

All-in-one Service.

Get a demo Price offer

Or Call Us Directly: +420 777 661 368

Powered by Artificial Intelligence

InsightSofa Artificial Intelligence revolutionizes how you can interact with your customers. By analyzing customer data and behavior, AI can predict needs, offer tailored recommendations, and resolve issues proactively. This personalized approach increases the chances of repeat business and positive word-of-mouth. Our professional-grade solutions introduce brand new CX and EX methodologies that are significantly more effective than established feedback collection metrics, thanks to our advanced AI technology.

Revolutionary CX & EX

AI LAB

Explore artificial intelligence

Serving both. B2B and B2C.

InsightSofa expertly serves both B2B and B2C companies. It equips B2B firms with tools and modules for deep client engagement. On the other side offers B2C businesses rapid feedback analysis to respond swiftly to market changes. This dual capability ensures improved customer and employee experiences, catering to the unique needs of each business model.

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Understanding the Mechanism

How InsightSofa Delivers Outstanding Results

1

Customer interaction

Each customer interaction, whether a purchase or use of a service, is an opportunity for data collection. InsightSofa, acting as an invisible observer, captures all important aspects of this interaction, which form the basis for evaluating customer experience.

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2

Transactional Feedback

Immediately after a customer interaction, InsightSofa sends out surveys via emails, SMS, QR codes, on websites, or at terminals in stores. This enables the rapid collection of current feedback.

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3

Real-time Business Reports

InsightSofa’s real-time business reports provide instant insights into performance metrics and market trends, enabling swift, informed decisions that boost efficiency and drive growth in a dynamic marketplace.

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4

Suggestions for Improvements

Based on the analysis, InsightSofa suggests actions for quick improvements in satisfaction, which help the company better respond to customer needs.

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5

Effectiveness Evaluation of Actions

InsightSofa monitors the effectiveness of implemented actions and, if necessary, proposes new measures for further improvement of the customer experience. This dynamic adaptation helps companies maintain competitiveness and increase customer loyalty.

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All Global CX Metrics. And Beyond.

InsightSofa leverages globally recognized CX and EX metrics such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES), alongside our proprietary AI methodologies that deliver even more precise and business-focused insights.

Net Promoter Score

Insights

Engagement

Interaction

InsightSofa Satisfaction Index

Metrics

Feedback

Satisfaction

Customer Satisfaction Score

Optimization

Predictive

Dashboard

Analysis

Benchmarking

Customer Effort Score

Segmentation

Trends

Data

Overall Experience Score

Visualisation

Reporting

Optimisation

Get a demo Price offer

Or Call Us Directly: +420 777 661 368

Emotions in Real-time

Transactional feedback, captured immediately after customer interactions, offers vital, actionable insights that allow businesses to make rapid adjustments. Using InsightSofa, companies can pinpoint improvement areas, enhancing satisfaction and loyalty at every touchpoint. This focused approach supports data-driven decisions, fostering a culture of continuous improvement and customer-centricity.

Customer Journey

The customer perceives your company throughout their entire journey. InsightSofa measures the experience at each touchpoint and provides you with a comprehensive view of your company. Identify the weakest points and start improving them. An increase in profits will soon follow.

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Align, Operate, Satisfy.

Business Reports Tailored to Align Operations with Customer or Employee Requirements

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Get a demo Price offer

Or Call Us Directly: +420 777 661 368

Interpersonal Connections

As CX and EX professionals and partners, we deliver added value to our clients. Our commitment to excellence fosters mutual appreciation—we love our clients, and they love us.

We needed to quickly launch satisfaction measurement in 3 countries with thousands of customers per month. Thanks to the great collaboration with the InsightSofa team, the implementation was completed in a month. We are still developing new features and with an intuitive web interface we are efficiently processing feedback across our branches. We serve up to 190,000 customers a year, allowing us the flexibility to improve customer satisfaction.

The implementation of InsightSofa was fast and efficient. We appreciated the flexibility and reliability of the team, which is rare today. Thanks to InsightSofa we are listening better to our customers and improving our service. We also appreciate the proactive approach and preventing problems by analyzing large amounts of data. Working with you is a pleasure.

Thanks to InsightSofa, alzaExpres has a perfect overview of the ratings of couriers and external carriers, depots and services ordered through Alza. We were able to adapt the app to our requirements as much as possible thanks to its flexibility. The cooperation has been going on for many years and we plan to expand it further.

Last year we switched to a more modern way of collecting feedback. We now use InsightSofa OneTouch touchscreen terminals to replace the original paper form. This allows outpatients and inpatients to leave their feedback very quickly, easily and completely anonymously. InsightSofa has implemented many tailor-made reports into our system.

We take the opinions of our customers and partners for granted. In a huge number of orders, we have to use fully or partially automated processes to handle requests, which unfortunately sometimes do not suit each customer individually. InsightSofa allows us to extract valuable customer criticism that probably wouldn’t even reach us without the use of this application.

We decided to measure our customer satisfaction in 2021. We chose InsightSofa to work with us, and years later I can evaluate that this choice was the best one. We achieve a great response rate and we are first class cared for.

We repeatedly measure NPS with our customers. InsightSofa allows us to keep all the data together and work with it easily. So we historically go back to them and track their trends from year to year.

Continuous feedback measurement was not a foreign word to us. Yet we had reached a stage where we needed a more advanced tool. This is what InsightSofa was able to offer us. Not only do we measure and evaluate data across multiple points in the customer journey, but we are able to address any dissatisfaction with alacrity. And from one place. We can now say we have CX fully under control.

Whether we deliver the goods to the customer on time and in order is extremely important to us. And how else to find out than to ask them? So we ask them in a simple way and we are very grateful that customers answer. And even more than 50%! When the job is done well, the results always come. And at InsightSofa, they know that very well.

We wanted a modern way to collect employee satisfaction in the IT department. That’s why we decided to use InsightSofa’s satisfaction terminal. Simple and anonymous survey, data immediately available for viewing. Thumbs up for us.

Whats new?

Ever Evolving Story to Make Our Partners Better and Better

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Satisfaction terminals at Digifest

At Digifest 2024, we introduced our state-of-the-art InsightSofa terminals, which provide an easy way to…

OES

Do you want to know how your customers actually enjoy your service or product?

OES (Overall Experience Score) is an advanced metric linked to artificial intelligence that rates the...

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New in automatic sending of surveys

🌟 New from InsightSofa! Now you can easily set the exact time frame for sending...

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InsightSofa OneTouch – the most advanced feedback terminals

InsightSofa OneTouch - the most advanced feedback terminals powered by artificial intelligence! Our terminals allow...